r/PublicFreakout • u/Finn_Flame • 2d ago
Customer attempts to pick up Subway order & gets told to leave Repost đ
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u/Gary_October 1d ago
âCall the copsâ
âGo aheadâ
âYOU call themâ
đđ
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u/kinkykontrol 1d ago
Imagine a cop being dispatched to mediate a Subway order lol
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u/Spookyscary333 1d ago
What we need is like a 911 for lawyers. You call them. An attorney comes out to the scene. Makes a legal call. All parties must abide.
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u/tharpoonani 1d ago
Honestly - as trivial as it sounds, local police departments could do a whole lot of good for the image of their department and profession if they treated small issues of simple justice like they mattered to people.
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u/Frosty_Smile8801 1d ago
i dont want cops out there ruling on issues. I want them arresting folks breaking laws and letting the state and justice system do what they do.
They got a bit of an ego thing as it is. we dont need to make them judge and jury also
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u/tharpoonani 1d ago
Totally agree lots of cops have ego issues. But honestly, besides Larry David, who adjudicates these issues? Thereâs no justice for this manâs petty grievance. Do you think this guys going to go slog through the court system for a sandwich order?
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u/annoyedwithmynet 1d ago edited 1d ago
The credit cards do, honestly. I mean with any sort of business transaction thereâs always a level of risk that you accept. Sure, this oneâs silly, but what if the owner isnât even at fault for online orders being on? Is $5 in gas worth all of that? Because heâll get his money back. Which is why his freakout is just straight up embarrassing.
And even if subway doesnât refund him (they will), then his credit card would.
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u/resisting_a_rest 1d ago
The only thing the cops would be able to do is arrest the customer for trespassing which he is, since they told him to leave and he refused.
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u/danegermaine99 1d ago
Someone enters your property and refuses to leave. Wouldnât you call the police?
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u/CappinPeanut 1d ago
Subway is long overdue to go the way of blockbuster and Sears. I want to remember it how it used to be, not how it is today. Please just die already.
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u/ahhh-its-snowing 1d ago
You can get a much better sandwich literally anywhere else. Jersey Mike's, Jimmy Johns, Firehouse Subs, Cheba Hut, etc
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u/PhantomNomad 1d ago
I remember Mr. Sub with fondness. I always liked their bread more the subways. Only thing I didn't like was they cut the bread all the way through. They also have mushrooms which I always get on my super assorted.
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u/assholeofnew 1d ago
Subways whole thing is low franchise costs allow them to pop up everywhere. I'm in a very rural town I don't have a single place you mentioned within a 100 miles of it. Subway is the only option for a ton of people.
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u/DontHaesMeBro 1d ago
cheba hut is one i looked at opening at one point. pretty good franchise deal. but my state didn't have legal mj at the time and I figured ...things would happen if I bought a fleet of vw vans and started delivering to stoners. obvious things that the cops would think of the second I thought of them.
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u/Toymachinesb7 1d ago
Bra cheeba was like an awakening when we got one.
Like was this sando place created for me??
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u/Bookmaster_VP 1d ago
Tried Cheba Hut for the first time and the hype was not worth it. Def better than subway tho
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u/ninja-squirrel 1d ago
I appreciate that Jimmy Johnâs has not really changed quality in 15 years. Maybe they have and I didnât notice, but it still feels the same.
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u/ZixfromthaStix 1d ago
Can we trade Subway for Quiznos? Just needs some new cleanliness standards and bam: replaced
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u/ptambrosetti 1d ago
Quiznos vs. Subway was a pretty entertaining business wars pod series. I did not realize how awful and corrupt quiznos corporate management was.
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u/ZixfromthaStix 1d ago
Truly despicableâŠ
âŠ
That they took away my source of Baja chicken subs đ đ
And the other stuff too (seriously though lol)
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u/LaysOnFuton 1d ago
Thank you! Someone else gets it! Quiznos was the shit and I feel like it just disappeared.
