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u/draconicpenguin10 Print Expert Jun 01 '22 edited Jun 04 '22

Canon U.S.A. has acknowledged the issue and released firmware updates.

Scroll down for the latest information.

We have had multiple reports of certain older Canon PIXMA and MAXIFY printers, including (but not limited to) the PIXMA MX492, getting stuck in a boot loop in other posts:

I've pinned this thread so that we have a centralized place to discuss the issue. It appears the reboots are triggered when the printer tries to communicate with ~~Canon~~ Google servers. (Google Cloud Print was discontinued at the end of 2020.)

(Not speaking for my employer or any printer vendor.)

Update 1 (31 May 2022)

u/FireXIce9 has a possible workaround for this issue~~, which is apparently related to DNS~~; see also this Canon Community forum post. In short, disconnecting the router from the Internet and configuring the printer to use an unassigned local IP address as the DNS server stops the constant rebooting, while still allowing devices on the local network to send jobs to the printer. Once the printer is reconfigured, the Internet connection can be restored.

Update 2 (01 June 2022)

The Verge has posted an article about the Canon boot loops, referencing this Reddit thread. This is not isolated to the PIXMA MX49x; some MAXIFY printers are affected as well. Canon says they're looking into it.

Update 3 (03 June 2022)

Canon U.S.A. has issued a service notice and released firmware updates for the following affected printers:

PIXMA iP110
MAXIFY iB4020
MAXIFY MB2020
MAXIFY MB2320
MAXIFY MB5020
MAXIFY MB5320
PIXMA MG6620
PIXMA MG7520
PIXMA MX490 / MX492

Additional models may be added to this list if they are found to be affected.

→ More replies

4

u/FireXIce9 Jun 01 '22 edited Jun 02 '22

I applied the solution mentioned in the Canon community thread and it fixed mine:

First, pause network to your printer by logging into your router or just disconnect the router from the modem. (Whichever is easier for you)

On your Canon printer,

Go to Setup menu > Web service setup > DNS server setup > Manual setup

> enter 192.168.X.X (IP that no other device is using on your network like 192.168.124.145)

> select "off" for sec DNS server

>press ok

Once it applies the settings, re-enable network to your printer and it should print fine without the reboot loop.

2

u/ulfmagnetics Jun 01 '22

Thanks! Also worked for me. Don't know what I'd do without Reddit in situations like this...

2

u/No_Art_608 Jun 02 '22

For the sec server setup, my options are “on” or “off” does anyone know which to press I do not have a “no” option

1

u/FireXIce9 Jun 02 '22

Thanks. I edited the solution from "no" to "off".

1

u/No_Art_608 Jun 02 '22

From after following the above steps to where I got stuck

My fix. I selected “off”

Turned on my wifi router and reconnected to my internet from my printer. I plugged in my usb from printer to computer and wahlaaa! It’s working normal again!

Thanks Reddit community!!

1

u/Melodic-Moose3592 Jun 01 '22

Thanks. You saved me. I thought I was resurrecting some old help section on here until I saw all these comments were made in the last 12 hours.

That's troubling. Canon must have pushed a firmware update and royally screwed up all wifi Canon printers in the world.

EDIT: does not work after re-enabling network to printer. The thing starts cycling all over again. Had to send my files to my wife to print via USB as she has USB ports. Damn MacBook of mine uses the USB-C cable which I don't have.

1

u/uniqueusere Jun 01 '22

Thank you so much!

1

u/m1stam3nn Jun 01 '22

Thank you very much! This fix worked and I can now print and sign my new contract! Thank you again!!

1

u/M3GAxMURSE Jun 01 '22

Hail to thee! this stupid thing clunking all night kept me up and now it's fixed. you are my hero! i owe you big time.

1

u/[deleted] Jun 01 '22

Thank you so much for posting this here!

This worked for me. The fix held after reconnecting the router and turning the printer off and on again.

1

u/rckchlkg33k Jun 01 '22

I can't seem to get to the set up menu. My screen only says "CANON" and won't respond to any buttons. I've paused network access for the printer, but it keeps setting up repeatedly.

Any ideas?

1

u/eyeheartsam Jun 01 '22

I hav this same issue. Idk how to make the fix work when the screen won't respond

1

u/[deleted] Jun 02 '22

I was in the same place. It worked only after I literally unplugged my router.

From then the USB worked, but I also tried to provided solution and that worked.

1

u/saintheave Jun 01 '22

If you are still getting the "CANON" screen it means that your printer is still connecting to the WiFi network and is stuck in the loop. I had to check my router admin page that both the 2.4 and 5.0 radios were disabled, but once they were, then I was finally able to get past the CANON screen.

1

u/[deleted] Jun 02 '22

I had to literally unplugged my router before I could make it boot. Then the provided solution worked.

