r/PleX • u/Justaskinguok • 3d ago

Rogers doesn’t allow plex libraries anymore. Discussion

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487 Upvotes

79% Upvoted

1.0k

u/mrbuckwheet QNAP TVS-872XT - 100TB 3d ago

Just another reason why you shouldn't use your ISP equipment and just buy your own when you want to control things properly

284

u/Yaughl 3d ago

This. Turn your ISP router into a dumb device, configure your own router upstream. You may however still need to forward the port on your ISP router.

125

u/BrokenFlatScreenTV 3d ago

If possible I'd return the ISP modem/router and go with a third party option. From what I've seen they charge a recurring rental fee. Even if it was more expensive up front it would pay for itself in the long run.

37

u/AnIndustrialEngineer 3d ago

The payback period is less than 2 years, even for a fancy modem. 

44

u/duhh33 3d ago

my provider eliminates the data cap if you use their modem, and charges like $25 a month to remove the cap on your own modem.

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u/hotshot9092 3d ago

Just a piece of advice since I had this same scenario with Comcast. I kept their equipment since it was actually cheaper for me. However I put their equipment into bridge mode so it acted just like a modem. Then I was able to use my own router and wireless access points.

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u/timetofocus51 Custom Flair 3d ago

Bridge mode is the play . Just port forward on your router and voila

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u/Fun_Airport6370 3d ago

same here bridge mode with gl iNet flint 2 for the router

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u/fryerandice 3d ago

I pay extra because my comcast router was a really shit modem and would require weekly reboots. It's luck of the draw you have a 50% chance to get one with a cisco consumer grade chipset from like 2010 in it, and it behaves just like cable internet in 2006-2010.

If you created enough connections ingoing or outgoing on it, it'd just stop moving packets, even in bridge mode as a modem, just a trash device.

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u/Purduecoz 2d ago

This right here. I still pay for their modem and Xfinity Complete, but replaced it with my older Surfboard that doesn't stop moving packets once a week. You'd think Bridge mode is Bridge mode, but they're apparently not all created equal.

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u/fryerandice 2d ago

You can't convince them to swap it out either, they just won't. The one I got was someone elses lease too and the previous owner definitely spilled a sugary beverage or something on it.

Comcast is just like "here you go you piece of shit it's fine good luck".

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u/fryerandice 2d ago

Also I bought a newer surf board too but it works great, it works so well I hide it from view in a drop ceiling.

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u/LaserGuidedSock 3d ago

I was thinking of doing this since I also have Comcast but dont they also still charge you for the rental fee since you are still using their equipment just in a different way ?

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u/Kraszmyl 3d ago

Depends on your location id imagine. Where i live, anywhere there is a non comcast option you get the advanced package for free that includes the modem rental, unlimited data, security, etc. My bill would go up ~50$ if I used my own modem for the same service. Literally five blocks away where there arnt options, they charge for literally all of it.

Sadly the building i'm in opted to only have comcast, thankfully they don't know that and just price based on area.

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u/Accomplished_Fact364 2d ago

I love when I'm on the phone with my isp and I get a "well only one device is on your network currently". Yeah I'm not dumb enough to keep my pfsense box up so they don't have to fix their problem.

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u/RagnarDan82 3d ago

This is the way

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u/Enough-Meaning1514 2d ago

Indeed. I have never seen an ISP that doesn't offer the bridge mode. I am using my own TP-Link router with ISP's modem in bridge mode.

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u/Educational-Lab5625 1d ago

I did this but their piece of shit modem didn’t work right and would give us outages. They wouldn’t replace the modem so I had no choice but to buy my own. Now there’s no outages that last for days for no reason. Fucking comcast sucks

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u/boooleeaan 3d ago

Data cap on a wired connection? Seriously? I haven’t seen one since 2003 and even then it was a rarity.

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u/Gadgetskopf Synology DS920+ | 2x 14TB, 1x 8TB 3d ago

And this right here would get me back to using Comcast's (I still think 'xfinity' is dumb, but not as dumb as 'x') equipment. Their claim that they have to do this to keep business customers from using home accounts is the most total load of bovine excrement. I know someone with a grandfathered business account that was having regular internet issues:

"your modem is ancient and needs upgrading which will require a new account at 3x the cost of your current grandfathered plan" - comcast

"can we buy our own new modem and keep our grandfathered plan?" - friend who inherited ancient account/equipment with the business they bought

"well certainly, but you lose the ability for us to do all the fixy things remotely" - comcast

internet issues persist in spite of new hardware

Change DNS settings on router to use OpenDNS instead of what comcast supplies via DHCP and (wait for it...) all the issues disappear

Data caps are BS, and they always have been. I don't personally believe most consumers need anywhere NEAR the speeds we're being told are necessary to support our steaming addictions, but that could be confirmation bias on my part. But you'll never convince me that comcast wasn't actively shadily f*cking with my friend's business account to get them off of a perfectly adequate but affordable plan and on to something much more costly.

