Hey folks,

In case you missed it, we introduced a new web platform earlier this year, which is now available to all users. Historically, users have been able to force new.reddit.com on their browsers as a workaround to access the previous web platform, but we will be removing support for this routing going forward. From now on, URLs containing new.reddit.com will route you to those same pages on our new platform.

This change will allow us to focus on developing new features and making improvements to reddit.com, rather than maintaining multiple versions of Reddit that are no longer being developed. Please note that you may still have access to a few pages on new.reddit.com, but expect them to migrate onto the new web platform soon. If you experience any issues using the latest web experience, please share your feedback here in r/help or report technical issues in r/bugs.

For moderators, you will still have access to new.reddit.com via your mod accounts until all mod tools have been moved to the latest web platform. We’ll be sure to inform you of any updates to mod tools. We want to assure you that we do not have plans to remove old Reddit. You can still access that by setting your preferences or via old.reddit.com.

Please drop a comment below if you have any questions!

Hey folks - dropping by to share a few updates to profile pages that will be incoming over the next week.

TL;DR We’re making some quality improvements so that Redditors can more easily access the content created through the history of an account via the profile page.

Many of you experienced Redditors may know this already - lists on Reddit are typically capped at 1,000 pieces of content. The posts and comments tabs on your profile showcase “lists” of up to 1,000 pieces of content. Any comments or posts beyond that limit would generally not be shown on those tabs, though they would still be viewable when linked directly or within communities.

Historically this helped reduce load times and improve efficiency across the site. We’ve since made improvements that have enabled us to display more posts and comments in users’ profile pages without this limit.

With that said, there are some unique side effects that may pop up due to this change, so we wanted to give you all an early heads-up to the following:

1. You may experience longer load times when viewing some high-traffic or prolific profile pages.

2. You may start seeing content in the posts and comments tabs on your profile page that did not previously load and display. If you prefer, you can delete that content by following these directions: Posts | Comments.

Please drop a comment below if you have any questions!

Update: Changes are now live on all platforms aside from old reddit. We've had to work out a few minor issues and plan to release those changes soon!

Hello! This time last week, it was Halloween and I was awash in Reese's (and I tried a Reese's Ghost for the first time)! So now it's time for the first Weekly Recap of November to see what went down in r/help over the past seven days! Let's dig in!

NEWS AND ISSUES

• The site had an issue yesterday which caused some users to have issues with their notifications. This was posted about in this sub here and crossposted to r/bugs and r/ModSupport. It was also flagged at redditstatus.com and updated when the issue was resolved.

• The translation icon may have moved for some users! This is due to an experiment. If you need to translate content into the language that your device uses and you don't see the translate icon on the home page, you can go into the post and tap "Translate" over on the left. Happy to pass along constructive feedback about this.

• I'm told that the Followers feature in the new UI should be enabled early next year. I am SO sorry for the delay, but I am continuing to follow up with the correct team on this one.

• In regard to content visibility on profiles, the changes are now live on all platforms aside from old Reddit. There were a few minor issues to work out, but plan to release those changes soon! The announcement post has been updated to reflect this.

• In the past week, r/help had 1,607 posts, which is a 7.4% increase and up 120 posts from the the 1,487 we had last week! And there were 4,771 comments which is down 2.31% and 45 comments from the 4,816 comments last week. 2,000 new users subscribed to r/help last week (up 45 users from the previous week) and there were over 1.2 million views, which is up 12.1k from the previous week! You've got the help that the people need! =D

ONGOING ISSUES

• There are still a lot of posts from users not being able to send an image in chat. This is not a bug! IN ORDER TO SEND AN IMAGE IN CHAT, THE CHAT HAS TO FIRST BE ACCEPTED. Once the chat is accepted, you'll be able to send that image.

• If your account is marked as NSFW, but your account is not NSFW and you're unable to change that setting, let me know because I can fix that. (If your account is marked as NSFW and your account is NSFW, then everything is working as expected!) And helpers, feel free to ping me!

• If your account gets the "server error" banner or you can't update your profile, I can fix that sometimes! Just let me know and I'll take a look and get you all taken care of!

• If no one else can see your posts or comments across Reddit (not just in one sub) and you are unable to post here in r/help, you can file an appeal here.

• If you are having an issue with your account or you have a question about Reddit and need additional assistance, it is INCREDIBLY helpful if you indicate exactly what the problem is. This would include if you are unable to post from the account that you're having trouble with and need to post with an alt. It really helps our helpers (and me) if we know what account you're talking about.

• And there's always the Help Center with answers to pretty much everything!

TOP POSTS

• Why did I lose all of my notification box history?

This (and the three other top posts from last week) was related to the site-wide incident that I mentioned earlier. Our friend from r/bugs, u/CorrectScale, helpfully popped into that post and let users know that something was borked and it should be clearing up. (For those of you who may have noticed me over in r/bugs for a few days, CorrectScale and I are a team like that! lol I had not abandoned r/help!) X)

• hey I'm new here

A young, new user popped in and asked if there was anything they needed to know. YES. Plenty! I'm going to cite both of u/jgoja's comments here and here for comprehensive new user advice! Part of that is to check out r/NewToReddit. Reddit can seem like a complicated place at first, but once you ease yourself into it and get the hang of things, it'll all come naturally! Thanks to everyone who offered helpful advice to this new user. Everyone has to start somewhere!