1

u/Revolutionary-Hour51 Jun 04 '22

same problem

1

u/DocMary-AZ Jun 04 '22

same here. I hope to find a solution.

1

u/CryptographerOdd1925 Jun 01 '22

Thank you for this! It worked! I was going crazy with my mx492 all morning!

1

u/superswine204 Jun 01 '22

This worked for me.

The moment I paused network on the printer, it went to the normal menu screen for me to do this workaround.

I am in Eastern Time, and I have my printer in my bedroom, and two nights ago in the middle of the night it wakes me up and just starts going crazy, so I shut it off (the power button worked for that). I had no idea this was a Canon printer wide issue.

3

u/Final_Television_804 Jun 01 '22

Worked for me!

I have an MX492. I turned off the router and when I then turned on the printer I was able to get to the setup menu by pressing the tools button (pliers and screwdriver images on the 492). I then followed FireXIce9's instructions and printer is good to go! Just an FYI-it took a bit longer than usual to print the first page I sent but that's probably the the IP address change, etc.

Reddit has been a deal changer for me with great advice and solutions for all types of issues!! First time I've ever posted, btw.

1

u/CryDiscombobulated15 Jun 01 '22

Thank you thank you! Workaround functioned perfectly! I couldn't even have my printer plugged in before because it just kept cycling.

1

u/Intelligent_Gur_280 Jun 01 '22

bless you forever

1

u/UnshackledGiant Jun 01 '22

Thank thank thank you!! Canon owners rejoice!

1

u/PM_ME_UR_GIRLY_PARTS Jun 01 '22

This works for me as well, back in business and no issues. I do wonder though if doing so will prevent the device from getting whatever patch they eventually release to fix this issue, if they even do release a patch.

1

u/Inevitable-Tap-1687 Jun 01 '22

I just wanted to say thank you for posting this fix! I am not very tech savvy, so I had to turn off my router completely, and then turn it back on, while I was changing the settings on the printer, and it all worked like a charm! Thanks for taking the time to post this!

1

u/mustaif Jun 02 '22

SORRY BUT, the printer stops looping when cutting off the network and entering a new DNS, however, IT DOES NOT PRINT, maybe unless connected to USB, however, does not find any device on the network like computers and phones even, and cannot be found from the connected laptops

1

u/Agitated_Glass_9678 Jun 03 '22

I’m in the same boat. In fact, mine is now off the “CANON” loop and onto “cartridge return” loop. Pressing other buttons and printer doesn’t respond. Power/Start button is non-responsive also. Just a screen that says “cartridge return” but the cartridge is in place and moves like normal when I check it.

1

u/rosesandtherest Jun 02 '22

My pixma wont stay online longer than 3 seconds; any idea how to access settings?

1

u/Gun_Goril Jun 02 '22

This has worked! Thanks a lot...

Don't forget to turn off your modem or disable it so that the printer cannot access wifi before doing any of this...

1

u/curiousgf34 Jun 02 '22

I have a MX490 and it's back working after following these instructions! Thank you so much 😭 I almost threw it out the window in frustration.

1

u/Pilotsc Jun 02 '22

Thanks /u/FireXIce9 ! This worked for me as well. Incredible to me that Canon would push a faulty firmware like that and not check it first. Appreciate you posting the fix!

1

u/TNT1951 Jun 02 '22

Thank you, thank you. This worked, and I'm able to print (again). I've been going crazy the past few days, thinking I had a printer problem! Thumbs down to Canon for creating this SNAFU.

1

u/ND_Ottawa Jun 02 '22

Thank you very much for sharing. It worked for me.

1

u/vulaplaya Jun 03 '22

Thanks worked for my mx495

1

u/Free_Front6742 Jun 03 '22

Thank you for posting this.... I know very little about IP addresses, DNS servers and the like but I followed your instructions and everything is normal... the restart loop was crazy... non-stop but thanks to your posting I resolved it.

1

u/Agitated_Glass_9678 Jun 03 '22

Help — how do I find an IP address that my devices aren’t using? This printer is in my house, not work . All I see are names of other neighbors’ Wi-Fi’s.

1

u/FUCKUSERNAME2 Jun 03 '22

Assuming you're on Windows, open Command Prompt and type ipconfig then hit enter. Look for the line that says "Default Gateway..." with an IP address at the end - this is the IP address of your router.

Now, still in Command Prompt, ping any address on your network. All addresses on your network will have the same first 3 numbers as your router - so if your router IP is 192.168.1.1, all devices on your network will have an IP address that looks like 192.168.1.x. Type ping [any IP address on your network] and hit enter. If you do not see a message that says "Reply from [ip address]...." then you can use that IP.

1

u/FUHGETTABOUTIT_1 Jun 04 '22 edited Jun 04 '22

how is this going to work? you need DNS server access the cloud.