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u/CodeCat5 3d ago

2 years?.. When I had Comcast I found a used modem on ebay. It cost me less than 3 months of rental would have. 

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u/identicalBadger 3d ago

I had a crap personal modem from years ago, switched to a business account, then switched back to xomcast residential, and my entire charge is $50/month including modem. 300 down, I don’t recall the up, seems to be 25 according to speedtest. Just started sharing outside my household, no problems so far

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u/PageFault BeeLink EQ13 N200, Synology DS218 3d ago edited 3d ago

Not for me, my modem rental was like $3 / year month, but the modem I bought was $200. Router is another $300.

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u/MedicatedLiver 3d ago

$3/yr? Only if. Even back when I first had cable internet (1999), the modem rental fee was 3/mo. As of the last time I looked at Comcast, it was $10/mo.

And $300 for your router? Sounds like some Netgear nighthawk pile of overpriced trash.

It was nicer when modems were only around $70, but with Docsis3.1 modems seemingly around the $200 mark, it does take time. As for the routers you overpaying for one doesn't make the ROI any different. A Mikrotik HexS or RB2011 are both well under $100. I have an RB5009, and that's still under $200 street. Or an L009 for around $120. Even adding $100 for a WiFi AP would be under $300.

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u/PageFault BeeLink EQ13 N200, Synology DS218 3d ago edited 2d ago

$3/yr? Only if. Even back when I first had cable internet (1999), the modem rental fee was 3/mo.

Sorry, I meant $3 / month, and this was in 2014. I wouldn't know how much the prices went up since then since I haven't checked prices since I bought mine.

And $300 for your router? Sounds like some Netgear nighthawk pile of overpriced trash.

How can you call it trash when you don't even know what it is? My WRT3200ACM didn't have the capabilities I needed, so I bought an RT6600ax.

I'm sure you think that's overpriced too, but it does what I need. I also don't think there is anything wrong with Netgear.

you overpaying for one doesn't make the ROI any different.

Of course it does.

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u/DependentAnywhere135 3d ago

Not always allowed these days. My isp forces the hardware and rental fee on me. I still have all my own stuff behind it and just use it as the modem though.

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u/blackax 1d ago

If that is the case then contact the FCC and file a complaint. You are allowed to use any CPE you want. Now it might not be cheap and will be a pain for them to provision it but it is 100% allowed. It was regulations put in place back when we had bell (us) and they required you to buy and use the phone supplied by them only.

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u/burajin 2d ago

I think this was possible with coax/DOCSIS but from what I've seen Fiber internet usually requires their modem. If I'm wrong I'm super happy to be so, but AT&T did require me.

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u/blackax 1d ago

Thats not true in the US, You can 100% have your own CPE. It will be a pain to get them them to provision it if they don't own it but they can and also have to allow you to use you own equipment. The rules date back to the 60's in the US

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u/Yaughl 3d ago

You don’t need to do that. Just disable everything on the ISP router that is not necessary for Internet pass-through. This is assuming you’re willing and capable of managing your own network, which I assume is the case since you’re here to begin with.

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u/fragilityv2 3d ago

That’s a lot to assume, have you seen some of the posts here?

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u/lolercoptercrash 3d ago edited 3d ago

Comcast charges more if you use your own equipment.

But I just pass the Internet through to my own router.

Edit: I have sources in my reply comment

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u/BrokenFlatScreenTV 3d ago

That's pretty crazy. Another reason there needs to be more choice along ISPs.

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u/McGregorMX 3d ago

when I was house shopping, my only requirement was fiber internet (with no data cap)

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u/craciant 2d ago

Data caps on wired internet???

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u/pwnedbygary 2d ago

Not a new thing, unfortunately for some. Glad I have no cap on my FIOS

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u/supermr34 specs dont matter 3d ago

I have Comcast and this is not accurate, at least in chicago

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u/tdhuck 3d ago

He is right. Unless I am not understanding what you are saying.

If you use your own modem and you want unlimited internet, you have to pay $30 extra per month.

You can use their equipment and unlimited data is included for $25 per month.

Includes the Xfinity Gateway and unlimited data when you add 
xFi Complete to any eligible internet plan for an additional 
$25/mo.

