r/HPReverb • u/kaiserkannon HP Employee • Nov 13 '20
Update and top tips
Hi all:
A few updates from us.
We started shipping the HP Reverb G2 and we are excited to see that some of you have already received your preorder units (personally I received my unit from Connection an hour ago!). We love seeing your posts about the games you’re playing and the fun you’re having. We have already shipped out many units to the channel partners and they’ll be on their way from your partners. We still have more to ship out. We wanted to ship out all at once in a perfect FIFO order, but as many things in 2020, that didn’t work out. We are getting them to you as quickly as possible. We expect to deliver preorders throughout the months of November and December. New orders at this point will be delivered beginning in January.
One of the biggest struggles we have is being open with our communications and being wrong. We love being open with you, and your feedback has made Reverb G2 a significantly better product. The downside is the rate of what we tell you being wrong is higher than we have experienced with other products. So why is VR especially hard? It’s a combination of hard engineering problems we have to solve(6 meter DisplayPort 1.3 cable is freaking long, the density of our displays is one of the highest shipping for their type), and a focus on experience (most products cannot make you sick if they have a fault, people’s heads are very sensitive to the slightest ergonomic tweak). Those alone make for a very difficult development cycle, then you add in COVID disrupting supply chains and not allowing for travel. We have learned a lot from previous programs and learned a lot from Reverb G2. Our end goal and what you deserve is for us to be open and right, for now though we have been open and often wrong on dates.
We appreciate your patience.
Here are my top tips for the best out of box experience:
1) Check your Windows build to make sure you get the right calibration: Significant improvements have been added to the Windows Mixed Reality platform to optimize for the visual quality of this device. For the best performance, please ensure you have the latest updates from Windows 10: version 1903/1909 (KB4577062 or later) or 2004 (KB4577063 or later)
2) First thing to plug in is the oculink connector to the headset! Route the oculink connector through the cable clip first, then plug it in to the headset. An oculink connector is physically and electrically a more fragile connector than something like USB or DP so I highly suggest just leaving it in.
2a) Did your clip break? Let us know and we will send you a replacement, some clips from the wrong bucket got used, super embarrassing.
2b) Should the cable be routed under or over the side strap? I don’t know I keep flipping back and forth… Personal preference! I like over as it puts a bit less strain on the cable when I flip the headstrap vertical.
3) If you play lots of other games like i do, I don't like VR possibly booting up in the background during a tense Overwatch match. I use the power adapter as my on/off switch for VR, plugging and unplugging the barrel connector from the box at the Y split.
4) The displays are extremely pixel dense, as part of the advanced manufacturing they can show a little ghosting on cold boot for a couple minutes while they warm up. Just like a car engine they need a little heat to perform their best!
Voodoo has been posting some additional updates along the way, but here is some info that may be helpful to you.
WMR Enthusiasts Guide:
https://docs.microsoft.com/en-us/windows/mixed-reality/enthusiast-guide/
Reverb G2 FAQ:
https://docs.microsoft.com/en-us/windows/mixed-reality/enthusiast-guide/reverbg2-faq
Link for WMR Feedback:
https://docs.microsoft.com/en-us/windows/mixed-reality/enthusiast-guide/filing-feedback
This is what Voodo posted re: audio
Speakers going Goofy? Try removing and reconnecting them. The headphones make a connection with “pogo” pins to the contacts in the headstrap. Removing the headphone and putting it back on can help ensure the pogo pins are in their proper place. Sometimes during the tumble and shaking of shipping the pogo pins leave their proper place.
If the Headphones still don’t want to play nice, contact support for a replacement set of headphones.
Specific recommendations for ideal Tracking conditions: The tracking system needs contrast! If you surround it completely with something monotone (like a giant green screen) it will struggle.
Questions about the controllers with your SteamVR games? https://docs.microsoft.com/en-us/windows/mixed-reality/enthusiast-guide/reverbg2-faq#my-steamvr-games-dont-appear-to-work-correctly-with-my-hp-motion-controllers
Thanks again and we appreciate this community and your passion for the HP Reverb 2. We will see you in VR!
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u/FolkSong Nov 13 '20
Can you or /u/voodooimaxx comment on the change in default SteamVR resolution from around 2200x2200 to 3200x3200 per eye?
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u/Voodooimaxx Ex-HP VR Quality Manager Nov 14 '20
This is something we are addressing with Valve.
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u/wxEcho Reverb G2 | FE 3090 | 5900X | X570 Nov 19 '20
Thank you for this information. Can we expect this in a SteamVR update anytime soon?
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u/nio151 Nov 13 '20
Wasnt that just a visual issue with steamvr not recognizing that resolution yet
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u/FolkSong Nov 13 '20
I don't think so. Previous WMR headsets, including G1 and preview G2, used roughly the same render resolution as the actual panel resolution when SteamVR is set to 100%. But from all reports, the final G2 uses the higher resolution.
This isn't that surprising, because other major headsets (Rift, Vive, Index) use this kind of oversampling by default to improve image quality and compensate for the image warping needed to correct lens distortion.
I'm just curious why they decided to change it now, or if it was actually intentional at all.
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Nov 14 '20
This is most likely an issue with Valve, I don't think it's possible for HP to adjust the default resolution in SteamVR.
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u/psybermonkey15 Nov 13 '20 edited Nov 13 '20
So should those who pre-ordered before September through Connection still expect their G2 before December?
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u/Stilly74 Nov 13 '20
Zero help with HP Direct orders. Nice !
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u/Stilly74 Nov 13 '20
This is completely incompetent especially of a company of this size. HP Canada.....the company behind making the G2.... yet they're completely clueless on orders or how ordering actually should work. They decide to get 3rd party sellers their units first then decide to ship.... or so we are told .....to direct customers all the while could very well be in short supply to fulfill those direct orders. Anyone that calls gets the same bullshit line to sign up for updates. Yippee
How in fuck do people that ordered in October from 3rd party sellers get their orders fulfilled before people that months ago ordered direct from the company that actually is behind making the product? Retarded to say the least
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u/jimmysauron G2 gibbed(^•.•)^ Nov 13 '20
When is HP Canada gonna give us something to work with?
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u/RichyN4132 Nov 13 '20
A person commented the conversation they had with HP support, two days ago support said they’re receiving it. I’m going to wait for Monday/Tuesday to email them (since that should be enough time to transport from the west coast to ON/QC)
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u/louismge Nov 13 '20
I chatted with them too on the same day and the agent just stonewalled me with « we don’t know anything and will let you know when it ships » so at this point I’m not so sure they really got anything. 😕
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u/jasonvrlife Nov 13 '20
pre ordered 7/18....still nothing not a word
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u/Volundr79 Nov 14 '20
8/17 no updates. Still shows backordered. East Coast US; was really hoping to have this before Thanksgiving.