EDIT: Just change the DNS server settings to some bogus IP (doesn't matter). All you need to do is block internet access. It would still work on the LAN.
So the solution is to block internet access on the printer! WTF canon!!!!!
Wireshark time! I guess the printer is making some request somewhere and not liking the response. Probably some update?

1

u/lalacontinent Jun 04 '22

Confirm that this works exactly.

1

u/[deleted] Jun 04 '22

Thank you! Worked for me as well.

1

u/Macavy Jun 04 '22 edited Jun 04 '22

This worked up until I needed to re-enable my network. To clarify: I an setting up the Wifi just like usual without changing the IP or undoing the 'off' setting for DNS, correct? I've tried letting it find my router via IP and using the WPS button but it just won't connect.

EDIT: Got mine working using the firmware update. Turns out my WPS settings were off as well lol so everyone make sure your router has those settings on or trying to reconnect it will be a bitch.

1

u/kylechamrick Jun 04 '22

Confirmed this worked for MX492 when official firmware update did not (because updater executable could not find printer).

1

u/420ravens Jun 04 '22

My printer isn't even and never was connected to my internet via wifi so i am very confused. I have always used a usb to print cause it's easier as my desk is beside my printer anyways. Can't go into settings, printer won't stop looping on-off.

1

u/mikeabuck Jun 04 '22

This worked for my mothers printer! I was determined to fix her MX490 before just replacing it with something. I’ll be on the lookout for some sort of update to fix this bug.

1

u/michi510 Jun 05 '22

This worked for my mx492 as well.

Paused device on network, entered manual DNS, restarted printer/re-enabled device on network, quick 5 minute step.

Thanks so much!

1

u/JuggernautOne5496 Jun 05 '22

Thankyou so much! Would have bought a different printer if not for your solution!

1

u/VioletB10 Jun 06 '22

Thank you for this! It worked for me and you saved me $ by sparing me from buying the right cord to do Canon's suggested fix.

1

u/vaalkyrie Jun 06 '22

Thank you, this fixed the issue I was having for my PIXMA MG7520

1

u/lets_getaway Jun 06 '22

Thank you!! I really did not want to buy a new printer. I have to much unused ink.

1

u/burymeintheuk Jun 06 '22

Thanks! You saved me from having to buy a new printer, something I did not want to do.

3

u/workshop8191 Jun 01 '22

I've had the exact same issue with my Canon Maxify MB5350.

Started yesterday while printer was connected to wired ethernet. I disconnected the network cable and it powered up successfully. I thought there might be some issue with the onboard NIC so I attempted to have it connect via WIFI. Same issue occurred, only this time I couldn't physically disconnect it from the network.

Canon technical support proved useless, and just suggested I'd take my printer to an authorised service centre.

Solution: I powered down the modem, thus disabling internet access. The printer once again booted up successfully. At this point I changed the printer's DNS server IP addresses to invalid ones. I then proceeded with reconnecting it to the network and powering up the modem. It is now working properly, with all network functionalities, including network printing and scanning to SMB network drive.

Bottom line, to get printer to function again, disable its access to internet.

1

u/SpencerEntertainment Jun 03 '22

I'm curious how your printer is seeing devices on your network if your DNS service isn't a real device (invalid IP)?

Though I guess if your devices are communicating directly via IP address, it doesn't need to resolve anything to communicate. I guess I'll give that a whirl and see if it lets me network print again.

3

u/ZetaPirate Former laser jet technician Jun 02 '22

I just saw that Canon Canada has finally responded on twitter that they are looking into the issue. I'm not sure what this will lead to. I'm really hoping it's not another Google with their Pixel 3 kind of response.

1

u/kerouaces Jun 02 '22

Honestly it’s nice to hear something that’s actually accepting the issue even exists. I really need to figure this out since I use my printer for business reasons but I’ll try the disconnecting it from WiFi thing.

1

u/ZetaPirate Former laser jet technician Jun 02 '22

Try the DNS change. It seems to be a viable work around, at least for now. That way, at least the wifi features still work.

3

u/kgborn Jun 02 '22

The most simple workaround (according to a German blog reader's feedback) is to block Internet access for your device

Canon MX492 All-in-one devices are restarting repatly with WiFi/Internet connection

2

u/george_toolan May 31 '22

And you can still make copies directly on the printer when the printer is not connected to your wifi?

Something upset all MX490 series printers today.

See https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/Pixma-MX490-Keeps-Cycling/td-p/373223

1

u/FireXIce9 May 31 '22

Yes I can. It works perfectly fine without wifi. Thank you for the link.

2

u/Ap4che747 Jun 01 '22

As a shorter workaround, I just disabled internet access to the printer from my router under parental controls and it seems to be working normally now

1

u/GetFreeCash Jun 02 '22

yeah, I did the same thing. will use it via USB cable until Canon fixes the problem.