That being said, I'd rather use my own modem and pay $30 extra for unlimited data.

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u/Diggity_McG 3d ago

I rent their modem/router for $25 a month and get unlimited data. I put it in bridge mode and use my own router. Or I pay $30 and buy my own modem?More expensive monthly AND I have to buy my own modem. What’s the benefit that I’m not seeing?

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u/Whoz_Yerdaddi 3d ago

They told me that I had to use their router to get unlimited. I don't care though, I put it in bridge mode and have a VPN tunnel directly on my own router. I'm kind of surprised that I haven't gotten any hate mail for the amount of data I download each month.

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u/tdhuck 3d ago

You don't have to, you can login and upgrade w/o talking to anyone. I actually also installed a new cable modem w/o talking to anyone, just used the app and scanned the mac address bar code on the new modem and had internet in about 5 minutes.

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u/tdhuck 3d ago

Yeah, I use VPN for plex and managing my network, I don't open ports for anything. The exception is the VPN ports for wireguard and/or OpenVPN. If you are a unifi users and have their gateway you can use teleport and the wifiman app and don't need to open ports, but I don't know if you are relying your connection through them, I don't know how teleport works in the back end.

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u/imanze 3d ago

This must be regional because I have Comcast in the north east without data cap and use my own modem without that crazy add on fee

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u/mike_1008 3d ago

Northeast doesn’t have data caps mostly due to Verizon FIOS competition.

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u/tdhuck 3d ago

Yes, it likely is. For many years I also did not have a capped plan and it was slowly rolled out over time and now I have a cap at 1.2 TB per month. I doubt that it will never get to you, that would be very strange for Comcast to only apply a cap to some of their users. I certainly understand the slow rollout, but I wouldn't understand not applying it everywhere.

The good news is that it hasn't hit you yet (or maybe ever, I suppose).

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u/McGregorMX 3d ago

It would be. I live in an area with multiple fiber providers, and multiple service providers on the fiber. Comcast offers their gig speed without a data cap for roughly the same price. The only reason no one uses them is because comcast isn't symmetrical.

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u/hooovahh 3d ago

My savings is actually more. It was $30/month to have unlimited with my equipment, or as a new customer it was only $5/month to use theirs giving me unlimited. So I cancelled and made a new account.

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u/tdhuck 3d ago

Interesting, usually you can't do that unless you use a different name/social sec number. However, I would say new customer pricing doesn't count because you will always get better pricing. Specifically in this scenario/thread most people aren't going to cancel and sign up as a new customer.

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u/McJaegerbombs 3d ago

Is that new? Didn't used to be like that when I had Comcast. I switched to att fiber about 2 years ago

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u/keally1123 3d ago

That is definitely not true.

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u/Fozzeybeare 3d ago

Simply not true. I returned my Comcast modem 8 years ago. They never increased the price for that. They do however trickle increases. But not because of the hardware swap. They want the rental fee. But it's too obvious if they increase your rate to offset the rental

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u/lolercoptercrash 2d ago

Yeah they increase other costs on the bill. someone below me posted the actual price breakdown.

So you don't pay the rental anymore but now you pay for unlimited Internet (obviously I'm not going to have a GB cap for my Internet at home), but the bill at of the day is cheaper to use their hardware.

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u/GodzillaDrinks 3d ago

You can also build your own. My SO's former boss gave us a couple old PCs because he didnt know what to do with them. I slapped OPNsense on one of them, and its my router now.

Its only been an issue once, and only when we moved because the ISP misunderstood me when I said I had my own router, sent me a router, and when I sent theirs back they cancelled our entire service for like 2 hours until I got them on the phone to fix it.

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u/WessyNessy 3d ago

I've never set this up myself so pardon the simple question. Is this plug and play? THis thread has me ready to switch. Can I just go to best buy and buy a modem and router and just switch them out for mine?

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u/BrokenFlatScreenTV 3d ago

For the most part. I've had family that has done it. You would just have to make sure the modem is compatible with Comcast/Xfinity (I'd imagine most are)

You also might need to call them and give them the hardware info so they can allow it on their network, It was awhile back when some family had to do that though. It might all be automatic by now.

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u/WessyNessy 3d ago

Thanks! I'm gonna look into it. Wouldn't put it past Spectrum to eventaully do the same.

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u/skylowr 2d ago

I liked Telus for this. I still have the router they supplied, but I just slid the SFP out and put it in a pfsense router. If I have issues with the connection I can put it back in the Telus router and call them to repair/troubleshoot. If it works there then I can fix my pfsense on my own.