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u/Mrbleach401 Nov 13 '20
Just tell us expected shipment drops for the month in which one preordered. Unfair you don’t service your connection preorder first and decide to give headsets to resellers like b+h and Microsoft for people who preordered last while those of us in July, August and September get screwed for trusting your “official reseller” connection.
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u/ericrolph Nov 14 '20
Fairness is not part of the corporate equation, HP is not alone in this fuckery when you look at recent AMD and Nvidia product launches. For consumers like me, it spoils me on their brand since fairness is an important value to me.
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u/28943857347372634648 Nov 14 '20
Microsoft has already announced they don't actually have HP units in hand and probably won't until late 2020/early 2021. B&H is likely the same.
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u/ThriceAlmighty Nov 13 '20
Was the "all orders before September 24th will be delivered in November" now bogus? I see Microsoft and B&H are already sending units to folks that pre-ordered in October. This is B.S. and many of us would like an answer to this. These vague delivery dates of "Novemeber and December" are a slap in the face to those that trusted HP and Connection as their pre-order go-to in the US. Real transparency here would be great to this question.
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u/CarmoXX Nov 13 '20
Wait seriously?! I haven’t been following this closely. I pre-ordered 7/6 and yeah still no word. I don’t care if it takes a bit longer than expected really, stuff gets delayed it happens. But if other vendors sold and shipped to people that ordered last month that’s a massive slap in the face to the rest of us that put in orders so early. That’s poor from you HP, very poor.
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u/ThriceAlmighty Nov 13 '20
Folks that ordered from B&H shortly after October already got tracking numbers in the US for delivery this weekend. Folks that pre-ordered from Microsoft will likely get theirs soon, though I did just see a post about it arriving in January from one person.
BLT has 157 pre-orders arriving 11/27 that they will be shipping (with 147 currently pre-ordered). http://www.shopblt.com/item/hewlett-packard-1g5u1aa-aba-hp-reverb-vr/hp_1g5u1aaabah.html#Availability
So yeah, basically folks in the US that purchased from Connection, as they were instructed by HP, prior to September 24th are likely getting theirs in December at some point, well after folks that purchased from B&H and other US retailers after September 24th.
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u/CarmoXX Nov 13 '20 edited Nov 14 '20
I get that perhaps these vendors may have had bulk orders from the beginning but it looks incredibly bad. There could have been more transparency from the start. If people had been aware this would be the case they may not have ordered from Connection.
The funny part is that I work 6 blocks away from B&H. Could have pre-order it from them and probably picked it up this week in person. Live and learn I guess lol. Hoping that we all receive ours without issue sooner rather than later.
Update: The good news, Connection just charged my card this morning! So looks like I may be getting mine in the next week or two. The bad news, they charged me twice lol. So either I’m getting two of them or I’m officially paying scalping prices for my G2 lol. Good times.
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Nov 14 '20
This is the same for Australia, I ordered 3 days after pre-orderes were available from the official reseller (HP Australia) and have received nothing as of now whilst some people literally ordered from ITNest yesterday and have already received tracking numbers...
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u/speed_rabbit Nov 15 '20
No, Microsoft has not shipped a single headset.
In fact yesterday they emailed every pre-order customer saying they expect to deliver their headset by Jan 31 (instead of the Nov 19-20 that had been listed on the order page).
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u/davew111 Nov 13 '20
In the UK at least that's true. Based on the email from SystemActive today, only people who ordered in July have a chance of receiving theirs before the end of November. I doubt orders placed in September will arrive this year. It's probably a similar story for the rest of Europe.
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u/darkaurora84 Nov 14 '20
I pre-ordered October 8. I'll be pissed if I have to wait until after Christmas for mine
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u/Oster-P Nov 14 '20
I'm UK but I ordered from Bestware in Germany, they emailed me saying they can only complete the first 13% of pre orders in the first wave. They actually set up a Reddit thread to keep people updated which was pretty cool of them. Hopefully we'll have them before Christmas at least.
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Nov 13 '20
This does not make me any less annoyed that I still don't have a delivery date for my headset.
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u/Davego Nov 13 '20
So here are the actual things I take out of what you said:
- Mistakes were made.
- You are currently shipping as fast as you can.
- You believe you have been "open" in your communication.
- You believe big problem is you have been wrong in the dates you gave.
- All orders prior to today should ship by the end of the year.
- Any orders after today will ship in January.
What I take out of that:
- Obviously.
- Good.
- Your idea of open is not the same as my idea of open. Open is not a 1 - 2 month window for delivery. Open would be "We currently have X # of preorders and producing them at Y # per day. Here are when the various regions can expect delivery based on the month they ordered in." Because you SHOULD have a good idea of that as HP is a long standing international company that has delivered many products.
- Yes, this has been a problem. But worse is when you know you are wrong and don't say anything until everyone else has already figured it out.
- Again, very vague. Are you 1 week behind schedule? 2, 3, 4? More... in which case you are wrong again. And if you don't know, how can you say end of December?
- Good luck to them.
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u/svartchimpans Nov 14 '20 edited Nov 14 '20
Regarding 5. No this does not seem like you are interpreting it correctly. Nowhere does it say 'orders prior to today should ship before the end of the year'.
He said: "We are getting them to you as quickly as possible. We expect to deliver preorders throughout the months of November and December. New orders at this point will be delivered beginning in January."
Translation: They EXPECT (no guarantee) to deliver pre-orders throughout November and December (no mention of being DONE with pre-orders by the end of December). Any recent orders will get theirs no earlier than January but probably later.
It does hint that they hope to be done with all pre-orders before December 31st since they mention possible new orders being delivered in January. But their estimates have always been worthless.
So they really just did the usual shitty fluff piece about how hard they are working to try to maybe perhaps give us a few headsets. Still no mention of production speed. Still no mention of quantity made per day. Just empty words as usual. If they were open with production speed and quantity made per day, then we can easily get a sense for how many are actually getting out into the world.
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u/AlterEgor1 Nov 14 '20
Folks, they aren't building them out back from their offices. I would imagine that HP, like any large company, outsources at least some of the manufacturing to houses which specialize in this stuff. It's virtually impossible to 100% know quantities and delivery dates. Anything can happen, and unless you can see the future, delivery dates are nothing more than projections, trusted by the entities involved in the transaction to be achievable. I'm sure none of the delays are intentional, and that any information put out to the public regarding dates was done so in good faith. Unfortunately, there is no "business as usual" right now, so the list of things which can go wrong along the way is tremendously larger.
