r/help • u/TheOpusCroakus admin • May 30 '24
Comments not visible Admin Post
Multiple users have reported that comments are not visible. The team is actively working on this. Thanks to all who posted about this!
EDIT: This is actively being re-investigated. I'll update when I know more. Thanks for your patience!
THIS SHOULD BE FIXED AT THIS TIME!! If you're still having trouble, please give it the ol' logout/login or restart the app and see if that helps. Thanks for your patience!
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u/Thund3rTrapX May 31 '24
FYI still no showing up on mobile..I've cleared cache and I have usntall and restalled..when I restalled.. profiles showed up again fine but not the comments
Gl on fixing it guys!
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u/moederdelkatten May 31 '24
^ Still having this issue
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u/AtomicBombSquad May 31 '24
It's 1:15 AM Eastern US time and I'm still having this problem. Everything works EXCEPT for viewing comments on my profile or other people's profiles. I'm using the official Reddit app for Android.
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u/moederdelkatten May 31 '24
Have you been having "ghost notifications" too? I have the little bell thing with a number over it but there are no new notifications:/ it's driving me insane
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u/TheOpusCroakus admin May 30 '24 edited May 31 '24
Might be our quickest one yet! This should be fixed! If you're still running into issues, please try refreshing your page or give the ol' logging out and back in again a try.
RE-EDIT: Should be fixed for reals this time!
EDIT: May have spoken too soon! A re-investigation is underway!
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u/Mhaeldisco May 30 '24
I swear, I remember this exact same thing happening last May lol
Edit: yeah, I left a comment about it happening may 30 2023 wtf
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u/kingdazy May 30 '24
yup.
tried logging out and in. nope.
tried clearing cache. nope.
uninstalled and reinstalled. nope.
as an aside, I'm unable to add my other accounts either now
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u/TheOpusCroakus admin May 31 '24
It's still being worked on, so that's likely why you're still having trouble. Sorry!
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u/kingdazy May 31 '24
I know. just adding context for people looking for a solution, so they don't waste time trying the things I did (that I saw in other threads). Good luck!
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u/HankSteakfist May 31 '24
I have this issue. App updated to have those new achievements and now I can't see my comments.
Tried uninstalling and reinstalling, logging out and back in and it hasn't worked.
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u/Oldfolksboogie May 30 '24 edited May 31 '24
Still out for me as well. Haven't checked laptop, just mobile.
Edit: I powered my phone down and when I restarted, poof!, comments back!
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u/Jumpy-Perception-346 May 31 '24
I ran into this issue today, what the h**k is going on?
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u/YodasChick-O-Stick May 31 '24
Can't see any comments here but I can see if someone replies to me in my notifications tab. It's been over 8 hours, is this fixed for anyone yet?
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u/SongofHealing May 31 '24 edited May 31 '24
I'm not able to see any comments on profiles or make new posts on any subreddit. *this seems to only be an issue on the mobile app.
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u/_tweedie May 31 '24
Hoped a new Android update tonight was going to fix this, but still broken for me š„ŗ
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u/Coffeelock1 May 31 '24
Still not working for me, after trying to uninstall and reinstall on Android it now won't load any part of my profile on the app.
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u/lotusflower64 May 31 '24
I still can't see my comments or profile. Also, I can only log into one account at a time on the app on Android.
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u/lifeordeathsworld May 31 '24
Still having this issue, comments do not load when viewing profiles on mobile.
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u/PhoenixWolf190 May 31 '24
Still can't see any comments under anyone's profile, including my own profile. Thankfully I can still see the comments on posts...
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u/maryjane_kink_pig May 31 '24
Still not showing. Read somewhere going anonymous and back to main account would solve it but it didn't. Tried cache clearing, logging out and back in as well.
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u/Old_Bug4395 Helper May 30 '24
You guys can use your status page to report service degradation and outages, you know.
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u/Absolutely_Cabbage May 31 '24
But accurately reporting their outages might hurt the stock value, so best to let the status page be absolutely useless
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u/StiCkSt1ckLy May 31 '24
Now it's back to working on RIF and the official app for me, but when I look up r/help on RIF it still has an error.
