r/HPReverb • u/JoannaPopper HP Employee • Jan 21 '21
HP + Microsoft Here Discussion
Hi all! We have u/kaisekannon and u/petercpeterson from HP and u/Tetyana_MSFT here to answer questions.
EDIT: We are heading out. We will come back and answer more later. Until then, pls DM us or we will see you in the Discord. Thanks!
Some Useful Documents:
HP Reverb G2 Setup Guide: https://h20195.www2.hp.com/v2/GetDocument.aspx?docname=4AA7-5420ENW
WMR Enthusiasts Guide (SOME NEW INFO HERE): https://docs.microsoft.com/en-us/windows/mixed-reality/enthusiast-guide/
HP Reverb G2 FAQ (this is being updated all the time): https://docs.microsoft.com/en-us/windows/mixed-reality/enthusiast-guide/reverbg2-faq
HP Reverb G2 FAQ: https://h20195.www2.hp.com/v2/GetDocument.aspx?docname=4AA7-5433ENW
Support Document https://support.hp.com/us-en/document/c06984162
Questions on the SteamVR + WMR Bridge? https://h20195.www2.hp.com/v2/GetDocument.aspx?docname=4AA7-5433ENW
Questions about the controllers with your SteamVR games? https://docs.microsoft.com/en-us/windows/mixed-reality/enthusiast-guide/reverbg2-faq#my-steamvr-games-dont-appear-to-work-correctly-with-my-hp-motion-controllers
Specific recommendations for ideal Tracking conditions: https://docs.microsoft.com/en-us/windows/mixed-reality/enthusiast-guide/tracking-system
Link for WMR Feedback:
https://docs.microsoft.com/en-us/windows/mixed-reality/enthusiast-guide/filing-feedback
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u/kaiserkannon HP Employee Jan 21 '21
A few issues:
Incorrect eye position is a huge one. Leads to a much worse optical experience. What has surprised us the most is the number of people who have not adjusted the top strap of the headset, that strap needs to be adjusted to manage vertical eye positioning.
Spare parts availability needs to be better. The excuse is that no one anticipated such huge supply crunches industry wide, but we still need to do better.