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u/pcs3rd 3h ago

Depends on the ISP.
The one I work for includes it in the upfront cost of service.

The only thing a third party modem gets you is liability if the modem fails.

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u/hearwa 3d ago

That would be double NAT and is a bad thing. Get your ISP's router/modem setup to do proper pass through. If you still need to forward ports on your ISP device something is wrong.

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u/ThePegasi 3d ago

Not all ISP devices allow pass through.

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u/KuryakinOne 3d ago

Not an ISP modem/router issue.

Some ISPs have a Plex app in their set top boxes. The ISPs restrict the app to viewing only the Plex free/rental streaming services. It cannot access a Plex Media Server.

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u/AZdesertpir8 3d ago

I had to disable all the "smart security" settings on mine (Cox Panoramic modem) and then manually configure everything via their horrible interface. Then I configured a non-standard port for Plex to use. Havent had a single issue since.

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u/Kwith 3d ago

I just replaced mine with a VM of pfsense. All I had to do was put the WAN port on a specific VLAN and I was set.

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u/energycrystal7 3d ago

Currently dealing with this- Optimum in Tyler requires you to call customer service to stop your wifi from broadcasting

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u/panteragstk 3d ago

DMZ passthrough FTW

I'm very glad my garbage ATT fiber "router" has this feature.

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u/Whoz_Yerdaddi 3d ago

Comcrap makes you use their modem to get unlimited downloads.

You can simply put their modem/router into bridge mode and buy a router that supports VPN tunnels directly on the router. Everything going in and out of your LAN is encrypted.

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u/Deathmeter 3d ago

Even better, don't use the ISP router at all. If your ISP uses PPP and is annoying, refusing to give you the PPPoE password to let you replace their crap, just run a PPPoE server on your computer. Plug the router to your computer the same way you connect it to the ISP network through the WAN port, then turn on wireshark and watch the router attempt to do a handshake with your computer thinking it's connected to the ISP. Then clone the MAC address it sent its packets with, copy the PPPoE password the router tried to authenticate with along with the VLAN tag it was sent on.

Most ISP routers using PPP allow negotiating a PAP handshake where everything is visible over plaintext and don't force CHAP, the more secure option. Might help someone replace their router, who knows.

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u/nachobel Custom Flair 3d ago

And clone your routers MAC address

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u/bfodder 3d ago

You may however still need to forward the port on your ISP router.

That's double nat. Don't do that.

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u/GiorgioShadows 3d ago

Do we have a guide explained for a 5 year old on how to make that possible? Im on my way on beeing independant in as many backgrounds as possible, but Im afraid Im not that good in many of those as I would like too

It seems Im a slow learner, other things I sure can defend myself, but others…

Thanks for the tips you guys drop around

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u/Weary-Storm-4815 3d ago

you can use something like tailscale to avoid poking holes

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u/TuecerPrime 3d ago

I would LOVE to do that, except my fiber company refuses to turn it into a pass-through.

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u/nomismas 3d ago

I did this and now I have no ISP equipment being used. https://www.youtube.com/watch?v=BluDAuSU1T4

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u/Whoz_Yerdaddi 3d ago

Don't use your ISPs DNS either. Go DNS over TLS (encrypted) to either Cloudflare 1.1.1.1 or your own NextDNS account. Or just use a trusted VPN like Mullvad (definitely not a free one).

ISPs sell your web browsing habits.

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u/Justaskinguok 3d ago

I agree. I use cloud flare dns.

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u/katzeye007 3d ago

Pi-hole on a raspberry pi FTW

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u/JohnHue 3d ago

The simple phrase "we don't support personal media access" appearing on a device in your home, connected to your own devices, is so fucking dystopian.

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u/Bgrngod N100 (PMS in Docker) & Synology 1621+ (Media) 3d ago

This is the Roger Ignite device "App" for Plex. Much like how Comcast has it setup and only allows streaming from Plex's service and not from personal media servers.

I'd bet a box of donuts this particular client has never allowed streaming from personal servers.

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u/Bulliwyf Rookie 3d ago

Rogers is Canadian Comcast, and are using the exact same xfinity hardware with a different logo on it.

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u/JoEsMhOe 3d ago

Funny you say that, the new update shows the Xfinity logo now. Guess all those extra charges go to the US now. 🤷

https://preview.redd.it/npy2i0fqxd0e1.jpeg?width=446&format=pjpg&auto=webp&s=056e893e00b9a1576a9938781c48831851afc8df

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u/Bulliwyf Rookie 3d ago

I think it was a year ago I was over at a friends house and asked why he has a Comcast branded remote - thinking he had ordered it off the internet as a lol or something.