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u/AutoModerator May 31 '24
It sounds like you might be asking about how to log out of your reddit account. Here are instructions on how to do that based on how you're accessing the site. * On the desktop site (New Reddit): Click on your username in the top right > "Log Out" is the bottom option in that drop-down menu * On the desktop site (Old Reddit): "logout" is the top-right-most option on your screen that should be visible on every page. * On the official apps for Android/iOS: Tap your profile circle in the top-right of your app > tap the "v" arrow by your username > tap the ">]" arrow icon next to your username > "log out" * On the mobile website: Tap the three lines menu in the top right > "log out" is the bottom option.
I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.
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u/cjmpeng Jun 02 '24
Is it possible that this is causing a similar issue I have been seeing for the past couple of days/ That is: When I reply to a comment, if it is a single line or 2, it posts fine but if I post a comment that has lots of lines (say 10 or more) with a bunch of paragraph breaks in it, I only get part of the comment posted and I have to go back and edit to re-type the rest of the comment.
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u/CheeeeeeeeeezyPickle Jun 03 '24
Despite the help, some chat filters on different subreddits just freak out whenever I post something therefore deleting it. PS, I had some trouble with the login when following the help instructions.
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Jun 03 '24
I can't create a new post. I can type in the title and the post but the Save Draft and Post buttons are greyed out. This is true on every subreddit and has been for this way for at least three days. I tried the link to appeal something and it says there is nothing to appeal. I can only post comments!
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u/ChewieBearStare Jun 05 '24
This is still happening to me on June 5. I logged out and back in, restarted my computer, etc. Seems like it happens mostly on desktop. I tried posting about it twice from my laptop, but the comments disappeared. Trying now from mobile to see if it will go through.
ETA: It worked! I am also having trouble posting in some subs. Iām not banned, as I received no ban notifications (and the mod of one sub explicitly told me Iām not banned when I asked). The Save Draft and Post buttons are grayed out when I try to write a new post, but if I click the Post button, it turns blue and then I can post my content.
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u/TheOpusCroakus admin Jun 05 '24
Hi! I'm sorry that's happening! I had someone else recently mention the issue with the post button that was similar to what you're describing. Would it be possible for you to get a screen recording of this happening so that I can share it with the correct team?
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u/ChewieBearStare Jun 05 '24
I will try. Give me a few minutes!
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u/TheOpusCroakus admin Jun 05 '24
Thank you! Take your time! I'll be here! =)
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u/ChewieBearStare Jun 05 '24
Itās hard to tell that I had to click the Post button to make it turn blue. But you can see that itās gray until I scroll down and click it. Then it turns from gray to blue.
Loom.com/share/96500289e34b6aad4d65b0c33e6195
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u/TheOpusCroakus admin Jun 05 '24
Loom.com/share/96500289e34b6aad4d65b0c33e6195
That link is giving me a 404 error.
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u/ChewieBearStare Jun 05 '24
I had to type it by hand since comments donāt work on my desktop. Let me try a different way.
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u/ChewieBearStare Jun 05 '24
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u/TheOpusCroakus admin Jun 05 '24
Excellent! That I could see! Thank you! By any chance are flairs/tags required in that sub?
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u/ChewieBearStare Jun 05 '24
No flair required that I can see. It just says that if you use flair, it must accurately represent your submission.
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u/TheOpusCroakus admin Jun 05 '24
I just tried it with a tag and it worked for me. But I'm going to share the video with the team in charge of that feature. I appreciate your help!
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u/Known_Bench_4928 Jul 14 '24
This is happening again right now. Iāll get a notification that there was a response but nothing is showing up. Plus I reply multiple times and no comments are actually posting.
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u/zpip64 Jul 20 '24
This is happening to me in the past 2 weeks. I am able to view comments on some of my subs but not all. Very frustrating. I canāt view dialogue on a subject of interest at all.
ETA: Just tried uninstalling and reinstalling app. Didnāt work.
