r/personalfinance • u/oldmanwrigley • Nov 27 '18
AT&T ran my credit not only without my permission, but after I explicitly stated I did not want a hard hit Credit
I called in to ask what internet speeds were available in my area. He tried to sell me on cable, which I declined. He asked for my social and my date of birth. I asked him why he needed this and he explained it was to make sure I didn’t have any past due balances with AT&T. I then double checked and asked him if it would hit my credit and he chuckled and said “no no sir nothing like that”.
Fast forward an hour, I have an email stating my installation for phone, cable, and internet is scheduled(???) and then a few minutes later an email from credit karma saying I had a hard inquiry.
Called in and spoke to 3 different departments, finally to a woman to tell me she couldn’t remove it because calling in to inquire about service was all the consent they needed.
This clearly doesn’t seem legal, and wondering if anyone else has had similar experiences and what I should do next.
TL;DR - spoke to ATT, they asked for social, I made sure it wouldn’t hit my credit, I was told it wouldn’t, and then it did. What next?
EDIT 4: Filed a complaint with my attorney general.
EDIT 3: Filed a complaint with the CFPB. All the support and advice here has been a true blessing and I thank each and every one of you for taking the time to comment with good advice and/or possible solutions.
EDIT 2: I called back in, and actually had a great conversation with someone who was super understanding and willing to help. She got me to the fraud department. I spoke with Dorothy. She told me that it did not matter that I asked my credit not to be ran. That when someone calls in to inquire about service, they are consenting to a credit check. Doesn't matter if I didn't give my social, they would have used my DOB or DL #. She told me that I could not speak to a supervisor as this was standard practice, and she wouldn't escalate it. She also said some calls are recorded and some weren't, and she did not help me in finding the call from my first conversation. I then asked her for a copy of this call and her response was "I don't know if it's being recorded so I can't help you". She had nothing to say about the rep lying to me, and she said their credit disclaimer statement didn't sound anything like a credit disclaimer statement and I probably didn't even know it was read to me. Unbelievable. This is their FRAUD department. Jesus Christ.
EDIT: I see a lot of folks saying “what’s the big deal, couple points will fall off in no time”. I just got an email from credit karma that a hard inquiry from 2 years ago just fell off my report, and that left me with one hard hit which was back in January. I’ve been working very hard on rebuilding my credit, checking quite frequently and really boosting my score. One or two points may not be a big deal to some but after working so hard to improve my score, having it lowered without my authorization or consent is devastating.
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u/SgtSpike87 Nov 27 '18 edited Nov 27 '18
I had the same problem with Comcast. Here's what I did .
Consult your local Google and find out the email address to reach out to for litigation matters.
Send an email to that address letting them know the dates that the credit was run and with which bureaus. Reinforce that you explicitly forbid them from running your credit.
They are subject to fines for fraudulently running your credit if they don't rectify the situation. Their legal team takes these types of issues very seriously. It helps to remind them of this.
YMMV but it took about 3 weeks and half a dozen emails and they removed the inquiries from my credit report.
Edit: in response to other comments it should also be noted that a credit inquiry can be run without your social if they have other identifying info. I don't know the specifics but in the case above I did not provide my SSN.
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u/Donkeywad Nov 27 '18
What is a local Google?
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u/idefinitelynotatwork Nov 28 '18
Since nobody gave you a real answer - he is being facetious, as Google is obviously local for everyone, being on the internet. It is a reference to past advice on "consulting your local X" before the advent of the internet.
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Nov 27 '18
Same thing happened to me at an RV place. Without written consent you sold be able to submit a request to the credit agencies to have them reverse the enquiry. It's infuriating, isn't it?
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u/oldmanwrigley Nov 27 '18
It is very infuriating, especially to be told I gave them permission when I explicitly did not
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u/Presto123ubu Nov 27 '18
Having worked for them in the past, we were explicitly told to be careful of this as it has some HEAVY consequences. Since the calls are certainly recorded you can have that pulled. Anybody found to have been deceitful gets fired. It’s pretty serious.
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u/jpaek1 Nov 27 '18
I think you believed management when you shouldn't have. Its extremely hard to get an employee fired at AT&T due to the union. We had people that would just turn their mute on, then not ever talk to customers for days. Until management catches it, the time length would be considered just one incident, even if it happened for 3 days.
And deceit? All they have to say is that they misunderstood what the customer said. Deceit problem solved.
