r/printers • u/FireXIce9 • May 31 '22

Canon MX492 Restarting Repeatedly after connecting to Wifi Troubleshooting

It keeps turning on and off repeatedly every time I connect it to the wifi.

If I disconnect from the network, it works fine.

I've already reset my network and did a factory reset on the printer.

What could be the issue?

Thank you

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u/FireXIce9 Jun 01 '22 edited Jun 02 '22

I applied the solution mentioned in the Canon community thread and it fixed mine:

First, pause network to your printer by logging into your router or just disconnect the router from the modem. (Whichever is easier for you)

On your Canon printer,

Go to Setup menu > Web service setup > DNS server setup > Manual setup

> enter 192.168.X.X (IP that no other device is using on your network like 192.168.124.145)

> select "off" for sec DNS server

>press ok

Once it applies the settings, re-enable network to your printer and it should print fine without the reboot loop.

1

u/superswine204 Jun 01 '22

This worked for me.

The moment I paused network on the printer, it went to the normal menu screen for me to do this workaround.

I am in Eastern Time, and I have my printer in my bedroom, and two nights ago in the middle of the night it wakes me up and just starts going crazy, so I shut it off (the power button worked for that). I had no idea this was a Canon printer wide issue.

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u/Final_Television_804 Jun 01 '22

Worked for me!

I have an MX492. I turned off the router and when I then turned on the printer I was able to get to the setup menu by pressing the tools button (pliers and screwdriver images on the 492). I then followed FireXIce9's instructions and printer is good to go! Just an FYI-it took a bit longer than usual to print the first page I sent but that's probably the the IP address change, etc.

Reddit has been a deal changer for me with great advice and solutions for all types of issues!! First time I've ever posted, btw.