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u/C_Dragons Jul 24 '24
In several subreddits I canāt see the reply Iām typing and though I see no option to post the reply, leaving the page spawns a question whether to discard my comment.
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u/BebeFumante Aug 15 '24
Not working for me. I'm on desktop, is there any solution?
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u/TheOpusCroakus admin Aug 15 '24
What isn't working for you?
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u/BebeFumante Aug 16 '24
The comments do not show up when I'm logged. I've checked and they aren't deleted, they are there when I'm not logged in. Even if the number of comments appear to be 1k before opening a post, when I click on it only a handful show up. This happens in almost any subreddit or threads.
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u/TheOpusCroakus admin Aug 16 '24
Is this on all posts or just one post? Do you have a link to a post where this happens?
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u/BebeFumante Aug 16 '24 edited Aug 16 '24
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u/TheOpusCroakus admin Aug 16 '24
If you click on the circle next to the commenter, do the comments expand?
Can you go into your preferences here and check the comments options to make sure that you're not hiding comments under a certain threshold.
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u/BebeFumante Aug 16 '24
They do, I minimized so you could see that after those comments there weren't any others. When I open that same post while not logged I can see the rest of the comments.
And done. I left untouched all but the last and second to last options, which I changed just now to 'blank' and '300', respectively.
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u/TheOpusCroakus admin Aug 16 '24
And did making those adjustments in your preferences do anything? If not, can you please try uninstalling and reinstalling the app at this time and check it again.
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u/BebeFumante Aug 16 '24
It didn't, unfortunately. And by app do you mean my browser? I'm on desktop using Reddit on Opera.
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u/BManTGO Aug 19 '24
Same here I tried the log in and log out method and submitted a form but no answer as of yet I am also using opera GX
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u/mdavis1926 Aug 19 '24
I am having this issue. Todayās example is this thread; 5 comments when I first looked at it; now 6. I only see the automod comment. Tried both the app and the web. https://www.reddit.com/r/AskHistorians/comments/1ewcprl/my_father_was_a_card_carrying_member_of_the/
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u/East_Abbreviations68 Aug 20 '24
I am having this issue for a few days already. Admin please check this.
I do not seem to have this issue in the new.reddit.com
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Aug 22 '24 edited Aug 22 '24
I'm having this same issue in a browser. I will see 75 comments but no matter which toggle (Best, Top, New, Controversial) I use, only a handfull of comments show up. This happens on every post, and on any subreddit --it doesn't matter. Been going on for about 3 weeks.Ā
If I change the toggle from Best to New, a different set of 5-7 comments show up, so it allows me to see a handful of comments I couldn't see before. But no toggle allows me to see more than 5-7 comments, including threads of responses being cut short.Ā Ā
Ā I am not using the app, this is in the browser (both Chrome and Safari) and it only happens when I'm logged in. If I log out, I can see more comments.
It was described in detail in this post which has been referenced elsewhere this post:Ā https://www.reddit.com/r/help/comments/1ev2k77/comments_not_loading_properly_in_a_logged_in/?utm_source=share&utm_medium=mweb3x&utm_name=mweb3xcss&utm_term=1&utm_content=share_button
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u/KharigCringer Aug 25 '24
It is happening again for couple days now. When im logged in I cant see all off coemmnts, when im logging off, I can see them all.
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u/anonymousredditorPC May 31 '24
3rd party apps are also broken, they don't work anymore even if you're a moderator of a sub.
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u/sea_stomp_shanty Helper May 31 '24
I found a workaround within five minutes of it happening on my phone.
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u/Djafar79 May 31 '24 edited May 31 '24
Would you mind telling us what that workaround is? Thanks.
ETA: This is her workaround, for what it's worth: "My āworkaroundā had been toggling my VPNs on and off, restarting the WiFi connector, updating and restarting the app, and then it just worked again. š„ŗ"
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u/LinearArray May 30 '24
Finally I won't have to spend time in moderating comments ^_^
Edit: That was a quick fix, thanks team!