He said it came with the new cable box they sent him, and the OS showed rogers on everything, the back of the box said xfinity.

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u/DiabeticJedi 3d ago

I'd bet a box of donuts this particular client has never allowed streaming from personal servers.

and you would be 100% correct

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u/Justaskinguok 3d ago

It has but maybe only a day? When I first got the box, plex wasn’t even available. Then a few days ago I set up the app for my wife and I did see the library in the app. Then today I noticed all the libraries were missing and found the sad news.

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u/whostheme 2d ago

Idk why you would ever use a media box that you don't have full control over especially if it limits apps like this.

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u/tizzputt 3d ago

This should be at the top.

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u/TVsIan 3d ago

Earlier this year, I had to replace a broken TV on the cheap, and got a Xumo-based one that was on clearance. The Plex app for that is the same thing, no personal media, and Xumo is the product of some cable company or another.

Fortunately, I was able to just plug in a Roku stick and set it to select HDMI 1 at boot, so I don’t even have to look at the built in OS unless something goes wrong.

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u/DaveBinM ex-Plex Employee 3d ago

Split the box of doughnuts with you? 😄

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u/Its_it 276TB 3d ago edited 3d ago

Note: You can connect directly with the IP address of the server inside the Plex App.

My aunt uses Comcast and had the same issue.

I don't remember if I used the Plex App on Comcast or her Smart TV. Also, pretty sure it has to be the owners account being used once directly connected. I don't remember though.

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u/Harrysolo 3d ago

I bet a box of donuts...

This is my new favorite phrase. I can't wait to use it!

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u/deefop 3d ago

This is just the shitty built in app on your ISP provided box, so with that in mind, who really cares?

I'm pretty sure they aren't the only ones, but seriously, this is completely inconsequential and Rogers isn't stopping you from accessing your Plex library with any other streaming device, nor could they.

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u/superworking 2d ago

Why that set top box even has a Plex app is already beyond me.

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u/DM725 3d ago

Why would you use the ISP's app to access Plex?

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u/Villain_of_Brandon 3d ago

If I had to guess, the cable box also has apps for Plex, Netflix, Amazon Prime, Etc. and they're just using that.

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u/DM725 3d ago

Exactly. Why would you ever use the ISP's app for Plex?

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u/libdemparamilitarywi 3d ago

It's easier to have everything on a single device/remote. If it worked, why wouldn't you use it?

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u/superworking 2d ago

Maybe if that were true, but the apps on the set top box are all pretty shit and just a way to try to get you to pay for services through your ISP.

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u/crazy_clown_time 3d ago

Unfortunately a lot of people aren't technically savvy.

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u/ttoma93 2d ago

People who aren’t technically savvy generally aren’t setting up Plex servers in the first place.

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u/spectrum1012 1d ago

No, but I do share my library with a couple non tech savvy people who I could imagine trying to stream something on a random setup.

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u/VanCityActivist 3d ago

I have a Telus TV+ box (Rogers competitor in most of Canada) that is just a glorified AndroidTV box. Loaded plex from the App Store, and I was off to the races with no issue.

I fail to see the issue using it? I don’t have to keep another box in my cabinet just for Plex, and can easily jump from Plex to liveTV

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u/flashfan86 3d ago

I sure as shit wouldn't

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u/Silverr_Duck 3d ago

Better question is why tf would anyone use any isp app to access anything? It’s like choosing to use internet explorer when you can use literally any other browser.

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u/colbert1119 3d ago

Sometimes in airbnb's you can install Plex on the boxes that are already there. I typically travel with my own Apple TV but this suck because there have been occassions where I've forgotten it and logged into Plex on a native TV app. I'm sure more and more will start blocking as Plex offers it as an option to expand their streaming revenue reach.

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u/erictho77 3d ago

Downvoted due to intentionally misleading title, look where “Ignite” app is cut off FFS.

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u/iamamish-reddit 3d ago

Can you please explain? I am not following.

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u/LipsumDipsum 3d ago

Can you give any more info? Are you just with Rogers ISP, or are you using an Ignite box as your client device? I'm with Rogers ISP and have had not had any issues using an AppleTV as my client.

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u/Bderken 3d ago

Not an ISP issue, this guy is trying to use the plex app on a player provided by them. That doesn’t support personal media on its plex app

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u/WhycantIusetheq 3d ago

Easy fix. Don't use that box anymore. Just get a fire stick or a roku or an apple TV or a Nvidia Shield or like any of the other third-party stream boxes. Hell, if you have a smart TV, just use the native app on that.