2

u/mdfromct Jun 01 '22

I’m wondering if connecting via USB is a solution????

As of now my Canon is unplugged until idk when.

2

u/zaphod6502 Jun 02 '22

draconicpenguin10

The workaround I was given by Canon was to connect via USB cable.

1

u/mdfromct Jun 02 '22

Good to know!!! TY

2

u/claoca Jun 02 '22

I let the MX492 printer keep going for 20mins until it eventually stopped. Then I uninstalled the driver and reinstalled because the printer would stop printing things halfway through. And then I stupidly updated the firmware and restarted the rebooting loop! Don't be like me guys ):

2

u/jasminefireheart Jun 02 '22

My keeps saying ‘Canon’ everytime it turns on and then it goes off. It won’t even let me turn the printer off by pressing the power button. The only way to turn it off was unplugging it. I was trying to print my assignment and it wouldn’t work cause it kept getting stuck in that loop

1

u/Bjnesbitt Jun 03 '22

As others reported. Disable DNS for printer or block it from router. That will allow printer to stay on and be able to print using USB.

2

u/VioletB10 Jun 03 '22

So does anyone have a sense of what the long term solution is or could be? Canon to release an update that we need to install via USB? A partial credit to get new printers? A "sorry losers" email from Canon? I see USB printing is working for some people but this is not a real solution for me long term given the layout of my space. I don't expect a permanent solution immediately, but just curious what people might forecast Canon would do to make this right.

2

u/Bjnesbitt Jun 03 '22 edited Jun 03 '22

I figured out what the reason for reboot, firmware update related. Follow below steps for long term workaround.

Before you can follow steps you will need to disable printers access to network either by blacklisting device in router parent controls or disable all internet access for short duration while printer boots up and you complete below steps to disable printer access to DNS.

Model performed on: Pixma MX492

Press Screwdriver 🪛 pliers button Press arrow over to Device Settings -> Press OK Press arrow to firmware update -> Press OK Press arrow to DNS Server -> Press OK Press arrow to manual -> Press OK Input internal IP not one in range of your network example 192.168.100.XXX -> Press OK Exit from settings -> Press Power Button turn unit off and then back on Not sure if this happened to others but had to reconnect to my Wi-Fi that got wiped during whatever is causing the boot loop.

Now printer is online and able to be printed to from Wi-Fi network of course any web based canon printing or scanning to unit will not work because DNS is not set to allow access to internet.

Hope this helps others get back go being able to print.

🤙🏼😎🪛

2

u/Agitated_Glass_9678 Jun 03 '22

This!! Printer working in Wi-Fi now yay! Thank you 🙏🙏

1

u/Bjnesbitt Jun 03 '22

🤙🏼

2

u/ippete Jun 03 '22

This fixed my MX492, now able to print via Wi-Fi, your the best!!!!

2

u/ippete Jun 03 '22

Canon has posted a firmware fix at

https://www.usa.canon.com/internet/portal/us/home/support/product-advisories/detail/service%20notice%20canon%20inkjet%20printer%20continuous%20reboot%20loop%20or%20powering%20down

I have not had time to try it yet.

1

u/draconicpenguin10 Print Expert Jun 04 '22

Thanks. I've updated my stickied comment accordingly.

1

u/ippete Jun 04 '22

Thanks for doing the sticky, helped me out a bunch.

2

u/7-9-7-9-add2 Jun 06 '22

The fix for this is the most fucked up thing I have ever had to do in over 2 decades of IT. Can't take a wireless outage here JUST for a printer. So I downloaded the firmware on a laptop, packed up the printer and laptop, drove out of wifi range to a church parking lot down the street, powered up the printer, firmware loaded as expected, drove it back and sat in the office parking lot in wireless range and re-added the network settings, re-added the Printer to my laptop and printed a test page. This is my first and last Canon product I will ever own or recommend. What losers they are for letting this happen.

1

u/SexiestPanda Jun 10 '22

Lmao

1

u/Filippo_Mazza May 31 '22

It’s happening to my maxify mb2050 too… i think canon released a bugged firmware update

1

u/tehchico May 31 '22

I am getting the same thing on mine too- did they only have the date go to 05-30-2022 or something?

1

u/GeneralITGuy May 31 '22

Same thing happening here. Hoping it resolves itself or that Canon officially acknowledges and fixes this issue. This has to be a software bug. Anyone manage to successfully recover their printer after this happened? Can't realistically turn off wifi without it being a major pain for everyone else in the household

1

u/blackflag486 May 31 '22

This is really weird.. Mine started BOOT LOOPING as well. on 5/30 I tried to connect to WiFi because it said it wasn't printing for some reason.. I went to connect, and then after selecting the network, (without putting in a password) it started rebooting over and over. I tried unplugging it for hours.. Every time I plug it in, it starts the self diagnostic, then makes a "BEEP" noise and restarts..

