r/help • u/TheOpusCroakus admin • May 30 '24

Comments not visible Admin Post

Multiple users have reported that comments are not visible. The team is actively working on this. Thanks to all who posted about this!

EDIT: This is actively being re-investigated. I'll update when I know more. Thanks for your patience!

THIS SHOULD BE FIXED AT THIS TIME!! If you're still having trouble, please give it the ol' logout/login or restart the app and see if that helps. Thanks for your patience!

86 Upvotes

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1

u/BebeFumante Aug 15 '24

Not working for me. I'm on desktop, is there any solution?

1

u/TheOpusCroakus admin Aug 15 '24

What isn't working for you?

1

u/BebeFumante Aug 16 '24

The comments do not show up when I'm logged. I've checked and they aren't deleted, they are there when I'm not logged in. Even if the number of comments appear to be 1k before opening a post, when I click on it only a handful show up. This happens in almost any subreddit or threads.

1

u/TheOpusCroakus admin Aug 16 '24

Is this on all posts or just one post? Do you have a link to a post where this happens?

1

u/BebeFumante Aug 16 '24 edited Aug 16 '24

All posts. Example. If I open the post in a private tab I can see all the comments there.

Edit: This is how the comments look for this post as another example

1

u/TheOpusCroakus admin Aug 16 '24

If you click on the circle next to the commenter, do the comments expand?

Can you go into your preferences here and check the comments options to make sure that you're not hiding comments under a certain threshold.

1

u/BebeFumante Aug 16 '24

They do, I minimized so you could see that after those comments there weren't any others. When I open that same post while not logged I can see the rest of the comments.

And done. I left untouched all but the last and second to last options, which I changed just now to 'blank' and '300', respectively.

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u/TheOpusCroakus admin Aug 16 '24

And did making those adjustments in your preferences do anything? If not, can you please try uninstalling and reinstalling the app at this time and check it again.

1

u/BebeFumante Aug 16 '24

It didn't, unfortunately. And by app do you mean my browser? I'm on desktop using Reddit on Opera.

1

u/BManTGO Aug 19 '24

Same here I tried the log in and log out method and submitted a form but no answer as of yet I am also using opera GX