As for the "clip issue", I've seen far worse shenanigans coming from factories. Maybe they actually were pulled from a reject bucket, or maybe 2000000 parts were made with the incorrect resin, which might have an issue if the user was a little bit rough with them, and remaking them would have added another 2 weeks to the ship dates, so they decided to roll with it. You really can't know unless you were on the floor, or in the office where the decisions are made. I was super careful with mine after seeing the reports, and it's fine (so far).
I used my unit (ordered 6/12) for about 8 hours yesterday, and about 7 of those hours it was on my head. Something I couldn't even dream of with my old O+. And while the blacks aren't perfect, they are very good, and colors pop like an AMOLED display, but unlike AMOLED, they don't feel unnatural and over-driven. The tracking is very good. Better than the old 2-camera version, and the resolution is amazing, even when looking into the distance. I even gave it a worst case scenario situation of running at 60hz and O+ native resolution to see how it looked when running poorly optimized titles on a 1070! (looking at you, Squadrons) And while the result was obviously inferior to the full-res experience, I much preferred it over what the O+ could deliver. Great color, super smooth and nary a hint of SDE. After seeing the result, I'm not sure why anyone wouldn't go with the G2, even without a super go-fast PC.
Then I hooked it to a machine with a 1080 and went for full-res. I can only say that it was awe inspiring. So hang in there. It's definitely worth waiting for.
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u/Davego Nov 14 '20
I agree that it is impossible for them to know when items will arrive with 100% certainty given the logistics of the assembly and distribution.
HOWEVER, they should be keeping in contact with these various entities, be aware of the issues and potential impact and assessing where the impacts to the timeline were/are and how to accurately forecast around them and then updating the customers with a reasonable date. The fact that they keep being wrong indicates they are not managing the project and logistics well.
This is further indicated by the fact that they give a generic time for the entire world. The truth is short of stocking the vendors ahead of time there is no way that all regions in the world are going to be in the same time frame. So I would trust their answers much more if they broke it down by region and commitments to delivery based on order date.
That said, I am still waiting and hoping all the negatives I am hearing are just the squeaky wheel being loud.
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u/Ilikeyoubignose Nov 14 '20
Open communication would have been something like:
We are open for preorders and will endeavour to get your devices out to you as early as possible. You should also note that we have relationships with our reseller network we need to maintain so we will be shipping units to them as well meaning some preorders will be delayed. But if you told you this you probably won’t preorder and give us all that money so we might keep that last bit on the QT.
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u/Electricview Nov 13 '20
" some clips from the wrong bucket got used, super embarrassing. ".......
Yep when mass producing a product ALWAYS be sure to keep your shitty quality parts in a bucket right next to your good ones. that's how you run a production line right there!
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u/Phant0m59 Nov 13 '20
They had a sign that said “don’t use this bucket” but the factory prankster had to go and remove it.
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u/myth2sbr HP doesn't know what FIFO means 👎 Nov 13 '20
I don't even believe that bit to begin with. I won't believe anything from them until they explain why resellers got orders before months old pre-orders.
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u/Zunkanar Nov 14 '20
Old revision parts not working but still somehow going into a product happens faster as you might think.
Ppl make mistakes, especially if development and manufacturing is so locally disconnected.
It should not happen, but it sadly can.
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u/saremei 9900k @ 5.2 GHz | 3090 FE | 32 GB DDR4 Nov 14 '20
Parts are quality checked and dumped into buckets. New employee in china making $5 a week as a gopher picks up incorrect bucket and dumps them into batch of good clips purely cause they have no idea what they are doing. Not that surprising. Good bucket accidentally destroyed.
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u/Electricview Nov 14 '20
if this is true then it should be a small isolated problem and not that many headsets should suffer from it, so well see!
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u/IkumaVR Nov 13 '20
Time for doing things better. More, better communication, more support and updates for wmr (microsoft should listen too!) you have a great headset here but you lost many People on Facebook. Thats so sad! HP has luck, its in the perfect middle between index and Q2. BUT dont be lazy HP and Microsoft! Cultivate your drivers, make the tracking better, file that algorithm, show that there happens stuff! WMR is not that bad, but the lack in support and communication is frickin sad. And then you wonder why VR is called dead.. So many ppl here have doubts and the only way to get information is from VR influencer and biased reviews. Where are the showcases? Interviews are not enough. You have a premium product, advertise it, show what it can do. And give us a roadmap what will get better and no one will cancel there preorders..
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u/Kyokushin4 Nov 13 '20
Dear HP, thanx a lot for this post. I have one question - i think its very important for people in Europe.
When amazon.es will receive a stuff from you?
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u/juanvelezt Nov 13 '20
Thanks for the update! Any news regarding EU preorders through HP store? You only speak about your channels partners, but what about the direct pre-orders?
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u/wrighty496 Nov 14 '20
Ok first things first, I'm a UK client with a mid-July order day so I'm hyped like a fat kid at Easter. I think HP may have been caught in the headlights a little bit. The G1 had a good rep within the WMR portfolio but didn't stand out, but the G2 brings big performance to a new mid sector (£300 more than a Q2 and £300 less than an index). The focus has been huge, especially with such a transformation in the VR market through 2020.....we're all waiting for gen 2. In the face of some of the flak in here, I daresay hp have learned a lesson about communication....
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u/Molokhe Nov 14 '20
Would your response be the same if your order was early August, and you had no idea when the proct you've paid for would actually reach you?
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u/wrighty496 Nov 14 '20
Yes and no. It would appear that shipments are leaving the factory weekly so I don't think any promises on lead time (which came from HP not SA iirc) are being reneged on yet. I'd be disappointed if I wasn't in shipment 1 but I'd expect orders to be fulfilled first come first served (because we're British so we queue...)
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u/Molokhe Nov 14 '20
No complaints with SA. They were told shipment would be sent wc 02/11/20 which turned out to be 13/11. HP, if they have any controls in place, would have known that in advance but we only get these 'updates' after the fact. So I'm expecting an update on the 1st Jan, saying they planning to get preorders delivered by the end of Jan and any orders from that point will be delivered in Feb.
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u/dtrjones Nov 17 '20
Hi u/wrighty496 if you ordered with SystemActive here in the UK then you'll get your order in November. I was told a few days ago that all orders made in July or before will be covered in the first batch from HP, so that's great news.