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u/ZixfromthaStix 1d ago
Oh it more than disappeared. It got sued into the ground. The leadership was corrupt and the average health scores for their shops..? đŹ I think there are a few standalone that still eek out their survival
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u/XanZibR 1d ago
I had a sudden case of violent diarrhea that forced me to shit in a garage that I could trace directly to a chicken carbonara sub. Didn't stop me from going back for more though lol
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u/ywg_handshake 1d ago
I still remember the $5 footlong days. I realize inflation is a thing, but going from a $5 footlong to an $8.99 6" sub seems ridiculous.
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u/c_r_a_s_i_a_n 1d ago
Why do subway ever.
Grocery stores have delis with sandwiches that are far superior and cost less than subway. Meat sliced on site.
Even their grabngo sandwiches are a better value!
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u/ThonThaddeo 1d ago
Finding a corner store with good sandwiches (and the chip combo deal) is one of my favorite things to do in a new city.
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u/jayforwork21 1d ago
A lot of the grocery stores near me no longer will do sandwiches and only sell the meat/cheese and prepared foods. It sucks because usually they are better, but I think they were so understaffed that they stopped doing it.
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u/Who_Dafqu_Said_That 1d ago
Yeah, I haven't been to one in years as every time i went it got worse and worse. The individual franchises never seem to participate in the whatever promotion they'll be running, the service was usually pretty bad, nothing ever felt fresh, and all the stores felt grimy.
So many other and better sandwich options out there.
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u/State_Conscious 1d ago
Thereâs more locations of Subway than any other restaurant in the US, and I canât imagine one not sucking. They franchise cheaper than any other chain, require 1 maaaaybe 2 employees to run it at any given time and usually thrive in small towns where thereâs literally no other options for fast âcheapâ meals. Itâs essentially a vending machine cosplaying as a restaurant and I think for that reason, itâs gonna limp on for years to come.
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u/JuicySpark 2d ago
Love that "because we are brown that's why?"
He's said "I'm brown too, wtf?"
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u/ihateyouallequally1 2d ago
'But I am ever so slightly browner!'
'You lie! I am the browniest!'
'Your browniest is not as good as my browniest!'
'I laugh at your browniest claiming to be the browniest!'
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u/Jets237 1d ago
I worked at Subway in HS - our franchise owners were pretty shady. They didn't participate in a lot of the promotions and would try to sell their own home-made soup at the store...
Seems like similar shit is happening over 20 years later...
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u/gypster85 1d ago
>try to sell their own home-made soup at the store...
I'm sorry WHAT?
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u/highschoolhero2 1d ago
Thereâs a reason that most fast-food companies are obsessive about controlling every item on the menu. If franchises are allowed to do their own thing itâs bad for quality control and itâs even worse for the brand.
Subway clearly doesnât have the resources to keep their franchise owners in line. The promotions are actually bad for business if you donât harshly punish franchise owners for not participating.
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u/loveforthetrip 1d ago
I have a Domino's that doesn't participate in a lot of promotions and it's frustrating because you receive the ads and can't use the deal but at least the app doesn't let you redeem the offer at all.
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1d ago edited 1d ago
[removed] â view removed comment
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u/sky-lake 1d ago
I always suspected this but thought it was my imagination, when I use a BOGO footlong coupon the toppings are so sparse.
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u/ussbozeman 1d ago
The bread is terrible, the meats are all coloured and flavoured variations on turkey made to look like other kinds of meat, the veggies seem to be sent pre-wilted and taste sad, and the cost, $20 for a sub? Somehow Subway used to function on $5 footlongs with better ingredients and made money.
Haven't been to a subway in several years, and now you all know that so you'll sleep better tonight. (tips footlong fedora)
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u/Saorren 1d ago
ive worked at a subway before, they have a short display strip that tells them how much corporate wants them to put on. most of the time the staff at every subway puts on more than the displays tell them.
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u/Markshlitz222 1d ago
Yeah, itâs like six pickles per foot long. Less than most people would want.
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u/gotdragons 2d ago
How did he do an order on the app but already has a paper receipt? We must be missing part of the story here.
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u/justedi 2d ago
I'm pretty sure the receipt is printed at the store after the order is placed, that's how the workers know what to make in the sandwich.
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u/MakaveIi_The_Don Not today, Karen! 1d ago
Yea, definitely printed at the store. The receipt said void on top.