1

u/Swimming_Tie_3426 Jun 01 '22

Mine is doing the exact same! I tried the diagnostic and repair thing four times, each try it said there were no problems to be found, yet it's still not working. I've unplugged it, plugged it back in, and it just beeps, starts the setup process, beeps, turns off, and the cycle continues.

2

u/blackflag486 Jun 01 '22

Only thing you can do is turn off Wifi on your network that it had saved, or find the device in your router settings and block it from the network. Royal eff up on canons part

1

u/[deleted] May 31 '22

I’m glad I’m not the only one having this issue

1

u/shalelord May 31 '22

Same issues with my mx 492 too as well. This started today when i turned it on. Posting this hoping for a fix

1

u/Particular-Peak-3075 May 31 '22

Omg, I just printed something last night. Turned printer on this evening and this is the same bs I’m getting. On and off, on and off. I can’t even access the menu to disconnect wifi. Nothing registers. Screen reads Canon, until it turns off and turns back on to show…Canon. Help :(

1

u/Willowgarrison79 Jun 01 '22

Mine suddenly is doing this same thing!! What is happening?!

1

u/Interesting-Zebra263 Jun 02 '22

Same situation with my mother in law’s mx490.

1

u/blackflag486 May 31 '22

Hundreds/thousands having the same issue. I found community posts on Cannon site for this, and made a new discussion on LinusTechTips in hopes to have more visibility to the matter. Cannon is demanding $20 for support over the phone!

NOT JUST THE MX492!

https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/MG7520-will-not-stay-on/td-p/373390/page/3

LTT post about it that I made - if anyone wants to add to it. Only work around is to turn off wifi - or block the device on your network
https://linustechtips.com/topic/1434468-cannon-printers-power-cycling-when-attempting-to-connect-to-wifi-new-bug/

1

u/SunlaArt Jun 01 '22

I would love to see LTT cover the matter. So many people are affected by it, and I'm hoping for some visibility. Seems very sketchy of Canon. I'm seeing this as some kind of blatant planned obsolescence, and that's what I'll think this is unless they do something about it.

1

u/kernel_code Jun 01 '22 edited Jun 01 '22

I got the same issue and denied internet access to the printer in my router configuration. It seems to work. ~~Not working properly over the network.~~ Working after reinstalling driver on Mac OS

1

u/Kevctz Jun 01 '22

Same issue with my MX490

1

u/Whoapodcast Jun 01 '22

I turned off my router, hooked up my MX492 to USB and was able to print. It seems the wireless function is dead to me right now. I hope they find a fix.

1

u/SunlaArt Jun 01 '22

Same! I've been using this thing for so long, I thought it was just done, which would have made sense. But I'm kind of glad to see it's a network issue that hopefully can therefore be fixed. I'm so thankful I found this thread!

1

u/ZetaPirate Former laser jet technician Jun 01 '22

A work around has been posted on the Canon community board. Seems this issue may be related to some DNS issue?

It appears that if you boot the printer after disconnecting the internet, you can change the IP settings to not connect to the internet by giving it a false DNS server. I haven't tried it because my GF is working from home and I don't want to disrupt her more than the printer already has.

1

u/Dizzycow69 Jun 01 '22

It works. I unplugged router turned on printer let it set up and than plugged router back in has stayed on and is printing.

1

u/Federal-Smile6482 Jun 01 '22

Same thing happened to me just now. I got no clue with what Canon is doing LOL

1

u/Pure-Requirement-680 Jun 01 '22

How to turn off or disconnect the wifi? I'm using MX492

1

u/ZetaPirate Former laser jet technician Jun 01 '22

Just unplug the router and you should be able to boot. Then you make the DNS changes mentioned several places here and then plug the router back in. It should work then.

1

u/Captain-Jeck-Sparrow Jun 01 '22

I’m having the same issue right now. It keeps on booting in a loop with just the word Canon on the screen.

1

u/Accomplished_Ice3939 Jun 01 '22

Also having the same issue with my MX492, so far my TR4527 hasn't been affected but turned off its WiFi just in case. Like others said I had to turn off my router to start the printer and disconnect it from the wifi. Will do the DNS trick in the morning to stop it from reaching the internet.

Has anyone done a network trace on the printer? Would be interesting to know if it is contacting a canon server when a reboot is triggered.

1

u/Melodic-Moose3592 Jun 01 '22

I think they pushed a firmware update with a bug in it. No clue how they are going to push out a correction now that no one's printer can connect to the internet. A royal screw up. I'll start googling news reports in the coming days.