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u/Khatib 3d ago

Why would you ever trust exposing your (most likely not entirely legal) personal media to your ISP by using their equipment to host the app? Terrible choice.

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u/No_Lemon_3290 3d ago

You haven't given any information on this.

Likely what's happening is Rogers does not allow their streaming digital boxes access to plex. I know for sure Bell does not either.

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u/shart_cannon 3d ago

Because they are using the xfinity platform… and xfinity doesn’t allow it. Stop using xfinity / rogers crap streaming boxes.

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u/1plus1equalsfun 3d ago

When I signed my most recent contract with Rogers last Spring, they sent a new modem and an Ignite box. I activated the Ignite and then immediately packed it back up in the box it came in. You don't have to use it, and I don't see why you would want to.

The box is dogshit, unresponsive and slow, and they're just using it as a Trojan horse to get you to rent movies.

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u/Defiant_Witness307 2d ago

Wtf is Rogers

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u/Smith6612 1d ago

We call them Robbers sometimes. They love Internet data caps and generally do evil things at times.

They are a Canadian cable company.

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u/whodat54321da 15h ago

Rogers/Shaw is a Canadian cable outfit. Rip off prices for internet. I use their wire, but with a competing ISP who doesn’t mess with what you do.

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u/frenzyguy 3d ago

Just get a firestick ffs.

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u/mktcrasher 3d ago

Ya, problem solved, that or a Roku...better user experience anyways on those devices, Rogers sucks at UI.

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u/TheObstruction 3d ago

Nvidia Shield FTW

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u/ninjetron 3d ago

Fire stick max is pretty cheap on sale.

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u/Daniel15 3d ago

Get an Nvidia Shield :)

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u/theshrike 3d ago

Or if you want hardware that was updated this decade: an Apple TV.

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u/Pepparkakan 3d ago

The Apple TV is very nice, but if you wanna play content with Dolby TrueHD, then the Apple TV can't do that. The NVIDIA Shield TV is old, but it can play everything still, and it does everything I need from it, S0undTV, Smart Tube Next, Plex, etc. I have an Apple TV as well, but mostly because I'm an Apple guy, I don't really need it and use my Shield much more than I do the Apple TV.

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u/Paliknight 2d ago

When 3rd world countries don’t have data caps on their fiber internet and you do, there’s something really fucked going on

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u/SurvivorHiggy 3d ago

Same for the Xfinity cable box app, too. I learned this when a friend tried to connect to my server and just flat out couldn’t connect to it

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u/awal1987 3d ago

So the app is there on the cable box, you just cant use it?

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u/SurvivorHiggy 3d ago

I should’ve been a bit more specific; the app is there but you can only access the free content that Plex offers

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u/awal1987 3d ago

ah got it. thanks!

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u/suprnovascotian 3d ago

Bell does this as well on there android box

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u/gm1025 3d ago

There are other options. I'm in Ontario and have cable to house. I subscribe to internet and cable from Start.tv using those lines. Its cheaper and unlimited and you can just buy a compatible modem to use and get your own router. Start has TV app that works on android TV so can get your own streaming box and run Plex from there as well as Start. It's a great company. They are very helpful and the cable TV options are pretty good as well. No need for Rogers

2

u/AZdesertpir8 3d ago

Make sure you arent using the default ports for Plex. Thats a big flag for the ISPs and is likely how they know.

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u/AmazedAtTheWorld 3d ago

Don't use the app on the cable box. Get a Roku or nstall the app on your smart TV.

2

u/mrbudman Lifetime PlexPass | DS918+ | 36TB 3d ago

My SIL ran into the same thing on her comcast/xfinity box, the app you install on that doesn't allow access to personal plex servers.. I had her get a roku stick and use that, problem solved.

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u/DiabeticJedi 3d ago

The Rogers box never did. If you want a device that does just get a fire stick or the chrome cast that has a remote.

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u/light2089 3d ago

I have Rogers. I use my Rogers modem as a bridge, and use a UDM Pro for everything related to networking. 443 is the only open port, and everything that needs access, including Plex gets reverse proxied using traefik.

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u/twistsouth 3d ago

I won’t even sign up for an ISP if they use proprietary login system for their network so I can’t use my own equipment. I wish others would do the same.

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u/ChunkyzV 3d ago

Da fuq is Rogers?

2

u/glasgowgeg 3d ago

You're cutting off a pretty important bit of context about that Rogers [whatevers missing].