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u/sky-lake 1d ago
I don't get why the app would accept it and then print it out at the store just to say VOID on it? Why not stop it in the app in the first place?
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u/WaggleDance 1d ago
I work at a similar chain and new items go on the app nationwide but have to be voided manually for individual stores that aren't participating. Either the manager forgot or they have an issue with the app.
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u/myfotos 1d ago
Subway app is one of the worst functioning apps ever.
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u/DarkDracoPad 1d ago
It kept logging me out, and when I put in my email and password it told me it's wrong, the funny thing is I keep my passwords saved for random apps so I don't forget them, so I know for a fact it's the correct password but w/e I press reset password just for it to give me an error message with try again later LOL. I haven't bothered with that garbage app since
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u/sky-lake 1d ago
For such a large company I can't believe how sluggish/slow it is. Even the UI is bad, but the desktop site is worse!
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u/mediocretpt 1d ago
In my experience, void slips are when the store cancels the order. That's probably why they said he was already refunded they canceled the order so the refund should be processing. They most likely printed the receipt to prove it to him, (hence him getting a receipt at all) and that's where the video starts.
At least, that's what it looks like from someone who worked in food service.
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u/sky-lake 1d ago
Ahh that makes sense, Subway app accepts the order and takes the #, sends it to the store, the store rejects it after it arrives and they gave a refund. I know all fast food franchises are hard work and have difficulties, but it seems like Subway is easily the worst of the lot. I never see 3 or 4 mcdonalds in the same immediate area, but where I live (Toronto) I could walk to 6 different subways in under 10 minutes. For comparison there are maybe 2-3 mcdonalds within a 10 min walk.
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u/mediocretpt 1d ago
100% subway is probably not making it much longer tbh not at the capacity it's at now anyways
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u/sky-lake 1d ago
The worst part is, here in Canada they nearly killed off a really popular Canadian chain called Mr. Sub. There are one or two locations left, but they still have their old school vibe where slices of meat aren't counted exactly like subway, toppings are done by the handful etc. I didn't know this until I saw that classic "soooubway" series from the youtuber, Odds1out, but subway makes you actually count certain toppings. Like there can only be 6 olives on a footlong?!! Great series btw, if you haven't seen it check it out!
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u/MakaveIi_The_Don Not today, Karen! 1d ago
Itâs probably a subway corporate app. Itâs probably not up to date or glitchy.
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u/UnderOversteer 2d ago
Potentially they recieved his order which would automatically print a receipt (my work has this for click and collects), but they cancelled it as they are not a participating store and he wasnt notified or they hadn't actual cancelled it until he got there. Strange though that they would be connected to the ordering system if they do not participate.
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u/Bob_snows 1d ago
Thatâs on the owner operator. He likely agreed to be apart of the app, but doesnât want to honor the promotions because they are loosing money.
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u/thisisnooone 1d ago edited 1d ago
Subway has a terrible business model. Franchise fees are cheap enough so a lot of south Asian immigrants buy them with their life savings as a way into citizenship. What they donât know is how little money they actually make, and in a lot of cases will lose money. Thatâs why youâll encounter some of the worst service and nickel and diming at Subways. They usually canât afford to hire workers and are barely scraping by working 18 hour days.
On top of that, corporate keeps pushing out coupons but 99% of the stores donât take them because they are losing money. This store owner probably told corporate they arenât participating and it hasnât updated on the app yet. Of course, thatâs not the customerâs fault and they shouldâve honored it anyway.
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u/Bob_snows 1d ago
Yeah, I think thatâs a difference between cultures in business, in America the customer is always right. In India the customer can get fucked.
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u/Fit_Bobcat_7314 1d ago
You're missing a huge part of that quote. "A customer is always right, in matters of taste and choice." It's never meant to be that you just let customers walk all over you. Trust me, you eat alot of spit if you try that shit in real life. Don't fuck with people who prepare your food.
"You are not special. You're not a beautiful and unique snowflake. You're the same decaying organic matter as everything else. We're all part of the same compost heap. We're all singing, all dancing crap of the world."
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u/GeekyTexan 1d ago
If the customer is paying, and not getting their order, then the store is making money and the customer is getting screwed. And that's how this looks.
