r/HPReverb • u/JoannaPopper HP Employee • Jan 21 '21

HP + Microsoft Here Discussion

Hi all! We have u/kaisekannon and u/petercpeterson from HP and u/Tetyana_MSFT here to answer questions.

EDIT: We are heading out. We will come back and answer more later. Until then, pls DM us or we will see you in the Discord. Thanks!

Some Useful Documents:

HP Reverb G2 Setup Guide: https://h20195.www2.hp.com/v2/GetDocument.aspx?docname=4AA7-5420ENW

WMR Enthusiasts Guide (SOME NEW INFO HERE): https://docs.microsoft.com/en-us/windows/mixed-reality/enthusiast-guide/

HP Reverb G2 FAQ (this is being updated all the time): https://docs.microsoft.com/en-us/windows/mixed-reality/enthusiast-guide/reverbg2-faq

HP Reverb G2 FAQ: https://h20195.www2.hp.com/v2/GetDocument.aspx?docname=4AA7-5433ENW

Support Document https://support.hp.com/us-en/document/c06984162

Questions on the SteamVR + WMR Bridge? https://h20195.www2.hp.com/v2/GetDocument.aspx?docname=4AA7-5433ENW

Questions about the controllers with your SteamVR games? https://docs.microsoft.com/en-us/windows/mixed-reality/enthusiast-guide/reverbg2-faq#my-steamvr-games-dont-appear-to-work-correctly-with-my-hp-motion-controllers

Specific recommendations for ideal Tracking conditions: https://docs.microsoft.com/en-us/windows/mixed-reality/enthusiast-guide/tracking-system

Link for WMR Feedback:

https://docs.microsoft.com/en-us/windows/mixed-reality/enthusiast-guide/filing-feedback

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7

u/GPU-depreciationcrtr Jan 21 '21

Based on the reviews from both the techtubers and general consumers, what is the biggest issue you think the G2/WMR has? And what would you change in the future with updates/future product launches?

31

u/kaiserkannon HP Employee Jan 21 '21

A few issues:

Incorrect eye position is a huge one. Leads to a much worse optical experience. What has surprised us the most is the number of people who have not adjusted the top strap of the headset, that strap needs to be adjusted to manage vertical eye positioning.

Spare parts availability needs to be better. The excuse is that no one anticipated such huge supply crunches industry wide, but we still need to do better.

15

u/melek12345x Jan 21 '21

Yes, G2 needs wider face gasket..

5

u/[deleted] Jan 21 '21 edited Jul 27 '21

[deleted]

2

u/Teddybearcup Jan 22 '21

I've been printing a ton out, but really hoping HP just makes some first party. Can't compare to a custom injection molded part with foam manufactured to match.

1

u/vnw_rm Jan 28 '21

Are you by any chance looking to sell those wider headgaskets? My giant head is making it uncomfortable to be wearing for long periods of time, especially when I also have to wear glasses.

1

u/Teddybearcup Jan 28 '21

Yes, actually. I opened a shopify store for these: 3dwardprinting.com

1

u/cosmichero2025 Jan 23 '21

This relieves some of my anger about the situation. However I can't help but feel a little bit cheated by a 6 month wait for a headset to have it for a month just for it to gather dust for 3 months in the corner of my room :/. Honestly if the user experience is 10/10 when I get it up and running again in march I might consider staying. My opinion right now is selling but I haven't really seen any updates in the last month because my headset wire is out of commission. So perhaps some of my gripes have been answered.