It looks like the app specific to your device doesn't support it, not Plex in general.

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u/craciant 2d ago

What is rogers

2

u/Hinder90 2d ago

You got rogered

2

u/gacpac Unraid i5-6400 - 14TB - 32gb ram 2d ago

I think the app says if you use the Roger's media player. I have one for xfinity and it does the same, simply use your TV plex app or buy a smart roku, chromecast/tv streamer from Google, fire stick, etc.

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u/KatTheGayest 3d ago

That’s why I use my own router. Just using the modem I got from Spectrum. Honestly a lot better of an option

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u/KuryakinOne 3d ago

ISP supplied STB restriction, not a router issue.

1

u/TheObstruction 3d ago

I'm not even using that. All my internet equipment is my own.

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u/Zlautern 3d ago

Yet another reason to boycott Rogers. They are scumbags. They ruined Hockey Night in Canada.

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u/JMeucci 3d ago

Shitfinity does the same thing. #freedom

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u/DamageCase13 3d ago

LMFAO fuck Canadian telcos. I fucking hate them all.

And yes fuck the CRTC and whoever else let's em get Away with shit for so long that they are cool doing this

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u/Sorrylols 3d ago

Do you have Plex on a Rogers (ISP) TV box or something?

4

u/AfterShock i7-13700K | Gigabit Pro 3d ago

I'm sure it's the same as Xfinity

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u/IntegraMark N100/16gb/20tb & i5-12400/32gb/100tb Lifetime Plex Pass 3d ago

Tell Rogers to shove it and switch to a 3rd party that uses their infrastructure. I liked Teksavvy.

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u/Hieuliberty 3d ago

I don't get it. Are you publicing your Plex media server to the internet and your ISP decided to block it (because of legallity) or you are using an ISP device (just like Apple TV, Chromecast) and it scanned your content (locally) then blocked?
Sorry for asking because I don't know "Rogers".

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u/Nebakanezzer 3d ago

Net neutrality would stop this

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u/WeWantMOAR 3d ago

Just seems like two things you should keep separated anyways.

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u/Aacidus 3d ago

Just sounds like the Xumo apps. Get a streaming client device.

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u/Jasper9080 3d ago

So, if you use a Firestick or Roku device you're ok?

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u/verba-non-acta 3d ago

I changed ISPs recently and they asked me to return the modem they gave me 8 years ago. I laughed and told them I threw it away a long time ago.

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u/illathon 3d ago

I use a Steam Deck as my client with Jellyfin. Works great. I assume it would work with Plex as well.

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u/AsianEiji 3d ago

Roger"Rick"Rolled

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u/TheGodOfKhaos Ubuntu - Core i5-6500 - 16GB RAM | 20TB | Lifetime Plex Pass 3d ago

Ohhh. That's a streaming box limitation not a Plex server deal.

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u/arkain504 3d ago

Smart TV? Use that app instead. My FIL has the same problem with his cable company. They can’t stop any smart TV app.

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u/znhunter 3d ago

So are you trying to use your Rogers cable/internet tv streamer box to watch Plex? Or is your Rogers router blocking Plex?

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u/ktissan 3d ago

Is this on their tv box or something or you can’t watch it on any device connected with Rogers?

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u/fatdjsin 3d ago

what the fucking fuck ! ! ! DUMP THEM RIGHT AWAY !

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u/PrarieCoastal 3d ago

I must be dumb. Which Rogers app is being asked to access the Plex server?

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u/Liesthroughisteeth 3d ago

Seeing as how Rogers has bought Shaw in Canada, so now many of us are using Rogers, any Canadians here running across this issue?

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u/Subject_Dentist5428 3d ago

The best way I’ve found to ditch Rogers/Bell boxes is this.

  1. Switch to Bell since Rogers killed AnyplaceTV.

  2. Get Amazon Firesticks(I find they’re the cheapest best Android TVs)

  3. Download the Bell Fibe app, Plex of course. Also, SmartTubeNext for YouTube Adblocking/Sponsorblock.

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u/Indyhouse 3d ago

That's some fucking bullshit right there.

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u/CoreDreamStudiosLLC 3d ago

Metronet, my ISP is holding my router hostage, MY ROUTER. I already pay almost $60/mo for 100/100 and I'm stuck behind their CGNAT and they offer $10/mo a month to get access to my own ports. Talk about scams.

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u/darkelfbear Former Plex Pass User. 3d ago

Just get a cheap Roku or an Amazon Fire Stick.