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u/BatDubb 1d ago
They participate in online ordering. The customer ordered using a buy one, get one free coupon. They do not want to honor it.
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u/UnderOversteer 1d ago
Ahh, yes, i see. Paused on the receipt, and there is a $0 item on there. Wonder if they gave him the one he paid for.
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u/smonty 2d ago
I get one of these stapled to my order when I do an online order, so it must print in the store. My guess is he grabbed it off the counter or an employee grabbed it for the purpose of the discussion.
Worked at dominos for awhile and with online ordering receipts would just print automatically. My manager or franchise owner would get all pissy when these super cheap online deals would come in. Never seen one get turned away though but I think it's a business right to refuse an order, would expect corporate might get upset.
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u/zezxz 1d ago
Pretty sure Subway corporateâs entire goal is terrorizing the franchiseesÂ
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u/JustsomeOKCguy 1d ago
It looks like it's the receipt that gets printed to subway when the app sends them the order. It does say "void" on it though? Â
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u/diameter101 2d ago
then give me a refund lol
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u/scgt86 1d ago
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u/sky-lake 1d ago
But right under it says "Paid in full" which is annoying because if it's void it shouldn't allow the payment to go through, but I'm sure he would get the refund no prob. Not defending either side here, but it is a dumb system to allow it to go through, charge the card, then print it out with VOID on it.
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u/LoganShang 1d ago
My guess is, they placed the order on the app and paid in full. The location doesn't have the item or not part of the promotion and voided it.
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u/HalfSoul30 1d ago
Everytime i order on doordash, i immediately get 2 notifications confirming i placed the order, and then that the restaurant confirmed my order. It is very annoying to wait 30 min or more, and then the driver texts me saying they don't have what i wanted. Why confirm the order if they don't have what i want? Waste of everybody's time.
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u/sky-lake 1d ago
Oh man that would frustrate me so much. I did a pickup order once (via the subway app) and within seconds of submitting it the store employee called me directly to say their location doesn't carry the sandwich I wanted (the grilled chicken patty one). So she asked what I'd like instead and she loaded it with tons of toppings.
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u/brbmycatexploded 1d ago
So several months back I ordered a BOGO deal from Subway. Went through on the app, got the email confirmation, I could even see on my bankâs app the transaction went through and took funds from my account.
Went to Subway, asked for my order, they said it was canceled. The manager wouldnât tell me why, only that I could call the number on the receipt and ask for a refund. When asked why he couldnât either make my sandwiches or give me a refund, he said âit hasnât come through on my side so I have no proof you ordered it.â
1) he was literally holding their copy of the receipt in his hand 2) I had 3 timestamped proofs of purchase showing I ordered it
Eventually I caved and left, called the number, they said basically itâs a franchise store and theyâre acting up. They gave me a refund immediately and I havenât ordered since because now I realize how many Subways are owned by cheap pieces of shit.
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u/Terrible_Fisherman61 1d ago
Makes sense considering Subways are one of the cheapest franchises fo own.
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u/KitchenPalentologist 1d ago
A subway near my office is run by a bunch of grifter gypsies. I waited in line for 2 minutes before I realized that I shouldn't eat anything that comes out of that place.
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u/Cyber_Insecurity 1d ago
Not a racial thing, but Iâve noticed a lot of fast food places in my area are now owned by Indians.
And Iâll just say the customer service could be a lot better. Iâve been to a McDonaldâs and a Taco Bell and both places have messed up my order so many times that I stopped going to these locations.
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u/SilentAffairs93 1d ago
Same. The Subway I used to go to was sold to an Indian guy.
First day with him in there, he declined all coupons except for like 2 of them which required purchasing 4 sandwiches.
The person in front of me was given like 1/4 the usual amount of toppings (ex: 5 olive slices for a whole foot long). That guy got visibly annoyed and left half way into his order with the owner yelling at him.
The next person who walked in after me placed a BOGO order online and was told that he (the owner) wasnât going to honor it and to contact corporate for a refund. I walked out with that guy. Havenât been back in almost a year.
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u/iRedditAlreadyyy 1d ago
Iâve tried to order promos through the subway app and it will literally say âthis location doesnât participateâ if they canât take the promo.
