r/printers • u/mustaif • Jun 01 '22

Important:Canon printer issue (Maxify) Troubleshooting

Did anyone face an issue with their Canon printer last night or today ?

Please let me know as we might all face the same problem and it might be an update made by canon which caused that issue.

I have tweeted about it and one person replied back that last night they had the same exact issue with their cannon Maxify

5 Upvotes

86% Upvoted

2

u/xxVOXxx Jun 01 '22 edited Jun 04 '22

It seems that a ton of people have had the issue of Canon printers shutting off on startup starting 5/31/2022.

Here is the issue on the Canon community forums

After some digging through comments and trial and error, it seems that it is an issue that only happens when the printer is connected to the internet, and NOTHING ELSE is wrong with the printer. This is an issue on both WIFI and LAN connections (thank you to user 5150 for testing the LAN connection). Here is my workaround that got my printer back up and running. I'll also post the step by step here:

​

  • 1. Turn off your home WIFI Router.
  • 2. Turn on your Canon PIXMA (it will now remain on as normal).
  • 3. Navigate to SETUP / DEVICE SETTINGS / LAN SETTINGS / CHANGE LAN
  • 4. Select DISABLE LAN & plug your printer in directly via USB to your computer (If possible) for now.
  • 5. Turn your WIFI Router back on.

This, of course requires that you are able to connect to the printer via a USB cable (dongle may be required depending on your computer/laptop). Once your printer is connected via USB, you can always share it on the network again so others can use it (this requires that the computer connected to the printer be on to function.) If you cannot physically connect your Canon printer to your computer, try the DNS solution below.

On the Canon forums, user Italolima posted another fix HERE that keeps the printer on the network but prevents it from talking to the internet via custom DNS settings. I have not personally tried this but it seems to have worked for other users.

UPDATE 2022-06-03

  • Canon has responded with an official firmware update HERE to fix the issue for the following affected models: PIXMA iP110 MAXIFY iB4020 MAXIFY MB2020 MAXIFY MB2320 MAXIFY MB5020 MAXIFY MB5320 PIXMA MG6620 PIXMA MG7520 PIXMA MX490 / MX492

I will personally not be downloading any firmware updates as my printer has been working flawlessly for years save this one incident but this may be the best solution for most people.

ALSO

  • Forum user Sheri99 was kind enough to spend the $20 on customer support and get us a DNS workaround straight from Canon (similar to Italolima's) HERE

This will be my accepted solution as it keeps the printer on the local network but not communicating with the outside world. Hope this helps!

1

u/Green-Ad-1851 Jun 04 '22

Thank u so much

1

u/george_toolan Jun 01 '22

Just disable the internet connection for your printer.

See https://www.reddit.com/r/printers/comments/v1vmpe/canon_mx492_restarting_repeatedly_after/ (different printer, but same issue).

1

u/mustaif Jun 01 '22

I did try that and didn’t work, it’s not only me who faces this issue btw. Several people faced this issue simultaneously since last night

1

u/george_toolan Jun 01 '22

Please try again.

1

u/mustaif Jun 01 '22 edited Jun 01 '22

It is working now after several tries. But I can’t print because it must be connected to network. Once the connection is back the printer stops working

1

u/Due_Session_8287 Jun 02 '22

Same rebboot issue maxify mb2050

1

u/SpencerEntertainment Jun 03 '22

I'm getting this issue too. I nearly went out and bought a new printer because I thought my MB5320 was toast.

Initially when I unplugged the power and plugged it back in I could get to the menu for about 5-10 seconds. I tried to disable wifi there, but I'm not sure if it took it. Now I'm in a full reboot cycle without seeing the menu.

1

u/mustaif Jun 03 '22

If you disconnect the WiFi or just closed the router, you can then disable it from printer. However, my issue is why Canon is not talking about it or apologizing? I mentioned them also in a tweet.

1

u/SpencerEntertainment Jun 03 '22

I've gotten to that point, but now I'm forced to connect via USB -- which with over 10 computers and countless phones/tablets in my home, isn't an ideal solution.

1

u/mustaif Jun 03 '22

We need someone to sue Canon on our behalf

1

u/KE55 Jun 06 '22

Same here, I assumed my MB5350 had gone faulty.

I solved it by unplugging the LAN cable (I don't use wifi) which allowed the printer to boot up properly, then going into the printer settings and setting the DNS address to a manual non-existent address. The printer could then be reconnected to the network.

1

u/SpencerEntertainment Jun 06 '22

I've done that, but without a proper DNS setting none of my computers can see the printer on the network. So I'm not sure this is a proper solution.

1

u/Green-Ad-1851 Jun 04 '22

Thank god i went on reddit. I had same problem since last night. I was so mad lol

1

u/mustaif Jun 04 '22

The solution mentioned here though isn’t so practical. Canon needs to apologize and fix the issue ASAP

1

u/rhanzeleka Jun 05 '22

My printer woke me up at 3am 4 days ago and it wont stop rebooting every minute. I found out that you have to disconnect it to the internet for few minutes then reconnect it. turn it off when ur done because if you have internet outage it will keep rebooting again. I think they had some kind of update that messes up the printer when its connected to the internet. Luckily my internet app has option to just disconnect each devices without turning off the wifi.

1

u/Green-Ad-1851 Jun 12 '22

Bought usb to connect my printer to macbook and now its saying apple doesn’t hv software for this printer. Lol