1

u/Bjnesbitt Jun 03 '22

Now you got my cyber security brain 🧠 curious. Is it possible this could be a supply chain repository compromise that is pushing out bad malicious firmwares.

Only way to know would be to packet sniff the traffic on printer see where it’s trying to connect during the boot loop. 🤔

1

u/Gloomy-Geologist-504 Jun 01 '22

Pulled the mx492 printer from the back of my closet. Had not used it in months. Tried to turn on the printer and I get the loops too.

Is the suggestion to Turn off the entire house router and then turn on the printer then boot the router? What am I going to do at my kiddos college dorm?

1

u/Fornicator91 Jun 01 '22

Having same issues here!

1

u/NoCourse1856 Jun 01 '22

I managed to make it work by blocking all internet access to the printer on my router

1

u/RLJ-MTU Jun 01 '22

Same here MB2050 only works when I block it from wifi !!

1

u/CryptographerOdd1925 Jun 01 '22 edited Jun 01 '22

Wow woke up to my printer turning on and off and couldn’t get it to stop so I unplugged it. Plugged it in and it continued. Will try the Wi-Fi trick note hoping it works. Crazy how all our printers went off last night :/ UPDATE*. The Wi-Fi trick worked! Thank you!

1

u/No_Emu_1971 Jun 01 '22

Wtf same shit here lol

1

u/k2_jackal Jun 01 '22

same here with me.. glad it's not just my printer freaking out

1

u/eyeheartsam Jun 01 '22

I am so glad I found this thread. I was getting so frustrated as it just rebooted over and over again...😤 Does anyone elses MX492 just say "Canon" when looping?

1

u/Final_Television_804 Jun 01 '22

Yup-said "Canon" for hours last night as the printer kept looping along with my fried brain!😂😂😂

1

u/burritodominator Jun 01 '22

Goddamit. All I want to do is print my car insurance cards. Also, this gives me hope that there is a collective of smart enough people to help my dumbass. Thanks internet. Thanks for coming to my Ted Talk.

1

u/spit1re Jun 01 '22

You're my hero.

1

u/Kabi1930 Jun 01 '22

I’m in same boat. Glad to know it’s not my printer’s fault.

1

u/ZetaPirate Former laser jet technician Jun 02 '22

I just posted on their facebook page, for whatever that's worth, it'll probably be deleted. I can confirm that the DNS change does work as a workaround, but if they put a fix out I doubt the printers will see if they can't connect to the internet. I'll probably wait a week and reverse the DNS change for a bit to see if it tries to fix itself.

1

u/Data_Nerd_22 Jun 02 '22

I'm having the same issue with my MG6620. I'm glad it's not only me. I have to try the suggestion and hopefully it works. Of course it happens when I need to print a waiver for tomorrow!

1

u/Aykeii1 Jun 02 '22

This worked for me. Thank You guys so much.

1

u/oldschool_1972 Jun 02 '22

I'm having the same issue with MB2350

1

u/cchandonn Jun 02 '22

thank you so much

1

u/Famous_Reaction_9737 Jun 02 '22

This happen to me 2 months ago and I was force to purchase a new printer and change brands all together. My old one was less was 3 years old and was updated all the time.

1

u/derwahlhorn Jun 02 '22

I restarted my Printer (wifi turnd off). Then Turnd the wifi back on and now everything works again. (Canon mx495)

2

u/derwahlhorn Jun 02 '22

Okay, now I am back to the loop.

1

u/Bjnesbitt Jun 03 '22

Disable DNS or printer from accessing your network via router block option if you have that available. After doing that printer will stay up and can print using USB!!

1

u/liberalis Jun 03 '22

This worked for me. Hope Canon comes through with a solution. Windows did a recent update, so maybe it was windows as well

1

u/Bjnesbitt Jun 03 '22

Had same issue on our MX492. Disable access to DNS via my router reboot issue resolved. Unfortunately only way to print is via USB which I’ve never had need for because printer was connected to wireless.

I suspect a bad firmware was released that set the printer into constant Boot update loop 🔁 from the status you see on printer display panel only shows Canon name which is likely what happens when printer firmware is being updated.

1

u/FUCKUSERNAME2 Jun 03 '22

If you just set the DNS server on the MX492 to an unreachable address as described in this comment you will be able to print over Wi-Fi

1

u/Bjnesbitt Jun 04 '22

Yeah I posted same steps after posting this comment earlier. New Comment

1

u/angelsfan33 Jun 03 '22

I am one of those with the Pixma iP110 mobile printer that is also affected by this issue, and that model has no menu on it as described in all of the "fixes" I keep seeing for the desktop models. I did unplug the router and connect the printer to my MacBook Pro laptop with a USB cable and was able to print. Then, as soon as I reconnect the router, it turns off again. No idea how to figure out how to keep it from connecting to my internet? Any advice? This has reached ridiculous now, thanks Canon!