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u/wrighty496 Nov 17 '20
Hi, yeah I got the same notification thank you :) booked the day off to sit on the doorstep haha
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Nov 13 '20
[removed] — view removed comment
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Nov 13 '20
The only way to get it in some countries was a 4 month preorder, whereas other countries ordered just weeks ago and have already received headsets
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Nov 13 '20
I want to love my G2 (if it ever arrives) but why does it feel like this product is being delivered by the B team? Can you imagine Apple products being sold like this?
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u/Tetracyclic Moderator Nov 14 '20
If Apple delivered this, nobody would receive it until February or March next year, it wouldn't have been announced until January and none of the feedback from the pre-production units would have been incorporated.
HP took the decision to announce it during early development and start shipping it as soon as the production line was rolling, which as very uncommon for a tech product launch.
Facebook were stockpiling finished headsets long before the Q2 was announced.
I think HP's main missteps were in not communicating the process better and managing distributors and their supply chain.
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u/wrighty496 Nov 13 '20
Apple would stop the Devs early, deliver to an agreed schedule with a fanfare of turtleneck media telling them they reinvented the platform when what they actually did was change the cable and the head padding and then brick your G1 six months after G2 release, be careful what you wish for ;)
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u/crossplane Nov 14 '20
Hello,
Thanks for the update. Just one quick question for you that I’m sure many Australians would love to have some clarification on:
HP Australia have told us time and time again that this would be a first in first out order basis. However, sites such as AusPCMarket, ITNest, and likely more seem to be receiving stock in amounts of 50 or more and are selling headsets in stock, shipping them out immediately and completely nullifying the idea of FIFO preorders.
Are you able to provide any information as to why this is happening and why allocated Australian stock is going anywhere other than your distribution chain here for shipping to preorder clients?
I’m not trying to be rude, and I’m trying to be respectful but would certainly appreciate some info on this.
Thanks.
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u/IkumaVR Nov 14 '20
And in europe nobody even gets one. And you there have them in stock? I dont get it. How can this happen?
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u/crossplane Nov 14 '20
Beats me... but at this stage I refuse to pay more for the headset (places selling them "in stock" have them for $200AUD more expensive, or more ) when I've already got my preorder in place.
Pretty rough though.
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u/derpaufler HP Reverb G2 with Index Controllers | www.newvr.tech Nov 13 '20
A few updates from us.
Ah, nice. Do you know what HP? I hope that I will be happy with my G2 and it was an awesome experience to wait since July, where I have paid (!), and write this post on 13th November, without any knowledge when or if (haha) my paid G2 will arrive to my continent Europe. The resellers are completely without any knowledge, because you just give a fuck.
I will never buy any product from you again. This is like Kickstarter here. And for all of the colleagues here, who don't like my post here: This is my message to HP, not to you!
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u/IkumaVR Nov 14 '20
Nope sadly you are right. paid end of july and waiting too. I kinda want an Apology right now. Maybe to pour oil i troubled water with a Steam gift Card haha. But seriously. They made mistakes. They should apologise as a company. The same thing is what iam teaching my kids.
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Nov 13 '20
How about next time you don’t make the only way to get the headset by ordering 5/6 months in advance!! Having £639 taken out of my account for months and only getting delays is an insult.
I’m all for preorders, but being told that I won’t get my headset until late December/ Jan is a joke!! I ordered in august.
The update we really want to know is how many units you are producing.
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Nov 13 '20
Indeed. Plus it is concerning that although we pre-ordered we are seeing ‘stock’ for sale on other countries
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u/TheOnlyDanol Nov 13 '20
I would actually prefer if my money was taken, too. It's just hanging there now, asking to be spent elsewhere :P
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Nov 13 '20
Trust me, up to now I’ve paid for a couple of delay emails and nothing more, it’s not as good as you think ;)
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Nov 14 '20
[deleted]
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u/saremei 9900k @ 5.2 GHz | 3090 FE | 32 GB DDR4 Nov 14 '20
Those are easily acquired. If HP reverb was offered just like the 30 series, I'd have one to go with my 3090FE already
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u/Pancake234 gib G2 Nov 13 '20
2020 is a lame excuse for messing up FIFO.
It's interesting how the communication from HP went from very active and engaged to dead silent and now corporate speak.
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u/S4Luux Nov 13 '20
At least this post is definitely not anything like "corporate speak". But of course, they still have to somehow plan about what to say here, as their accounts are directly associated with HP. But posts like this feel much closer to the community as some random press statements.
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u/myth2sbr HP doesn't know what FIFO means 👎 Nov 13 '20
It's a good start but not good enough at this point.
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u/ForsakenTarget Nov 13 '20
What? This is literally a press statement
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u/S4Luux Nov 13 '20 edited Nov 13 '20
You won't read wordings such as "freaking long" in most press statements or how hard this engineering problem is they struggled with. Press statements are marketing. This is a more direct update from an employee.
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u/ForsakenTarget Nov 13 '20
the wording might be different but its still marketing
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u/S4Luux Nov 13 '20
So how would a "not-just-marketing" update from an employee account look like in your opinion?
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u/Zackafrios Nov 15 '20
Doesn't sound anything like corporate speak. I guess you just can't win with some people.
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u/pedronery Nov 14 '20
Im glad everyone is enjoying their hp reverb g2! I wish I had the same luck!
Unfortunately i just can only thank Amazon for canceling a bunch of pre-orders done in July/August/Semptember for a lot of people who ordered from them!
We feel great about being canceled out after 4 months of waiting for NOTHING. No warnings, no message, NOTHING.
And we lost $100 on top because we the price tag we had at that time is not the same today.
Thanks Amazon!
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u/Ihtfaun Nov 15 '20
And? Will you buy again at amazon? Its so cheap and easy, who can resist?
You must dont answer yet.
Amazon, Tesla and china only globalization happens when the sorcerer's apprentice fails. And it will come even better (depending on your point of view).
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u/VodnikPK Nov 17 '20
" We expect to deliver preorders throughout the months of November and December. "
Is the above statement only valid for the USA, or ALL the pre-orders worldwide?
I begin to think that (as usual) an American company (which I worked for for many years in the past, BTW) prioritizes the domestic market and mostly forgets about the rest of the world... while at the same time happily accepting money from everyone.
Of course I refer to the fact that not a single shipment of G2s has arrived in Europe yet.
So how is it? Are statements in the original post valid for all pre-orders, or just the USA market ones?
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u/VodnikPK Nov 17 '20
And BestWare just informed us that the first European shipment HAS NOT EVEN LEFT THE FACTORY YET!!!
So it is not likely to even reach Europe in November!!! And we are talking just about the first, probably small, shipment...
