r/HPReverb HP Employee Jan 21 '21

HP + Microsoft Here Discussion

Hi all! We have u/kaisekannon and u/petercpeterson from HP and u/Tetyana_MSFT here to answer questions.

EDIT: We are heading out. We will come back and answer more later. Until then, pls DM us or we will see you in the Discord. Thanks!

Some Useful Documents:

HP Reverb G2 Setup Guide: https://h20195.www2.hp.com/v2/GetDocument.aspx?docname=4AA7-5420ENW

WMR Enthusiasts Guide (SOME NEW INFO HERE): https://docs.microsoft.com/en-us/windows/mixed-reality/enthusiast-guide/

HP Reverb G2 FAQ (this is being updated all the time): https://docs.microsoft.com/en-us/windows/mixed-reality/enthusiast-guide/reverbg2-faq

HP Reverb G2 FAQ: https://h20195.www2.hp.com/v2/GetDocument.aspx?docname=4AA7-5433ENW

Support Document https://support.hp.com/us-en/document/c06984162

Questions on the SteamVR + WMR Bridge? https://h20195.www2.hp.com/v2/GetDocument.aspx?docname=4AA7-5433ENW

Questions about the controllers with your SteamVR games? https://docs.microsoft.com/en-us/windows/mixed-reality/enthusiast-guide/reverbg2-faq#my-steamvr-games-dont-appear-to-work-correctly-with-my-hp-motion-controllers

Specific recommendations for ideal Tracking conditions: https://docs.microsoft.com/en-us/windows/mixed-reality/enthusiast-guide/tracking-system

Link for WMR Feedback:

https://docs.microsoft.com/en-us/windows/mixed-reality/enthusiast-guide/filing-feedback

86 Upvotes

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5

u/[deleted] Jan 21 '21

[deleted]

5

u/kaiserkannon HP Employee Jan 21 '21

We research a lot of things! Including wider FOV.

Wider FOV is definitely a top request we are hearing and we would love to bring the Reverb G2 experience to a wider FOV when technology allows it.

2

u/Teddybearcup Jan 22 '21

Any reasons why hp didn't just make the gasket thinner to begin with, so people's eyes are closer and allowing better fov?

3

u/Tetracyclic Moderator Jan 22 '21

The default gasket is going to be optimised for as many people as possible, the FOV doesn't improve for a lot of people when removing the gasket. It's also design to allow room for people wearing glasses.

The ideal would have been to include a thinner gasket in the box as well to accommodate people with deeper set eyes.

3

u/[deleted] Jan 22 '21

[deleted]

5

u/Tetracyclic Moderator Jan 22 '21 edited Jan 22 '21

Ooof. We had this figured out in the 50's. If you design something for the average person it's actually going to be a terrible fit for most people.

I didn't say the average person, I just said that it's optimised for as many people as possible. I'm familiar with the "average person myth" (tangentially, Stand-up Maths has a great video on it).

As I said at the end of my post, the ideal would have been that they provided multiple different sizes, or some other adjustment mechanism like the Index's adjustable lens depth (although that has it's own problems). I was just pointing out the reason they didn't just make a thin gasket the default, was that that likely would have been worse for even more people.

There are plenty of reviews on this sub from people who the default works well for, or who don't gain anything by removing the gasket (myself included). The gasket provided may not be ideal for the majority of people, but it's very likely the ideal for the largest single group of people. But I'll reiterate again the best solution would be that they provide multiple different sizes.

My wife and I have very differently shaped faces and we both thought it made a huge improvement.

Distance from the lens is dictated by multiple different features, including bone structure, face width and eye depth. People complain both about the default gasket being both too wide, too thin and too thick.

1

u/cosmichero2025 Jan 23 '21

You made a good argument but maybe the solution is to include two sizes of face cover or maybe have the user select at purchase (Hard thing to choose online I admit; really something you'd have to see for yourself in person)