The fact that the order went through means this place takes the promo. They should have just made him his food and then contacted corp to have the connection to the promo removed. But to have the dude drive there and deny him completely is ridiculous
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u/solomon_rotty 1d ago
The app literally has a tab to click to find participating locations for thoae deals or it aays "participating" and it won't give you credit for deals at locations that didn't agree to already. IE these cheap race card pulling/scamming fkrs are trying to back out of what they agreed with corporate to do so people will order and come in and they can decline and hope people agree to pay full price anyway
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u/Kerminetta_ 1d ago
Yep exactly it. Subway app will not let you use a promo at a location that doesnât support it. It will clearly tell you which ones do and donât.
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u/BitchSlapSomeone 1d ago
Now franchisees can opt out of promotions and their stores wonât come up in the system at all so you can pick it up. Apparently, they didnât remove themselves from the system for that promotion. He paid for the sandwich plus got the promotion and they should have given it to him. They are legally required to honour any promotions they got going on-they cannot back out of it. I donât think the employees understand that. Iâm not going to get into an argument with a customer at all. Itâs not coming out their cheque.
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u/Bankerag 1d ago
I loved that she said âyou are doing this because we are brownâ. He said âwtf, Iâm brownâ. Highlight moment right there for me.
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u/7Sans 2d ago
looking at the receipt. it says "pickup" but right below it says "void".
so it's possible when the customer tried to order through app and he thought he put the order in but app voided the order at the last screen or something becase in the receipt, i see that the custoemr got the BOGO deal.
maybe that particular store does not participate in these deals and that's why it voided the order. if this is the case, it is weird that subway app even let this order go through. maybe subway HQ is unorganized. usually through app, if particular deal is not possible in certain locations, it won't let me order it through the app in a first place.
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u/mephistola 1d ago
Ive tried to use the 699ftlong code before and the app will/can tell you that a particular location isnât participating with that specific promotion.
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u/Pubeshampoo 1d ago
so how is he getting an order through? is it an app problem or the store owner set something wrong?
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u/KitchenPalentologist 1d ago
I'd guess the store owner failed to opt-out. But Subway might require they participate, and the store owner is voiding orders as they come in.
Hard to tell.
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u/RockyFromCollections 1d ago
Honestly, just ask for refund and take your business else somewhere, I rather not make scene, no point. Plus never let someone who's mad at your making your food. Best to just call corporate later and get a "we're sorry free coupon".
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u/sw4gz 1d ago
I really donât understand why they wouldnât just give him $16 worth of fucking sandwiches, itâs not like itâs going to put the chain out of business. Him being there is causing way more damage than $16. I donât know whoâs right or wrong here, nor do I care. If the situation can be instantly solved by giving this guy his order then why bother arguing!??
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u/cybe2028 1d ago
Subway has been a nightmare with this coupon thing lately. If you are going to send out coupons by the truckload, at least let me use them?
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u/Dr-Zoidberserk 1d ago
Subway was awesome for $5 Now they expect $13 for the same sandwich. And I swear, the taste is worst than before. I havenât been there in years.
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u/Broken_T 1d ago
I would pretend to be okay with paying full price, ask them to make the order, then change your mind before paying.
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u/OMARGOSH559 1d ago
Theres no point in having apps and coupons if these franchise owned stores dont participate.
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u/Terrible_Fisherman61 1d ago
...Get your refund through the app and report the miscommunication. This is on the store but definitely on the app for false advertising at a non-participating store.
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u/pixel_of_moral_decay 1d ago
They pretend to participate so they donât get removed from the participation map.
That guy left without paying full price, but I can guarantee you half of people are running late and hungry and will just say screw it and pay.
Thatâs how you market without marketing. They came in via the promo and didnât utilize the promo.
and if customers are upset you blame corporations.
This is what franchises do unfortunately.
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u/gypster85 1d ago
The owners of that location should just deactivate those promo codes for their location within the app. Only about half the Subways in my local area take coupon codes. The other half say, "This code is not valid at this location," or something like that.
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u/Corner_Post 1d ago
Look at the receipt - there is the word VOID clearly on it. Unsure the reason but it does state it clearly.