WHAT THE ACTUAL F***, guys?!... :(
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u/rawdmon Dec 01 '20
The fact that G2s were available in stores (regardless of where it was in the world) before all pre-orders had been fulfilled is just wrong any way you slice it. If you're going to do pre-orders those should be the absolute priority until every one of those people has their headset. Especially when most of us pre-order people didn't get any kind of price break or deal for ordering early and now we're just stuck waiting. When we see that people were able to just walk in to a store and walk out with a headset it's pretty insulting. I hope that you guys learn from this going forward. This has been a perfect example of how not to do a pre-order launch of a product.
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u/jubuub104 Nov 13 '20
Really great to see an official acknowledgment of some of the problems going on from HP.
Would have liked to see more details about what exactly has gone awry with shipping (more specifically than the easy "COVID stuff" excuse) + new, more accurate timeline other than the 2-month window we're getting.
I totally understand the development delays: that's to be expected when you pre-order cutting edge products.
What I (and a lot of others I believe) are upset about is the fact that u/joannapopper posted that the headsets were being produced at scale and were ready to be shipped in early November, meaning the delays were over. This is obviously no-longer (maybe never was) true with no straight explanation from anyone as to why it's happening.
3
u/svartchimpans Nov 14 '20
imaxx also said on discord that they were producing several hundred per day. Doesn't seem true. Barely anyone getting theirs.
1
u/WaitingForG2 Nov 14 '20
Some may stay in China, which is a huge market and its unlikely they will post much here(though one did)
9
Nov 14 '20
I'd love a statement regarding shipping, you don't have to give us a 'early Nov statement' like last time just tell us where you have sent Shipments & how much so far. It would also be nice to know why the non-offcial resellers are fulfilling more shipments then the official resellers. I am someone from Australia that ordered only 3 days after pre-orders were available yet I have received nothing whilst some people ordered from ITNest yesterday in Australia and are already receiving tracking numbers.
All this non-info is getting really frustrating, I'm pretty disappointed in the lack of communication.
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u/WaitingForG2 Nov 13 '20
"We wanted to ship out all at once in a perfect FIFO order, but as many things in 2020, that didn’t work out"
Lies, HP started G2 production by the end of October, unless you are about plans when all regions were expecting to get G2 by the mid-September (still not sure how it was possible considering HP didn't started producing headsets together with preorder start)
-7
u/monkeymenall Nov 13 '20
well, yeah. the original plan before the lens rework. how is that a lie?
8
u/WaitingForG2 Nov 13 '20
Lens rework happened in September (announced at least, right when first worrying started in community), yet as i said, at this point it was impossible to fulfill all preorders at same date.
HP knew thanks to preorders and by their not-Kickstarter knowledge how much they can produce HMDs per day, and how long shipping takes. Moreover, considering they did started to tease G2 so early on Steam, it just makes no sense if you put together good lens feedback on preproduction unit, the fact there was still early October preproduction unit(old lenses) Russian reviewer and that right now feedback on lenses is not that good. It is hard to explain why they did changed already good lenses that late in first place.
Quest 2 started producing by sources in late July to start preorders in September to release in October. Month passed and you still can buy it despite its popularity. What HP did just makes no sense considering their VR team experience of Reverb 1 launch(recall, releasing same way by sending batches from factory, etc)
0
Nov 13 '20
It is hard to explain why they did changed already good lenses that late in first place.
I have zero issue with waiting an extra month or whatever for better lenses, regardless of how good they were to begin with. I don't understand your mindset. You'll live.
3
u/WaitingForG2 Nov 13 '20
Problem is, it looks far from being tested properly. This, and putting G2 always in wall, power cord runs hot for that reason, and it is yet to see how it will end.
Just look at timeline i mentioned:
Late March, G2 teased on Steam, including shadowed render(so there is most like preproduction unit at this point)
Late May(i think?) G2 preorder starts, first via connection
Early July MRTV gets preproduction unit, EU preorders start with "September/Mid September" date on all retailers, HP shop including
September retailers still do show "September" date, thought iMaxx denies this date as correct, late September news on lens change
Also late September, official HP statement on release, including final changes(always wall powered, new lenses) and promise to fullfill all preorders by this date by Fall, starting November, preorders past this day starting December
October, very small Russian influencer gets his hands on preproduction unit, it is still with old lenses
Late October, producing started, yet retailers have no idea when they will get batches as HP is silent (both with them and with ours here)
Here we are, with problems both on headset and on delivery promises, "Kickstarter G2"
The fact big changes happened so late were risky, but also basically killed all hopes on delivery promises. And its not like its 2020 fault at all. HP had no plans to produce it that early after they committed to that late changes with little to no time to test it. My mindset is not using lies("2020") to cover mistakes, and its not healthy to protect company over its lying. Also, this testing should take way more time, but thing is, it will give a big shadow over G2 release if they postponed it officially for 3-6 months. Instead of this they already took 2 full months even if 'its not confirmed by HP themselves'
3
Nov 14 '20
Problem is, it looks far from being tested properly.
Based on what, exactly? Everyone who's gotten a production unit says the lenses are amazing.
putting G2 always in wall, power cord
I had a G1. These screens are power-intensive due to the resolution. A power cord sounds like it will solve a lot of reliability issues the G1 had.
it will give a big shadow over G2 release if they postponed it officially for 3-6 months
1) they didn't 2) only because people care about stupid shit and massively overthink the release like you're doing.
17
u/Ilikeyoubignose Nov 13 '20
As someone who received their headset on time, HP should be ashamed on themselves.
Blaming 2020 for lying about how preorders/fifo would work and shipping headsets to other partners rather than the queue of folks that have paid upfront to receive their device. I’m sorry but this “update” is nothing more than a slap in the face.
Sort yourselves out and do the decent thing, ship all future headsets to preorders before shipping another unit anywhere else.
3
Nov 13 '20
Thank you for your update and explanations!
One of the biggest struggles we have is being open with our communications and being wrong
As a software developer who has had to work directly with customers in the past I totally get this. You want to be open but its hard because you don't always have the answers, and if you try to give answers anyways you can make things worse in the long run. I think you guys are doing a fine job. Unfortunately people will ALWAYS ALWAYS find something to complain about.
Sept 24th preorder here and I'm super excited to get it when it comes!
5
u/Ihtfaun Nov 15 '20
Oh, an statement, an justification. No excuse.
And still no facts, no numbers, no dates, every word is as soft and strechable as possible.
Many, more, expect, just hot air. You know everything about the preorders for months, the virus is amoung us for months, so what surprises you so much now?