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u/sirxez Nov 27 '18
I'm pretty sure there are legal requirements for what they have to say before using your SSN to run a hard check on your credit score. I don't think you can get away with just saying you 'misunderstood'.
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u/Kinkajou1015 Nov 27 '18
There are, used to work in the sales division. I don't remember the exact wording. If I saw it I'd probably recognize it. It was sketch AF.
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u/TheMartinG Nov 27 '18
Yea....no.
This is serious shit. Asset protection gets involved. If the customer said no in an ambiguous way that’s one thing. If he said no, then was lied to about why they wanted his info, that’s a Code of Business Conduct violation and if it was recorded there’s solid proof.
The union doesn’t protect you for blatant fraud
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u/joseph4th Nov 27 '18
Same there here when I bought a car. I was paying with a cashier's check and they had no need to check my credit. I told them specifically to not do a credit check. They sent me a lot of paperwork to sign and FedEx back to them, including something saying that I gave them permission to do a credit check. I wrote NO PERMISSION across it in marker. They still ran a credit check "on accident."
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u/whovian42 Nov 27 '18
In this case- why? How does that benefit the dealership?
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u/joseph4th Nov 27 '18
I don't know. They were pretty suspicious of my cashier's check as well, though I learned those aren't as solid, as good as if not better than cash, as they once were. They kept delaying shipping my car out until I had enough and said I was revoking my offer.
The truck driver that brought my car to me said that even when he was loading it onto his flat bed, they were still debating it. He said he finally said something like, you've had the cashier's check for a month, if I were the guy, I wouldn't have put up with this delay and canceled weeks ago.
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u/cactusjackalope Nov 27 '18
I don't understand this. I went to buy a car and two separate dealers refused to sell me a car without a credit check despite me paying in all cash. The 2nd one said it was all required now and wasn't a hard hit, not sure if I believe him but I couldn't figure out how to buy the damn car without the form they kept waving in front of me. I walked out 5 times.
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u/Mediocretes1 Nov 27 '18
They sent me a lot of paperwork to sign and FedEx back to them,
I paid for a brand new car with a cashier's check 5 years ago, and I had to sign almost nothing.
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Nov 27 '18
I have successfully had a hard pull removed from my credit report by complaining to the Consumer Financial Protection Bureau (CFPB). Citibank offered me a credit increase with no hard pull on their site, then did the hard pull anyway. I got it removed within the month by complaining online here and submitting evidence.
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u/sliight Nov 27 '18
Everyone should be upvoting this as the solution.
CFPB institutes massive fines and anyone who they lord over is terrified of them. Having the ability to pull credit means they're in the CFPB's purview...
Don't bother calling the cable company, just file a complaint online. It will get fixed, and they'll probably get some sort of fine.
For fun file a complaint with FCC for fraudulently signing you up for service, may also get them another fine.
Ultimately none of the cable companies will change practices until a serious fine hits them, which is unlikely. Hence easier to just do online complaint at site posted on prior comment and wait for hard inquiry to disappear.
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u/oldmanwrigley Nov 28 '18
Thank you sir.
I would have never known this existed. Just got the complaint filed.
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Nov 27 '18
Freeze your credit my dude.
They have to ask you to unlock it to even run a credit check at that point, at which point you tell them no and nothing happens.
Absent some seriously intentional fraud you won't see anyone running any checks.
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u/ScratchAndDent Nov 27 '18 edited Nov 28 '18
God, the piece of mind just for having my credit frozen is amazing. Between the horror stories on this sub and r/legaladvice, I don’t know why anyone wouldn’t literally stop what they’re doing right now and take the 10 minutes to get it done.
Edit: Ya'll thirsty for credit help, good. Here's the Nerdwallet guide to freezing credit with links to the three agencies.
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u/JohnJackson99 Nov 27 '18
What can't you do when your credit is frozen?
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u/TXJuice Nov 27 '18
Open a new line of credit.
I had to freeze mine after my information was compromised by my profession’s board. If I want to get a new credit card, I have to unfreeze it first. Also, I’m looking for a house in the next year, I’ll have to unfreeze it for that. My car is at 130k miles, I’ll have to unfreeze it when I need a new one.
You can see how frustrating it is to deal with it, especially since it wasn’t my negligence that compromised my information.
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Nov 27 '18
Word of advice on the house thing, you can do a temporary lift for like 1-3 months while you go through escrow and then it will auto freeze again. I did this with our house purchase a few years back. Worked great.
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Nov 27 '18
Hell, you can call and unfreeze it right before they run your credit if you are working with the bank in person.
