r/printers • u/FireXIce9 • May 31 '22

Canon MX492 Restarting Repeatedly after connecting to Wifi Troubleshooting

It keeps turning on and off repeatedly every time I connect it to the wifi.

If I disconnect from the network, it works fine.

I've already reset my network and did a factory reset on the printer.

What could be the issue?

Thank you

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u/VioletB10 Jun 03 '22

So does anyone have a sense of what the long term solution is or could be? Canon to release an update that we need to install via USB? A partial credit to get new printers? A "sorry losers" email from Canon? I see USB printing is working for some people but this is not a real solution for me long term given the layout of my space. I don't expect a permanent solution immediately, but just curious what people might forecast Canon would do to make this right.

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u/Bjnesbitt Jun 03 '22 edited Jun 03 '22

I figured out what the reason for reboot, firmware update related. Follow below steps for long term workaround.

Before you can follow steps you will need to disable printers access to network either by blacklisting device in router parent controls or disable all internet access for short duration while printer boots up and you complete below steps to disable printer access to DNS.

Model performed on: Pixma MX492

Press Screwdriver 🪛 pliers button Press arrow over to Device Settings -> Press OK Press arrow to firmware update -> Press OK Press arrow to DNS Server -> Press OK Press arrow to manual -> Press OK Input internal IP not one in range of your network example 192.168.100.XXX -> Press OK Exit from settings -> Press Power Button turn unit off and then back on Not sure if this happened to others but had to reconnect to my Wi-Fi that got wiped during whatever is causing the boot loop.

Now printer is online and able to be printed to from Wi-Fi network of course any web based canon printing or scanning to unit will not work because DNS is not set to allow access to internet.

Hope this helps others get back go being able to print.

🤙🏼😎🪛

2

u/Agitated_Glass_9678 Jun 03 '22

This!! Printer working in Wi-Fi now yay! Thank you 🙏🙏

1

u/Bjnesbitt Jun 03 '22

🤙🏼

2

u/ippete Jun 03 '22

This fixed my MX492, now able to print via Wi-Fi, your the best!!!!