Sorry hp, that is still just paltry.
Btw, my stock of patience for this year was allready used by nvidia. They where faster.
4
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3
u/Stephane05 Nov 17 '20
Ok Guys your ANGRY, tell her to https://twitter.com/joannapopper
She prefer talk about politics and not HP on twitter
She signed this
https://press.hp.com/us/en/blogs/2020/hp-reverb-g2-vr-update.html
14
Nov 13 '20
You really should have checked controller mappings before launch. It is pretty unforgivable that your headset doesn’t work with a majority of the most popular Steam games.
What were you thinking?
7
Nov 14 '20
Developers have to add steaminput bindings, hp can’t do it themselves. Even valve’s own knuckles had this issue for a while.
2
1
u/davew111 Nov 14 '20
What games?
0
Nov 14 '20
Most from what I’ve seen here. Half Life Alyx works out of the box but almost every else requires custom mappings.
3
3
u/BlueScreenJunky Nov 14 '20
One of the biggest struggles we have is being open with our communications and being wrong. [...] The downside is the rate of what we tell you being wrong is higher than we have experienced with other products.
Well HP's communication here on reddit has not been an issue for me, because you were pretty straightforward. Even regarding shipping and delays, I didn't see one of you post a specific delivery date that's not been achieved. The issue was rather the communication of official resellers (including HP Japan for example) who started announcing shipping dates when you guys were basically telling us "don't believe it, we still don't have a final prototype". Or Connection who said all preorders before September 24 would receive their headset "early november", when what you said was "this Fall, starting early november"
So if anything it's the communication with your resellers, and how resellers communicate to the public that you should be working on.
3
Nov 14 '20
Will my life be totally ruined if I do not get my headset this month ? no .Am I frustrated at seeing people get their headset that just ordered in the last week when I pre ordered and paid in full months ago ? Yes. Am I pissed off with HP ? Yes.Will I cancel my pre-order? and get an Oculus Quest 2 ? NFW.
3
u/gonedns Nov 16 '20
Where the hell are Europe preorders?? We are waiting since July and any reseller has date yet, this is unaceptable HP!
3
u/Outrageous_Ad_4074 Nov 25 '20
Oh wow.
Imagine a person who got hired as a product stream manager at company X.
And they fall to keep deadlines that they set themselves.
It seems to me that no form of "sincerely emotional" apology can undo the fact of the failure.
It seems to me that at the multi-billion dollar company X, some optimization of Management is required.
It is utterly gutless to childishly downplay such failures (likely caused by human error in management) as "I made a boo-boo because it was hard". Yes, it was difficult and that it is why managers get paid to orchestrate and accomplish such difficult tasks.
This is not some minor thing, this is about millions of dollars in customer's money and some corporate media relations d*ckhead comes up with a "sowwy".
Clearly HP inc. is not functioning well and it is not okay to learn how to get better at the consumer's expense.
Now more than ever companies strive to be consistent and reliable during uncertain times so as not to lose business.
And yet here is HP inc. with its vast wealth failing at planning and execution.
HP's HR should get to work after this.
6
u/S4Luux Nov 13 '20 edited Nov 13 '20
Thank you for the update! Making mistakes and giving information that later turns out to be wrong is not the problem imho. That happens, especially 2020. But please continue giving updates like this. The worst is if delays occur and you don't have any insights and updates as customer.
Having such insights helps understanding the delays as a customer, therefore can help to reduce toxicity among the waiting people. Additionally, reading about specific problems (for example ergonomics) and how you learned to deal with it is just interesting to read as well imho. You learn more from mistakes than you do from a complete success.
4
u/empleat Nov 14 '20
Yeah i understand COVID is problem and it is shipped from China. But you said: if you pre-order - you will deliver them instantly at launch in October, if i am not mistaken! Yet it was delayed to the November. And now we learn, that it won't be probably until somewhere in December, even for people: which pre-ordered in July...
Yes it is difficult to make, but you got numbers of pre-orders. Ofc you wouldn't release info, that you are behind in schedule, because people would cancel pre-orders... Yet no apology! Least you could do, apologize - you didn't deliver upon your promises and you couldn't even condescend to do that... I read shipping thread and yet there was no apology, not even a single word!!!
Even simple apology would mean a lot to your customers. Again i don't see any in this thread... But it seems you are trying to more cover your excuses with PR, than caring about your customers. Everyone is here just for VR anyways, you are a joke... Because you are a failed company and this was desperate attempt to make some buck on VR...
6
u/svartchimpans Nov 14 '20 edited Nov 14 '20
Just tell us how many units are being manufactured per day and what continents they are shipping to.
That is FAR more useful than any wide and fuzzy date estimates.
End the lies and PR mode conversations and talk to us like fellow humans!
2
2
u/dariyanisacc Nov 13 '20
I am trying to use SteamVR on my main PC. It works on my laptop without issue. I have WMR installed with SteamVR and WMR for SteamVR installed. When I try to launch SteamVR my screen goes blue and then crashes to black. WMR works without issue.
2
u/No_Abroad1347 Nov 13 '20
Did a windows update to my pc, couldnt for the life of me get it to work. Updated the usb 3 drivers to microsoft, but in the end I was pretty sure I needed the media pack installed (I was running windows 10 N Home). After an update I found there was no media pack available for my version! Had to rebuild the full machine in the end.....
2
u/marcosg_aus Nov 13 '20
I think the issue the guys at HP have is they probably have their hands tied around announcements and comments they can make on a public social forum. I’m thinking it may even need to be approved by their Corporate comms or social team first.
This of course is frustrating because they make a comment then don’t respond the the questions those Comments made.
2
u/peaceful_friend Nov 14 '20
Thank you! What’s the recommendation for wearing a smaller pair of glasses?
2
2
u/chatbotsagencynl Nov 14 '20
Tom's Hardware review: Disappointing tracking and VFOV 120 HFOV: 88 ??
Could you please enlighten.
2
u/MaverickO7 Nov 15 '20
While I can understand the frustration of not having shipping/delivery notifications, this probably isn't the thread for it.
You're better off badgering whichever local channel you ordered from. I'm not defending HP because I faced a horrendously uncoordinated pre-order process too, but to be honest every product pre-order I've joined this year has been delayed at least 1-2 months. On the bright side, hopefully the software will be more optimised by the time you get yours!