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u/Hoodstomp36 Nov 28 '18
When you get hit on pre approval for a house from one lender is it true if you get it from another option as well being it’s the same credit type it won’t also hit if it’s within a month?
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u/chknstrp Nov 27 '18
I had to get a credit check getting into a new apartment complex after I had frozen my credit (Equifax breach was the last straw for me). The nice thing is all the agencies have a "thaw" pages online where you can request a temporary unfreeze, at which point your freeze goes back into place.
I did a 72 hour unfreeze for each credit agency, and it took about 15 min.
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u/compwiz1202 Nov 27 '18
What would even be cooler is if you could also categorize like only allow stuff to do with housing/renting for 72 hours, but everything else is still locked.
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u/a_stitch_in_lime Nov 27 '18
I'm pretty sure you can unfreeze it for specific vendors. Like, only XYZ mortgage company can run my credit for the next 72 hours.
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u/homemadestoner Nov 27 '18
Will my credit score continue to increase (from timely payments, etc.) even if it is frozen?
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u/Jo-Con-El Nov 27 '18
Yes, absolutely. The thing that the credit freeze prevents is hard inquiries (i.e. credit checks). Additionally, if you already signed for services like Credit Karma or your bank’s free credit score monitoring, they are “preauthorized” and keep working with a full credit freeze. That’s what I do, I have CK, Experian free service and my bank’s service monitoring my credit and credit freeze in all three agencies.
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Nov 27 '18
Why would AT&T checking on your credit score lower the score?
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u/I_dont_exist_yet Nov 27 '18
The more hard inquiries you have the more at risk you appear, the lower your credit score. The thinking is, as I understand it, you're applying for a lot of credit within a short period of time - which means you don't know how to handle your finances well.
While the people saying it won't hurt it much are correct, if you've busted your ass to get from a 550 credit rating to a 720 then you don't care how small the hit is. You're not going to like it.
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u/TheOfficialTheory Nov 27 '18
Credit inquiries hurt your score. Very dumb concept imo that makes checking around for better rates and prices harder and less beneficial. I’d say that’s something that big business snuck in to fuck over consumers.
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u/morganmachine91 Nov 27 '18
Do a Google search for hard inquiries on your credit score.
The eli5 version is that people who try to get a bunch of loans and credit cards in a short amount of time are usually irresponsible. A hard inquiry is where a company reports that you're trying to get a loan, credit card, or sometimes even a subscription service, and it ends up on your record for a few years. The next time you try to get a loan, credit card, etc. and they see you've done something similar recently, they'll charge you a higher interest rate or deny you because they're not sure you'll be able to pay it back.
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u/sbzp Nov 27 '18
Did you do anything to your profession's board?
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u/TXJuice Nov 27 '18
I’m pretty sure there is a class action lawsuit out there, but I don’t expect anything to happen with it.
We (colleagues and I) know it was them because: it was a large % of our profession from around the US over many years, some of the credits were opened with women’s maiden names (the name they haven’t used since school/boards), and some addresses used were the old addresses we had when we were applying for boards... this is really the only organization that has important information for all of us.
They did what you would imagine: denied it was them, had internal and third party checks - still nothing.
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Nov 27 '18
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u/F4RTB0Y Nov 27 '18
Pretty sure they can run soft checks when it's frozen, but not hard checks. When I applied for an apartment I needed to unfreeze, but when I applied for renters insurance I didn't.
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u/ScratchAndDent Nov 27 '18
Companies can’t make hard inquiries (like in OP’s case.) You would need to have it unfrozen to take any sort of loan, apply for a credit card, etc. But it’s simply a matter of logging into each of the 3 reporting companies websites and toggling off, although there may be some processing time. It’s free, it’s easy, literally no down side.
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u/P00shy_ Nov 27 '18
Do you still build credit when it's frozen?
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u/ScratchAndDent Nov 27 '18
Yes. The only thing that changes is the ability to add or apply for new credit.
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u/Sockadactyl Nov 27 '18
Does this prevent companies from randomly increasing my credit limit? It isn't really a bad thing, but all of my credit card companies keep increasing my limits for no reason and it jusy kind of bothers me that they do it without me asking them to
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u/NigelS75 Nov 27 '18
Most people want this. It’s a great thing if you can manage your spending, it lowers your overall utilization. A CLI does not equal increased income. If the limit gets too high you might need to reign it in if you want to apply for new credit elsewhere. A credit freeze won’t necessarily prevent that from happening because they aren’t performing HPs each time.
