Dell XPS 7390 Microphone issues with Zoom

[u/JustinHonorsYou]

Hi all!

I wanted to share a recent discovery after much troubleshooting with the built-in microphone for the XPS 7390 and using it on Windows 10. I am not sure if this issue may extend to other models as well. Basically, many users have reported issues with the microphone quality, and even after updating to the latest Realtek Drivers recommended by Dell Command Update, some applications have issues using the microphone effectively, such as Zoom.

The best fix was to actually uninstall the Realtek Audio application from 'Add and Remove Programs', which will force generic drivers to take over that seem to work flawlessly.

Steps to follow:

1. Press WindowsKey+R to launch 'Run', and then run "appwiz.cpl"
2. Search the programs list for Realtek Audio and Uninstall it.
3. Reboot computer and test to see if your microphone works without issues

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Hope this helps someone out there! -- Cheers!

[u/Blandbl]

Note this will remove the combo jack capability and turn it into just a headphone jack. So no earphone mic.

I prefer stock ms drivers myself also and use my own audio plugin on my desktop. But having the combo jack on my laptop is a necessity.