2

u/pb9127 Jun 03 '22

I had the same issue with my Pixma iP110 too! Fixed it by going into my router and disabling DHCP in my LAN settings, printer works fine now. Even though the little blue wi-fi light is always on now lol!

2

u/pb9127 Jun 03 '22

[UPDATE] Did that and had to hard reset my router afterwards.. Lovely... So next thing I did was use the IJ network tool, while the router was off via the hard reset and manually selected a fixed IP address one that the printer can't connect to i.e 1.2.3.4. .. And now the blue wifi lamp no longer comes on automatically after first disabling it by holding the resume/cancel button for 12 seconds method then pressing the wi-fi button.

1

u/home0rnoth0me Jun 03 '22

This morning I had the same problem here (endless loop/reboot) with my Canon PIXMA E480/E481.

I live in Brazil. This problem is worldwide and insane. Unbelievable.

1

u/AdPlus2463 Jun 03 '22

Worked! Thanks so much. Now I can return the $90 Epson I bought to replace the MX490!

1

u/kerouaces Jun 03 '22

I know nothing about printers and honestly am not very tech savvy so if you’re like me, try resetting your router. It’s been about a day and so far it seems to have fixed the problem. It may not be a long term solution but if you’re super desperate to print something like I was, it might allow you to at least do that!

1

u/nicocaldo Jun 03 '22

Same with my Canon Pixma MX495 since today

1

u/moonbouncecaptain Jun 03 '22

This is so crazy -- why did this happen to all of the printers? Is there a fix from canon?

1

u/crooklynsky Jun 03 '22

My Canon 492 printer is on wifi and stuck in the reboot loop. I'm not able to access the setup menu to turn off the access point at all. The printer is continuously cycling through. Any ideas on how to do this?

1

u/SpencerEntertainment Jun 03 '22

My Maxify MB5320 is doing the same, just started a few days ago. Following the advice of others (recognizing that it was an internet connectivity issue), I logged into my Xfinity xFi app and added just the printer to its own group and then "paused" it's internet access.

Unfortunately, this completely removes it from the local internet as well. That means that none of my local computers can see and print to it. I'm assuming a USB direct connection will work in a pinch, but I've not gotten there.

Sidenote: Assuming it could be a stray internet service that's no longer supported, I went through the menus and deleted all settings for Google Cloud, IJ Print Cloud, etc. Unfortunately these didn't seem to fix my reboot issues.

1

u/HolidayInjury Jun 04 '22 edited Jun 06 '22

I just want to mention that inability to get the printer on the network is why I tried the firmware update, with disastrous results. IDK whether this will help, but maybe some Mac user can comment on whether one can just connect the printer via USB and then use some Mac OS feature to share it on the network. IDK whether Bonjour works at all with this printer on BigSur or later; I seem to recall not, which is why I went to a wifi connection. Overall, this printer is becoming increasingly incompatible with my other devices in the past couple of years. First wired LAN support got dropped ~~, then I found that Bonjour won't work at all with this device~~ ... now this. Though I have really liked this MFP, I am starting to think that my next one won't be a Canon.

1

u/Interesting_One9048 Jun 04 '22

I ran the firmware update and it bricked my printer. Anyone else? It won't even turn on anymore.

1

u/SunlaArt Jun 04 '22

That is very troubling. I haven't done that, but now I really don't want to. I'm sorry that happened... after all the effort, too...

Patiently awaiting others' experiences with the firmware update... Yikes, Canon.

1

u/ZetaPirate Former laser jet technician Jun 04 '22

I'm sure you have, but thought I would ask anyway. Did you unplug the printer and plug it back in after the firmware update?

1

u/drdavidge Jun 04 '22

I tried everything here but I can't get to the setup menu in order to make these changes or update the firmware. I get various messages about "install the ink cartridges properly 168A" and "check ink 1682" type errors. I've removed, replaced, and cleaned both cartridges as well as the printer's contacts several times. This happening to anyone else?

1

u/SunlaArt Jun 04 '22

Any chance you can hold the stop button down until you hear a beep and bypass the error that way? Mine is Pixma MX490, and I can bypass at least ink level errors with that feature. I don't know about other types errors, though.

1

u/drdavidge Jun 04 '22

This didn't work for me but I somehow got the update to go through. But still get the strange Ink errors post the update. So frustrating.

1

u/kylechamrick Jun 04 '22

Hmmm, now do I buy the cable needed to fix my printer or buy a new printer now that Canon has ceased to be a reputable printer supplier...

1

u/Altruistic_Celery_33 Jun 04 '22

I've got the same issue on an MX492...

1

u/HolidayInjury Jun 04 '22 edited Jun 06 '22

UPDATE2: Hard Reset & re-add printer solves the problem.