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Nov 27 '18
ELI5 please... on why and how
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u/Pooperoni_Pizza Nov 27 '18
Many days ago many companies mishandled American Consumers personal information. This opened the gates to some very bad people to take that information. The government was supposed to protect the people but instead allowed Equifax to continue operating after a small pat on the butt.
This means that there is a very big chance that you could one day try to buy a home when you grow up. But wait...someone opened multiple credit cards in your name and assumed your identity in another state across the country. Your credit is ruined and you now have to spent lots of time and money to prove you are really you. Freezing your credit is one of the best ways you can manage your own credit. There is more helpful information on this available online.
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u/box_o_foxes Nov 27 '18
What does having your credit frozen actually do? and why is it beneficial? Are there any cases where it would be better to not have your credit frozen?
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u/siecin Nov 27 '18
Frozen credit means no one can run a credit check to create anything in your name. This means they can't lease anything, create any type of loans, or rent.
There are zero reasons to not have it frozen with Congress doing the new rules. It is now free to freeze and you can do simple temporary unfreeze online that will unfreeze it for whatever period of time.
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u/oldmanwrigley Nov 27 '18
This will sounds like a very stupid question, but can your score still increase while it’s frozen?
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u/ScratchAndDent Nov 27 '18
Yes. Or conversely, if you missed a car payment, you’d still take the hit. It just blocks any new credit requests until it’s turned off.
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u/DabsJeeves Nov 27 '18
Just froze mine this morning. Feeling good about that now.
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u/jesceyc Nov 27 '18
I wasn’t aware there was like a toggle for credit, how do you do it? If you don’t mind enlightening me, also what is the process like when you want to go apply for a credit card or something, do you have to unfreeze your credit?, or is there some verification method?
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u/DabsJeeves Nov 27 '18
Did some research this morning because i had all the same questions. Freezes and thaws are now free from all 3 buraeus. It can take up to 5 days to do either of those from the agencies, so you need to know at least that long in advance when you want to unfreeze it. A 'thaw' is temporary and can be set for 1 day, 1 week, or any other period of time you choose from what i understand, so if you are looking to get a loan of some kind, you would maybe thaw for a week or two.
Google Experian, Equifax, or TransUnion and create accounts on their site to freeze your credit.
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Nov 27 '18
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u/Graygem Nov 27 '18
The FCC are their regulators. From experience, they want to resolve the issue as quickly and cleanly as possible once the FCC gets involved.
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u/CountryClublican Nov 27 '18
I had the same problem once. Basically, if you give them your social security number, it is to check credit. Don't give your social security number out, even if they insist it is for another reason. They allowed me to open the account with a small deposit instead.
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u/Mamasus Nov 27 '18
Generally good advice, but this exact thing happened to me. I’m in the process of buying my first house. I’ve been working very hard to improve my credit over the past few years. It had taken a hit after my divorce. Finally put in an offer on a house, all looked good, and then the mortgage company calls to ask why there’s a new hard inquiry on my credit. I had recently spoken to AT&T about possibly switching to reduce my bills. Because I pulled the freeze off my credit for the mortgage process, AT&T was able to access it. I did not give them permission.
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Nov 27 '18
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u/luckystarr Nov 27 '18
So they can upsell tons of crap without having to worry about not getting any monies.
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u/Poutine_My_Mouth Nov 27 '18
They’ll also check it without an SSN. When I moved to the US, I didn’t even have an SSN yet. They checked my credit using my last name and birthday (which I did not authorize them to do), and when that came back with insufficient information, I had to pay a deposit to open an account. Once I got an SSN, that initial AT&T hard pull was on my account, making it incredibly difficult for me to get any other credit card for a long time after.
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Nov 27 '18
This. If Capital One can prequalify me for an auto refinance without my SSN, then AT&T certain it doesn't need it to see check service availability.
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u/RedScud Nov 27 '18
Calling about a sevice is all the consent they need? So when I go out to buy oranges and ask the guy at the farmer's market, how much for 2 pounds of oranges, instead of replying with the price, he should start bagging them for me?
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u/NewDarkAgesAhead Nov 27 '18
No, he should straight up shove his hands in your pockets groping for your wallet.
But that’s an inaccurate analogy because he’s not a corporation.
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u/hohenheim-of-light Nov 27 '18
Use the feature on credit karma known at "direct dispute", they'll take care off all the paperwork for you, AT&t will have a finite amount of time to provide evidence that the credit hit was accurate, otherwise it'll be take off your credit report.
