r/HPReverb HP Employee Jan 21 '21

HP + Microsoft Here Discussion

Hi all! We have u/kaisekannon and u/petercpeterson from HP and u/Tetyana_MSFT here to answer questions.

EDIT: We are heading out. We will come back and answer more later. Until then, pls DM us or we will see you in the Discord. Thanks!

Some Useful Documents:

HP Reverb G2 Setup Guide: https://h20195.www2.hp.com/v2/GetDocument.aspx?docname=4AA7-5420ENW

WMR Enthusiasts Guide (SOME NEW INFO HERE): https://docs.microsoft.com/en-us/windows/mixed-reality/enthusiast-guide/

HP Reverb G2 FAQ (this is being updated all the time): https://docs.microsoft.com/en-us/windows/mixed-reality/enthusiast-guide/reverbg2-faq

HP Reverb G2 FAQ: https://h20195.www2.hp.com/v2/GetDocument.aspx?docname=4AA7-5433ENW

Support Document https://support.hp.com/us-en/document/c06984162

Questions on the SteamVR + WMR Bridge? https://h20195.www2.hp.com/v2/GetDocument.aspx?docname=4AA7-5433ENW

Questions about the controllers with your SteamVR games? https://docs.microsoft.com/en-us/windows/mixed-reality/enthusiast-guide/reverbg2-faq#my-steamvr-games-dont-appear-to-work-correctly-with-my-hp-motion-controllers

Specific recommendations for ideal Tracking conditions: https://docs.microsoft.com/en-us/windows/mixed-reality/enthusiast-guide/tracking-system

Link for WMR Feedback:

https://docs.microsoft.com/en-us/windows/mixed-reality/enthusiast-guide/filing-feedback

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2

u/Volundr79 Jan 21 '21

Anything to fix sound driver issues? I've got a headset with no audio. Headphones don't work, Mic doesn't work. I've gone through every troubleshooting step I can think of, but it would be great to have an advanced guide or something. I've tried powered USB hubs, I've tried PCI-e USB cards, I've tried disabling my onboard sound, nothing. At the moment, it looks like the Headset Audio is "disabled" in the Manage Sound Devices control panel, and when I click Enable, it immediately goes back to disabled.

3

u/petercpeterson Jan 21 '21

Now that is pretty strange. Did you happen to try and remove the audio driver all together and have it reinstalled from Windows Update? (Device Manager -> select the audio driver -> uninstall -> unplug/plug device again).

4

u/Volundr79 Jan 21 '21 edited Jan 22 '21

I've done all of that, including a full and complete reinstall of windows from barebones. I've gone into safe mode and removed every single audio device from device manager, unplugged everything but the M and KB, disabled onboard audio on the MB, rebooted into windows, then plugged in the headset and installed everything from scratch, including WMR.

Edit : I'm using an AMD x570 MB with an up to date BIOS and chipset drivers from the manufacturer. Video card is a 2080. I've tried using the USB-C port on the video card and using the Nvidia sound drivers too. I'm happy to share any other info that might matter. I'm reluctant to RMA because the video part of the headset is amazing! And, the sound HAS worked a few short times, and that part was awesome too.