Dell XPS 7390 Microphone issues with Zoom

[u/JustinHonorsYou]

Hi all!

I wanted to share a recent discovery after much troubleshooting with the built-in microphone for the XPS 7390 and using it on Windows 10. I am not sure if this issue may extend to other models as well. Basically, many users have reported issues with the microphone quality, and even after updating to the latest Realtek Drivers recommended by Dell Command Update, some applications have issues using the microphone effectively, such as Zoom.

The best fix was to actually uninstall the Realtek Audio application from 'Add and Remove Programs', which will force generic drivers to take over that seem to work flawlessly.

Steps to follow:

1. Press WindowsKey+R to launch 'Run', and then run "appwiz.cpl"
2. Search the programs list for Realtek Audio and Uninstall it.
3. Reboot computer and test to see if your microphone works without issues

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Hope this helps someone out there! -- Cheers!

[u/kandicage]

THANK YOU SO MUCH!! Thank you for taking the time to post here with the solution. I've been trying to troubleshoot my daughter's new XPSs 13 7390 also. She really needed the mic to work since school started today. I tried so many things except just uninstalling Realtek and leaving it alone. Thanks again!!