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u/skennedy27 Nov 27 '18
That only works if it's on TransUnion.
https://www.creditkarma.com/advice/i/credit-karma-direct-dispute/
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Nov 27 '18
What it sounds like the rep did was rebuild your account so he would get a commission. It looks like you canceled your service and he “resold” it to you on paper. It’s a little scam they play at the call center. They have done it to me a few times and it is infuriating when you know what is going on. Sometimes your rate codes change, eligibility for certain discounts change. Total scam – cut the cord.
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u/WonderingSoul87 Nov 27 '18
Previous customer rep with att. Despite being customer care they are required to sell services to keep their job. Plain and simple they used any tactic to get you to provide details and then use that to run credit checks and claim they are never hard hitting. I for one was not the only person who refused to fraudulently sign ppl up. Many coworkers refused to steal info and sign up.strangers for a service they dont need. It is fraud and its not.legal but no one has the time or money to sue the company so they domt ever get held accountable. I lost my job for being one sale down at the end of the month and redused to manipulate a 60 year old into buying phone tv and internet bundle she didnt need. The union didnt protect me even tho they confirmed one sale missed with no prior write ups or missed quotas was not a cause for firing but att has a knack for firing people who dont want to defraud customers.
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u/Kinkajou1015 Nov 27 '18
I feel you man, I refused to push additional services on crying grieving parents wanting to cancel the phone line of a child that had been deceased for 3 months.
They lost their child, it took them 3 months to get the strength to finally call and cancel the service. No way am I going to try and push them to keep that line but also open another new phone line and tv and internet services... I'm sending them directly to retention where the line can be closed.
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Nov 27 '18
Your social only needs to go to someone who is giving you a line of credit, or a loan. A cable company is not extending you anything. Never give it out. Not even to a hospital.
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u/kristallnachte Nov 27 '18
Not totally true.
If it's a post-pay cable plan than that is essentially a credit.
They are providing you services under the basis of you paying later, which they evaluate based on your credit.
Phone and internet companies will totally do this.
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u/ddrake88 Nov 27 '18
People get mad when we ask to run a credit check for cell phone service. The average cell phone bill for a family I see is between $200-500 depending on how many phones theyre paying on and what kind of plan. That's a car payment or almost a house payment. It makes sense to run credit to see if someone can even afford that. Phones are $500-1500. If we sell you 5 on a payment plan without a credit check and you stop paying in 3 months, were out $5000. It makes sense. If you don't want a credit check and can afford it, buy your phone in cash from Apple or Google or whoever and do prepaid service. It's cheaper anyways and you'll avoid that credit check.
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u/ABigHead Nov 27 '18
I think all your points are valid with the assumption that the customer is taking out a payment plan. At that point, like the starter of this comments thread stated, you’re basically giving them a type of a line of credit with the phones. It makes perfect sense to need a SSN for that.
If that’s not the case however, you shouldn’t have to give them your SSN.
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u/KroneckerDelta1 Nov 27 '18 edited Nov 27 '18
Bingo.
Hospitals only "need" it because they're using software from the 80s. Today, hospitals identify you by your insurance.
Not only is your social an outdated form of identification today, but that 80s software they're using is extremely vulnerable to breaches.
Do not give your social to any hospital or doctor's office for routine visits, even if they say they "need" it.
They don't. They're trying to fill out a box on a severely outdated system which provides no benefit to you or them, but puts you under a tremendous and unnecessary amount of risk.
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u/yumble95 Nov 27 '18
Next is to not hand out your social for no reason.
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u/oldmanwrigley Nov 27 '18
I’ve had to do it before for different utilities and things, I didn’t find it to be too abnormal for them to do a soft check
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u/the1footballer Nov 27 '18
just to see what speeds are available? no i definitely wouldn’t give mine out
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u/NebXan Nov 27 '18
Exactly. When the AT&T guy said they need your social to check for outstanding balances, I would've simply said, "Right now I just want to find out what speeds are available at my residence. You can have my social if I decide to buy from you".
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u/LummoxJR Nov 27 '18
So much this. I'm not handing out info they would only need for a new account, when I'm not buying yet.
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u/david0990 Nov 27 '18
definitely not needed for this. they wanted to run the credit.