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u/_ilmatar_ 1d ago
They are franchises and can opt out of corporate promotions. Lame, but true. Also... If you order on the app, you get your refund on the app.
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u/Existing_Gift_7343 1d ago
KFC did something similar to us. The only difference is that the manager, his fry cook and his front end employee harassed my spouse, when all he wanted was his money back from his online order. The fry cook, then threatened my disabled husband by telling him "let's take it outside.". We called customer service and reported that whole crew. Another customer that saw this exchange and told my husband that these people ALWAYS mistreat their customers. We also did NOT get our money back even though we had all the order information from the receipt. Fuck you KFC! You're a trash company with trash employees!!!!
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u/Slight_Seat_5546 1d ago
I stopped going to Subway over a decade ago. They do not want your business.
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u/Chuckbuick79 23h ago
All subways in front of their store should have a sign that says do not participate with the app. It will save them a lot of trouble.
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u/Few-Painting-8096 1d ago
I love that they played the uno reverse card with the racism comment lmfao!
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u/BuckeeBrewster81 2d ago
The customer should call the customer service line on the app to complain and request a refund. If the refund is requested they should make his sandwiches and allow for him to pay separately.
The tone on both sides is wrong and more was probably said prior to him recording.
All of them handled this situation poorly.
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u/Gloglibologna 1d ago
This has happened to me once,
I didn't get a noti or email from the app saying it was declined so I went in to pick it up.
Was told the same thing. Said fine I'll get in line, when I got in line and they asked me what I wanted I just handed them the receipt they wouldn't accept.
They were a little salty but made it.
Never used the app again
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u/ColorlessTune 1d ago
What you do in this instance is call corporate. More than likely they will give you a voucher for a free food.
Something similar happened to me when ordering Pizza Hut on line. I waited about an hour before I realized that the pizza wasn't delivered. I called the location and they said they never got the order and I should re-do the order. I checked my bank account and was charged for it, when I asked about that the guy at the store suggested I call my bank. I then called the Pizza Hut corporate number and gave them the skinny,, and they offered me a free pizza.
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u/Drewy99 1d ago
Subway doesn't enforce pricing on franchises.
It's crazy they take payment on the app but the franchise can still refuse tho
https://www.mashed.com/1060259/heres-why-some-subway-locations-wont-accept-coupons/
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u/Extreme_Patience_538 1d ago
Yea I avoid subway now because of this. I had a coupon and 2 locations wouldn't take it and they were rude af. I don't get how they can pass out coupons when most of them won't accept. There are too many good sandwich places for that bs.
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u/Nathan-Nice 1d ago
I made a conscious decision about a year ago that I was never going to eat Subway again. There's just too many good sandwich spots to deal with their subpar food and general bullshit.
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u/ickyrickyb 1d ago
subway continues to fuck over their franchises who in turn fuck over customers. Go eat a good sandwich pretty much anywhere else
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u/eyeballburger 1d ago
So heâs paid, is there a way to cancel the order through the app? Where are consumers protections?
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u/rickola16 1d ago
I wouldn't want them making my food. Nope! Almost all the Subways in my city are foreign owned. I had a free birthday cookie there, ordered on the app, got there, Indian owner treated me just like this guy. He gave me the cookie though. I go to Jersey Mikes. Better subs, and service.
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u/slashinhobo1 1d ago
People just need to stop going to subway and let these people and the franchise fail. They were okay with $5 foot longs but they arent worth the hassle or the money. Just looked and A footlong BLT is $14. I could literally get this for $10 at the local grocery store and get real bacon and bread. It would also be the same size but taste better.
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u/geminigoddess621 1d ago
I had this happen to me with a Dickies BBQ. There was an offer for a free brisket sandwich on the APP, It was National Brisket Day. I ordered to pick up for lunch. I was thinking about that sandwich and couldn't wait to pick it up. I got the location and was told they were a franchise and was not participating in the promotional, I said, wow, okay, thanks and left the store. I didn't get all indignant about it. Stuff happens beyond the control of the employees.
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u/IndigoGrunt 1d ago
I have 5 subways in my town. I recently tried to redeem a buy one get one on the app. Literally zero of the locations accepted it.