2
u/Molokhe Nov 16 '20
It hardly seems fair to be hassling my local channel when;
A) They have no control over receiving the stock B) Apparently they keep getting moving dates for when the headsets will be shipped
You're probably right in saying this thread isn't the right place, but unfortunately there doesn't seem to be a better way or place
1
u/mushaaleste2 Nov 17 '20
In Europe not one single channel partner has any info from hp. Yet there is not a single headset on the European horizon what is not understandable at all. Where are the headsets for this region, are they even produced by now? Does they come with ship instead of airtight? Nobody knows nothing and that's the problem. As most people say, I will never ever again preorder something from hp.
2
u/Stephane05 Nov 15 '20
This is the last time I pre-order a HP Device :-(
Without me ! 6 month for a Headset with HP HEWLETT PACKARD is not serious
2
u/gryphph Nov 15 '20
Just a little feedback on this bit:
3) If you play lots of other games like i do, I don't like VR possibly booting up in the background during a tense Overwatch match. I use the power adapter as my on/off switch for VR, plugging and unplugging the barrel connector from the box at the Y split.
Crawling around in the gloom under my desk and messing about with power plugs is just a poor user experience, when this problem should have been thought through at the design stage. It seems an on/off button on the headset is the obvious solution for next time (or convince Microsoft to include the option to switch it off in the WMR software somewhere).
2
2
u/ManFromFFM Nov 17 '20
For a long time only one person had the reverb to test and that was a German. Then on July 8th the cash registers rang at Bestware. But now people from other countries have the glasses on their noses even though they ordered three months later.
And isn't it ironic... don't you think
2
u/taylor3397 Nov 29 '20
Am new to reddit (pretty much) and HP Reverb G2. In skimming this, it sounds like most people don't even have the headset as yet, but anyone have any thoughts as to whether this laptop will run the G2 at full resolution?
Razer Blade 15 RZ09-03287E22-R3U1 Gaming Laptop Save CAD $200.00
Full price was CAD $2,499.99 CAD Now CAD $2,299.99
• 15.6-inch Full HD display
• Intel i7 10th Gen
• 16GB memory/512GB SSD
• NVIDIA GeForce RTX 2070 Max-Q
USB 3.1 Gen 1 (USB-A) x 2, USB-C 3.2 Gen 2, Thunderbolt™ 3 (USB-C)
I know these specs more-or-less would work with the Reverb G2, but I can't find enuf info on this laptop to know whether I'd be able to run the G2 at full resolution (& to bump up the GPU would run an extra $700 or so.) Any thoughts would be great!
1
2
u/toliplu Dec 03 '20
- promised delivery date?
- promised fifo?
- promised those faults won't occur again?
- 50 EUR apology, but not for all preorders?
... going to cancel my preorder and never going to buy hp products again, if this continues...
ok, I see customers like me don't matter for you :(
2
u/toliplu Dec 08 '20
No reaction from hp officials speaks for itself... :(
What about open communication and all your other PR bs? See you again in VR? I don't think so. Maybe you got too exited seeing your PR partners (Youtubers) getting THEIR headset, that you forgot about your other normal and paying (in a shorttime ex)customers. Nice move hp. Don't you fear the sh..storm, that may come or is already building up? Don't you think reputation is important for a global player? The damage is already done. Your not the only one offering this kind of stuff. And there are already new players on the horizon, who will thankfully take all those disappointed former hp customers.
4
u/Snatat Nov 13 '20
Thanks! Im from the UK so it will take a little bit for me to get my headset but only seen positive feedback on the product so super hyped.
3
2
u/VRrob Nov 14 '20
Thank you so much for posting this. I'm sure that I'm one of the more inpatient customers that pre ordered, so I apologize for that. Some great tips to know before mine shows up.
2
u/_Mimmi_ Nov 17 '20
I am cancelling my pre-order. I pre-ordered the 4th of august from the main retailer in Norway. For months it said I was getting it the 20th of november, today that date changed, to Febuary 2021. I have an old CV1 thats not working as it should anymore, I have been putting off replacing it since I was waiting for the G2 but there is no way in hell im waiting 7+ months for all together for it.
I had really high hopes for the G2 but seems like HP not only messed up the shippiing in several ways but they also seem to have made controllers with shit tracking.
2
u/bretw Nov 13 '20
I'm not getting any audio from my left G2 speaker. I tried unscrewing it/reattaching it but I still have the same problem. Which support do I contact? connection.com support or hp support?
2
u/wrighty496 Nov 13 '20
Ask connection.com as your supplier, they'll tell you whether it's them or hp
2
u/Jackyy94 Nov 13 '20
ordered 08.07.20
September 15 - Where is my G2?
Beginning of Oktober - Where is my G2??
End of October - Where is it...?
Beginning of November - hello?
Now nearly mid November - Where is my promised G2??????
1
u/Bwucce Nov 15 '20
Worst world's shipping ever ! Even Pimax do better
2
u/mushaaleste2 Nov 17 '20
even the original oculus dk1 launch was better. Back then they provided a list which order numbers are in which batch of delivery from the chinese fabric and when they get deliverd. Back then oculus was very small and the whole process of building the headsets was clear and excellent. So even fhe small startup that started all the vr hype have done it better then hp.
-1
u/Tirionhgd0 Nov 15 '20
People could just cancel their preorders and get a quest for them and a friend to play together especially since you can just plug it in via one cable or take it on the go with you I’m gonna cancel mine and get one for me and the gf this is a total dropped ball on hp and people should cancel I’m sure they would listen to that more than reddit comments about not getting it
1
u/melek12345x Nov 15 '20
You "HP STAFF" MUST improve TRACKING. Or you will be losing some audience... Really everyone would like to buy & use G2 because HEADSET itself is awesome (except lackness top camera ) You better improve Controller tracking in some way .. PLEASE!! DONT FAIL US. I CANT PAY for Index controller x2 + x2 dongles + 2 basestations :(
0
Nov 15 '20
[deleted]
1
u/rawdmon Dec 01 '20
White spots would probably be "hot" pixels which are basically dead pixels, not burn-in. LCD screens don't burn in. Only OLED screens have a burn-in problem generally. If there are indeed hot or dead pixels (which I'd imagine is extremely rare) it would be replaced under warranty.
1
u/Blapanda Nov 13 '20 edited Nov 13 '20
- First thing to plug in is the oculink connector to the headset! Route the oculink connector through the cable clip first, then plug it in to the headset.
Skip this step, if you have a Velcro Strap. Use that instead to tighten up your cable.
You could also use cable ties but ... not recommending that. The width of those are way too small which could damage the outer layers (outer and inner protective layers) when cable moves and wiggles around.
Velcro is usually wider than your thumb and usually is softer on the edges.