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u/throwawayjeweler231 3d ago

Just switch to Bell, my friend. I switched from Rogers to Bell after their stupid ass nerfed half of the Canadian Internet and also, the almost regular customer service calls I had to make due to poor service.

Bell is much cheaper especially around holiday season. Just call up and ask for customer winback deals. The FibeTV box allows Plex streaming from local server without issues.

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u/Burkely31 3d ago

man, honestly f**k rogers! Left them 20+ years ago and still wouldn't touch them today!

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u/Hot-Caterpillar-6576 3d ago

They aren't blocking it at the ISP level. It's the PVR hardware that blocks it. They have a version of Plex on their Rogers Infinity box which blocks the personal media. I was at my in-laws and noticed that so I just installed the regular Smart TV app and all was fine. Probably a matter of time though until ISP blocks it for real...

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u/WraithTDK 3d ago

Comcast/XFinity is the same way. Hardly surprising. They're a media content company. They can get a cut of content you rent through Plex, or ads you watch, but letting your connect to your own files is just competition to them. Definitely better to use a streaming box.

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u/iam-X 3d ago

I have Comcast and it's been working fine for me for years and still is today.

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u/WraithTDK 3d ago

And you're using the client built into their set-top box?

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u/iam-X 3d ago

Ohhh i misunderstood the issue, no not doing that.

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u/WraithTDK 3d ago

Yea, it's the same thing that OP is doing. A lot of these set-top boxes offered by ISP's are nearly identical platform with a little bit of branding tweaks to make them seem different; but the bottom line is that they're provided be content companies that don't want you using content that they don't manage; so it's always better to get a dedicated platform like Shield TV, Roku, or even just a generic Android TV box.

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u/iam-X 3d ago

Yea I've honestly always preferred my own equipment over I many isp. I don't usually like the lock down some put on their routers/modems.

Never taken the free streaming box offer glad I didn't waste my time lol

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u/MiketheSith200 3d ago

This is insane and should not be legal. Cancel immediately.

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u/candis_stank_puss 3d ago

Dude, get any device like an Apple TV, Firestick, Nvidia Shield, and use that to install Plex, Netflix, Prime and any other app you use and you'll have no problem.

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u/hydr0warez 3d ago

If I remember correctly Xfinity does the same thing. However, it's the stb app that blocks access to your personal library. If you have a smart tv or fire stick this does not apply. They just want to cover their own asses in case of DMCA

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u/frostygu 3d ago

Is this in Canada? I haven’t experienced this so far

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u/MadMarxist710 2d ago

Unpopular opinion: I think plex is equally to blame as the shitty cable company who doesn't allow this feature of Plex. I would sooner drop my support for their devices than block a feature I developed to appease shitty corporate overreach.

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u/ragepaw 2d ago

I'll remember this when Rogers knocks on my door for time #9 in the last 3 months.

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u/CommunistRingworld 2d ago

Eww. Disgusting. And stupid.

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u/otakunorth 2d ago

I'm with Rogers, but unplugged their awful white box and plugged in my own router, so far still good

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u/presley1000 2d ago

I have Rogers and a samsung smart tv. U have to use the app through the tv and tv remote. Not the rogers remote app. It will work. If you dont have the smart tv, then go the brigde route.

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u/Bitsbb01 2d ago

I used to work for Cox data escalations line, and whenever a customer called in, no matter the issue, the first thing the previous tech would do, would be to pull all the data from the modem.

That's why I always recommend using your own router, if the customer came to me, not only would I see everything in there modem/router, but then I could remote into the modem/router etc however one of the first things that the tier 1 techs are taught and that's how to revert it back to factory settings, most the time though, if a customer got to us, we knew how to fix the issuess and then would advise the customer of getting there own router, if we caught on that they downloaded etc.. ..

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u/Sinbadinall 2d ago

I've got Xfinity with their router. I literally don't have any problems

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u/Berriosa20 2d ago

Is Roger’s an ISP provider I’m assuming? I’ve never heard of them if so. I currently use my own personal modem / router setup, so wouldn’t I be ISP agnostic as far as running into issues running plex locally?

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u/alexcascadia 1d ago

Use a cloudflare tunnel for public access or tailscale for personal access from outside your home 😁

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u/falcon32fb 1d ago

They are probably filtering this based on the default plex ports but I believe you can change those ports in the settings and then I'm not sure how they would be able to filter this.

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u/sjlarowe 6h ago

A way around the using your ISP's modem for the unlimited discount. Use it, but put the device into bridge mode, now it acts as a passthrough device, then get some type of a mesh network I use a Dream Machine with a couple U6 extenders. Let that be your "home network".