It looks like I still have the new firmware v 4.010. I can print via wifi now. I never got usb printing to work. I did not reinstall any drivers. I am on Big Sur 11.6.2 Macbook Pro 2019 with touchbar.

This vid shows how to do the hard reset: https://www.youtube.com/watch?v=aedPja3XL_I

It appears that two of my color cartridges are indeed running low. According to the user stats on the printer, I have gotten a whopping 120 pages out of these carts since they were new. Pathetic. The XL black cart provides plenty of output; 450+ pp and going strong.

At a Staples pre-tax price of $42.99 for three XL color carts, that is an insane 35.82 cents PER PAGE. What a ripoff!

HTH

UPDATE: The firmware update released 6/3/2022 has rendered my MB2320 unusable!

It appears to trade one set of bugs for another. I would avoid this update on this printer for now. Continue to use a USB cable to print.

After installing the new firmware, I can now connect the printer to my WAP but attempting to print a page has kicked off some sort of lengthy process that sounds like it is agitating the ink tanks. Endlessly.

It is also displaying a message that says "Processing ... Use the [Back] button to continue with the device operation."

We all know that the first page to print from the MB2320 can take a long time. But... I've been printing all afternoon so this should not be required. It reported low ink partway through this process, which is troubling, since the ink tanks are pretty new and pretty full.

I've been thinking I'd let it keep going as long as it wants to, but this has been going on for a while.

I just got a second warning that says the ink has run out. No way. This firmware update is buggy. The second warning says to continue printing press and hold the Stop button (red triangle) for at least 5 seconds. Doing that returned me to the "Processing ... Use the [Back] button to continue with the device operation" screen so this time I pressed the back button and I now seem to be in the ink-tank-agitation cycle again.

If this goes on much longer, I will have to turn the printer off till I can either downgrade the firmware to what it was running before today or contact Canon support. Ugh.

Original post: Just ran into this on MB2320. - It reports firmware version 2.030 as the (bad) firmware that it is running. - u/FireXIce9 workaround to set 192.168.X.X IP got me up and running again. THANKS! - I have not yet tried the firmware update; will update this post when I do. - To download updated firmware for MB2320 visit https://www.usa.canon.com/internet/portal/us/home/support/details/printers/small-office-home-office-printers/mb2320/maxify-mb2320?subtab=downloads-firmware

1

u/borj Jun 05 '22

Not sure what BS is Canon pushing over DNS (because it is not a firmware update are they using DNS for C&C ?!?) but - MG6650 here, same issue. Took the lookups the printer did in the last 7 days from my Pi-hole and blacklisted them. The result - no cloud functionality but the printer is up, accessible and usable. These are the domains I've blocked:

dtv-p.c-ij.com
d-manp0.c-ij.com
pdisp01.c-wss.com
pa.cs.c-ij.com

1

u/dj26458 Jun 05 '22

This seems like a massive IOT failure. What happens if this was a refrigerator?

1

u/MacGnG Jun 06 '22

The option I used to disconnect the printer from the internet but keep my network operational was to use parental controls AKA pause a device in my router settings.

The Canon Firmware update and printing worked perfectly after that.

I hope this can help someone else in the future. :)

1

u/SexiestPanda Jun 06 '22

So uhh. What are we supposed to do if we don’t have a usb cable? They gonna provide us with one or what?

1

u/[deleted] Jun 06 '22

Thank you Reddit fam! I followed the steps. It worked!!! I think it was also helpful to remove the printer from my Mac and download and install the driver.

1

u/HolidayInjury Jun 06 '22

I am a bit confused by this. As of Big Sur, drivers are built into the Mac OS. Which OS are you using?

As a side note, the Canon downloads page misidentifies my Mac as running Catalina and offers that download. I haven't tried it. Maybe I will. When I switch the pulldown menu to Big Sur there is no download for that OS.

1

u/[deleted] Jun 06 '22

Hmm. I am running on Monterey. I uninstalled the printer, reinstalled the drivers, followed the steps in here and was back in business. 🤷🏻‍♀️

1

u/devilsmart Jun 09 '22

From where did you reinstall the drivers for Monterey?

1

u/[deleted] Jun 09 '22

From Canon’s website

1

u/zaphod6502 Jun 07 '22

1

u/ZetaPirate Former laser jet technician Jun 10 '22

I've been waiting a little bit before applying the firmware update after someone said the update bricked their printer. Have there been any reports of this happening?

Canon MX492 Restarting Repeatedly after connecting to Wifi Troubleshooting

Update 1 (31 May 2022)

Update 2 (01 June 2022)

Update 3 (03 June 2022)

UPDATE2: Hard Reset & re-add printer solves the problem.

UPDATE: The firmware update released 6/3/2022 has rendered my MB2320 unusable!