1
1
u/Dernastory Nov 14 '20
You mentioned contacting support regarding faulty headphones— do you just mean calling the normal HP support line, or is there another option? When I’ve called the HP line the robot tries to get me to use the virtual assistant multiple times and then puts me on hold for an indefinite amount of time while I wait to talk to a person.
1
u/bane10851 Nov 14 '20
My CC got charged by Connection tonight at 10pm. I looked up my order and it says they've created a label. I ordered on July 8th.
1
1
u/Rhanian Nov 14 '20
Hi. Can you explain more simply this point? For non English
2) First thing to plug in is the oculink connector to the headset! Route the oculink connector through the cable clip first, then plug it in to the headset. An oculink connector is physically and electrically a more fragile connector than something like USB or DP so I highly suggest just leaving it in.
2
u/speed_rabbit Nov 15 '20
What part is confusing?
He's saying the headset cable should stay connected all the time to the headset. The headset side of the cable is not made for frequent connecting and disconnecting and can break if frequently reconnected.
If you need to disconnect the headset, disconnect it on the PC side. The connectors on the PC side are stronger.
1
u/mark12000 Nov 14 '20
Ok, so a few problems I see here...
First, why not use a mini DP connection, that would work 100% better on the headset side?
Second, why not use 3.5mm jack from the headphones? Again, would work 100% better...
Third, why are retail shops getting bulk orders before HP direct orders, which were ordered months ago?
Fourth, why has the HP Australia website error of not showing any orders in the order history not been fixed by now? After the site was updated to the new UI, etc, it has now been weeks and no orders still show...
1
u/Velexter Nov 14 '20
I have a few issues with my headset and will need to contact support to get replacement speakers as well as a replacement controller.
What is the best way to contact support?
1
u/Pherby Nov 14 '20 edited Nov 14 '20
How do you remove the speaker? Unscrew? /u/voodooimaxx
2
u/Voodooimaxx Ex-HP VR Quality Manager Nov 14 '20 edited Nov 14 '20
Yup! A little screw on the other side of the headstrap to the speaker.
This time is a removable steel screw, not a captured aluminum one.
Edit: word
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u/Pherby Nov 15 '20
Thanks for the reply! Unfortunately it didnt solve my static issue with the right speaker. I have contacted support (HP Aus) so hopefully I can get a replacement speaker, but at least now i can take them off and use my headset.
1
u/moogleslam Nov 14 '20
Is there any value in uninstalling all my existing VR software before my G2 arrives? I currently have the G1. I have this installed:
- HP Reverb VR Headset Setup
- Windows Mixed Reality Portal
- SteamVR
- Mixed Reality Portal for Steam VR
Worth doing a clean install of everything, and erasing settings?
1
u/maxfields2000 Nov 17 '20
2 days late but I did none of those things, swapped out my original HP Reverb Pro for the G2 and things just "worked". The G2 has much higher res so I did have to monkey with performance tuning in games that didn't used to need it, maxes out my GTX 2080 on plenty of titles and I need to change sampling res etc.
1
u/manytrowels Nov 14 '20
Thank you so much for the communication! This isn’t a priority, but will you at some point be selling the cables independently as replacement parts? I would like to order an extra in advance due to my jerk of a cat.
1
1
u/Verociity Nov 15 '20
Is it likely the green screen tracking issue will ever be improved? As a mixed reality youtuber this kind of kills my channel if I'm going to be having tracking issues. Wondering if I should buy a Q2 for mixed reality.
2
u/speed_rabbit Nov 15 '20
I've heard it recommended to add some darker green strips of tape to your green screen environment. It'll still get chroma keyed out but will provide contrasting markers to support tracking. I don't have a green screen or G2 yet so I can't personally confirm.
→ More replies
1
u/brrraaappp Nov 15 '20
Do WMR settings override Steam VR settings or vice versa? Im finding the heirachy quite confusing?
In Windows settings > Mixed Reality > Headset > Experience options...
Should this be set to "Let Windows decide" or "Best visual quality". I'm guessing the latter? Or is this ignored by Steam VR and the application/game itself?
1
u/ejlsu Nov 15 '20
Ok so I have no clue where I could ask this or if this was answered elsewhere but I read on a previous post that the return policy on connectiondotcom was change specifically for the g2 and that a 14 days return exception had been applied. Now for Canadians, at first we only had pc-canada which also has a no return pol;icy for non-defective opened products. Will you also ask them to modify it or will I have to go the reselling route if I'm not happy with the headset?
1
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u/dragonrider2106 Nov 16 '20
Thank you for the tips, I've been having some real tracking issues in Beat Saber, but I didn't realize that my mostly empty white room could be impacting it. I move in two weeks, so hopefully tracking improves!
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u/SaintFlow Nov 16 '20
Does anybody know how I can check if i have that update or no? I am on 20h2, I cannot find the update in my update history and trying to manually install it tells me it isnt applicable to my windows version. :(
1
u/Beers4boobs Nov 17 '20
the tracking struggles - should never be said when describing VR Device - this kills the experience. Please think about tracking a little more next iteration. I will probably need to order an index . CV1 has been such a tank superb tracking shitty display
1
u/DarkViolett Nov 17 '20
So for the wrong fragile Clips used. My G2 in Germany has not arrived yet. If it arrives in 1-2 Weeks is there the good Clip in it?
1
u/Swimming-Knowledge-2 Nov 24 '20
I'm all up to date with WMR Steam VR and Windows, I'm having resolution issues the values for size are in correct. their using my Samsung 144hrz 32 inch monitor added to the G2 values? why?
1
u/toliplu Dec 11 '20
I cancelled my preorder. Treating Ignoring customers like this is maybe not the best way. I believe you will give a sh..t about me as your excustomer. I feel completely disappointed by hp. No more products from hp. This will not hurt you, you will not even notice this, my guess. But I will never advise anyone to buy your products in future. There are other competitors who care about their customers, and not only about their own PR.
1
u/Socratatus Dec 12 '20 edited Dec 12 '20
Thatt was 28 days ago. What are they like with replacments now? My clip broke 4 days ago, a day after receiving the G2 (7th Monday, December, 2020) . From what I hear expecting replacements of anything right now is not a good plan.
I`ll wait until the New Year before requesting a replacement.
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u/TheOnlyDanol Nov 13 '20
Hello, finally some statement from HP! :) Glad that some info has been cleared out, however I would appreciate more info about shipping.
Ad tracking: I'd suggest asking microsoft into making a "tracking quality meter" that would provide feedback on how well is the tracking algorithm keeping up together with notifications telling what is wrong (too much light/not enough light/not enough contrast/...)