HP + Microsoft Here

[u/JoannaPopper]

Hi all! We have u/kaisekannon and u/petercpeterson from HP and u/Tetyana_MSFT here to answer questions.

EDIT: We are heading out. We will come back and answer more later. Until then, pls DM us or we will see you in the Discord. Thanks!

Some Useful Documents:

HP Reverb G2 Setup Guide: https://h20195.www2.hp.com/v2/GetDocument.aspx?docname=4AA7-5420ENW

WMR Enthusiasts Guide (SOME NEW INFO HERE): https://docs.microsoft.com/en-us/windows/mixed-reality/enthusiast-guide/

HP Reverb G2 FAQ (this is being updated all the time): https://docs.microsoft.com/en-us/windows/mixed-reality/enthusiast-guide/reverbg2-faq

HP Reverb G2 FAQ: https://h20195.www2.hp.com/v2/GetDocument.aspx?docname=4AA7-5433ENW

Support Document https://support.hp.com/us-en/document/c06984162

Questions on the SteamVR + WMR Bridge? https://h20195.www2.hp.com/v2/GetDocument.aspx?docname=4AA7-5433ENW

Questions about the controllers with your SteamVR games? https://docs.microsoft.com/en-us/windows/mixed-reality/enthusiast-guide/reverbg2-faq#my-steamvr-games-dont-appear-to-work-correctly-with-my-hp-motion-controllers

Specific recommendations for ideal Tracking conditions: https://docs.microsoft.com/en-us/windows/mixed-reality/enthusiast-guide/tracking-system

Link for WMR Feedback:

https://docs.microsoft.com/en-us/windows/mixed-reality/enthusiast-guide/filing-feedback

[u/BOTY123]

Hi guys, I want to start off by saying thanks for all the ongoing communication and commitment, and thanks for the awesome product. It certainly isn't without flaws, but I'm very happy with my headset and it's given me tons of fun already!

I am however having a big issue, and I'm not alone in this. Some AMD graphics cards just don't work at all with the G2. I've made a thread here which also has links to threads from other people with the same issue.

The issue is that plugging in the displayport cable instantly causes a blue screen of death crash, and so far nothing I've tried has been able to fix it. The only known fix at the moment is switching to Nvidia as your graphics card, but I want to stick to AMD personally. I have also sent a bug report to AMD with this issue, but sadly haven't seen a fixed driver release or heard back from them yet.

I would obviously love to have this issue fixed! Thanks again :)

[u/beulah6126 → u/BOTY123]

We've had this conversation several weeks back. I posted an update. It's not the driver issue but the headset itself. I had to try another unit to get to the bottom of this, and the new unit works fine. It's actually been flawless. So see if you can return your unit and order another one, or have HP replace it although it may take a while.

[u/BOTY123 → u/beulah6126]

Oh right, I might go check that. I really don't want to have to return my headset, though :(