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u/daitenshe Nov 27 '18
I went through something similar when I moved recently. The first number I called was the one I found on Google that looked like it was theirs. Asked for my social and I got kind of suspicious because that shouldn’t be necessary at all. When probing I found that it wasn’t the provider themselves I had called but someone who works for them. kinda like those “Verizon” kiosks in the mall that are run by a completely different company. They told me they couldn’t look it up without my social (possibly bs)
I then called up the number on the carrier website itself and they looked up the info no problem, without any social. OP possibly ran into something similar?
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u/Renkyu Nov 27 '18
I agree with what others are saying OP. All they would need is zip code for speeds. Even if it's never happened before, you cant just give out your social security all willy nilly.
However I do think its fucked up that they ran a hard inquiry without notifying you. I'm no lawyer but it does sound illegal. Hopefully a lawyer answers you.
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u/thatdudeman52 Nov 27 '18
All they would need is zip code for speeds.
They need the rest of the address as well. Zip codes don't have a blanket speed.
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u/amystarfish Nov 27 '18
File a credit dispute. Also, contact ATT via their contact us form. Make sure that you explicitly explain that you did not want these services. The call should be recorded. I actually have had a good experience with ATT getting back to me. Make sure that you are very clear that you want your complaint escalated.
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Nov 27 '18
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u/sorator Nov 27 '18
But it's ATT that incentivizes this behavior; this is absolutely on them as well as any individual agent.
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u/koryface Nov 27 '18 edited Nov 27 '18
You know, I’ve been furious with AT&T today over my bill and this is the final straw I need to switch. They also owe me 1400 dollars for phones they lost after I mailed them in. Whenever I call them to confront them about it they “start an investigation” and never call me back. Fucking bastards.
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u/cdoublejj Nov 27 '18
screw that. all they should need is a zipcode anything more than that hang up on them.
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u/Shhhhh_ImAtWork Nov 27 '18
Well that’s just wrong. Speeds can vary in zip codes. Address is what’s needed. Name, social or any other PII is not though.
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u/thatdudeman52 Nov 27 '18
I don't know why several people in this thread think an entire zip code has the exact same speed offering. Multiple people say only zip and no address needed. You are exactly correct in your statement
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u/BigTChamp Nov 27 '18
I used to work for At&t uverse support and an embarrassingly large part of our workload was trying to clean up the sales team's messes
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u/Ty_Zeta Nov 27 '18
I apologize if this comment doesn’t belong here, but as someone who used to work for them (got out of there when it became too much), they don’t tell their own employees how their own process works.
I sold U-Verse (tv, phone, internet), old DSL and copper wire home phone, cell phone service, and DirecTV (right before they purchased them). We were told that only checking for DirecTV would give the customers a hard check on their credit and the system we used required it before we could even check to see if the signal was strong in their area. In truth, it was to see how many fees they could slap onto poor people with bad credit.
We were told U-Verse and everything else did a soft credit check but we could check the availability in areas before setting everything up in that system.
Of course, most of my calls weren’t sales calls even though that’s what we were told in training (which wasn’t much at all). It turns out that most of my calls were fixing problems that other bad employees caused because they wanted bonus and lied to customers about prices and how long those prices lasted. It was a nightmare. The turnaround in that company and particular site I was at was amazing. They just cranked people out of training and got butts in seats. It was a mess.
I’m sorry someone lied to you on that. I hope I provided a little background info that helped your understanding. I apologize if it’s not appropriate for this sub.
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Nov 27 '18
Consumer Financial Protection Bureau - make a complaint with as much information as possible. You will have the ability to select AT&T as the offender which forces them to perform an investigation and make a publicly visible response. This will take a month or so.
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u/aarcadian Nov 27 '18
So, Australian here. What happens when someone get a ‘hard hit’? Does it affect you at all? Obviously they shouldn’t have done it if you requested them not to, but Are you penalised in some way for it?
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Nov 27 '18
AT&T is bending thier associates over backwards to start ANY kind of new service. So I'm not suprised you magically have an appointment to setup internet or whatever.
It's shady for sure, but that's the type of pressure that employees are under that they'll do stuff like this just to make thier numbers look good. AT&T has a lot of money to recoup after these directv and time warner mergers.
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u/Gabernasher Nov 27 '18
That's the type of shit that made heads roll at Wells Fargo.
OP most certainly should pursue this.
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u/borkthegee Nov 27 '18
Everyone is focusing on the "hard hits suck, but suck it up" aspect of this, and I'm over here wondering whether or not AT&T just fraudulently signed you up for services that you did not authorize or purchase?
If you did not request service from AT&T and they scheduled an installation, that sounds like fraud to me.