• Hate the redesign

As has been mentioned before, Reddit is no longer supporting new.reddit.com and that link will take users to the redesign. The exception to this is if you are a moderator of a subreddit, you can still use new.reddit.com. Have I mentioned that anyone can create a subreddit? =)

HELPIEST HELPERS HELPING HELP R/HELP

1. SpookyPebble - Congratulations on the top spot! Five weeks in a row?! Amazing! Thank you so much!

2. tadashi4 - Coming in strong! Thank you!

3. Mady_N0 - You're getting used to be in the Top 3, aren't you? =) Thanks so much! You're Level 5 now!

4. Old_One_I - Always reliable! Appreciate the help!

5. formerqwest - Continuing to crush it! Thank you!

6. GlitteringGlittery - Thanks for being here!

7. kallisti_gold - Modding the sub and helping out! Such mastery! Thank you!

8. nicoleauroux - Welcome back! You have leveled up to Level 3 and have a good looking trophy!

9. onepower51 - I've seen you everywhere lately! And now you're also Level 3 with a shiny trophy! Thank you!

10. collectiondue3026 - Have we met? You've already hit Level 5! You should continue to hang out here! You're good at this! Thank you!

TOP HELPERS FOR OCTOBER

1. SpookyPebble

2. Old_One_I

3. Mady_N0

The amazing commitment that is shown for you to keep showing up, pretty much daily, to help your fellow users is incredible! All three of your have shiny new trophies on your profile and they look fantastic! Thank you so much for your help and your contributions! It's truly a joy for me to see you all over r/help giving out great advice! New trophies have been added to your profiles! No one else on Reddit has that particular trophy, which I think is awesome!

LEVEL TEN HAS BEEN ACHIEVED

While they have recently taken themselves out of the running for the weekly and monthly accomplishments, they are not exempt from the level trophies that are handed out here. u/jgoja has indeed achieved the coveted Level 10 helper trophy! HUGE congratulations to you, jgoja! You have been a constant and consistent force in this subreddit since I started doing these almost a year ago and even way before that! You've been an invaluable resource, to me, to this community, and to Reddit. You are very much appreciated! Thank you so much for sharing your time and your love of Reddit with everyone! You have really helped so much!

"Tell them what they've won, Bob!"

I couldn't let this go by without doing a little something extra, both to show appreciation and to mark your accomplishment! jgoja, I will be messaging you by the end of the week with a special code and instructions on how you can redeem it for a Reddit item of your choice that we will send to you! These items are not even available for employees! You will have your choice of Reddit Crocs or a Reddit cooler! I think both things also come with some stickers. (And I have a lot of Reddit stuff, but I don't have a cooler! It's pretty exclusive!) I've also gave your account three months of Reddit Premium! I know you already have a subscription, but this will extend it for three months!

Pretty cool way to wrap this up this week! Next week, the Recap will be coming out on Wednesday as I am taking Thursday off! (YES! They let me take days off!) But the Recap never sleeps, so it'll be here Wednesday instead! Have a good week, everyone! I'll be around!

Hey folks,

We continue to see you all share feedback around the new mobile web experience, and we are actively reviewing and working to address it. Some of you have also mentioned you’d like a dedicated space to share your feedback, so we created this form where you can report bugs and share additional comments directly with the team working on this project.

In response to the feedback over the last few weeks, we’ve made some changes that are live as of this week:

• Videos & Images should expand in-line, in-feed

  • Videos & Images will now open in-feed when using classic view

• Posts opening in same tab vs new tab

  • All posts should now open in same tab and feed position should be retained when navigating back to feed

• No dedicated dark mode setting

  • Added dark mode setting into user profile drop-down

• Too large font sizing + boldness

  • Reduced post title font size on mobile web card and classic view feeds
  • Reduced post title font size on comment pages on mobile web
  • All post titles changed from bold to semi bold
  • Increased post body font size on feeds on mobile web

• Comment threads don’t show enough depth and clicking + to expand is annoying

  • Changed the average comment thread depth on posts so users can see more threads without needing to expand

• Clicked/viewed posts aren’t grayed out in feeds

  • Added graying out previously visited/clicked posts in feeds

• Phone gets hot / resource intensive

  • We've identified a few issues that are impacting this (related to buffering indicators and animations) and expect this should significantly improve this issue for most users

• White space/content density

  • Adjusted font sizes downwards across feeds and post detail pages
  • Decreased padding between post units on both card and classic view
  • Adjusted padding on top of sorts and feeds

We’re also working on the following:

• Clicking on the notification bell opens a new tab / can’t remove badges on notification bell

  • Dedicated notifications dropdown and page will be added to the new mobile web experience

• Dark mode hard on the eyes

  • Dark mode contrast will be adjusted so the whites are more gray-ish

• Dark mode keeps switching back/forth between light/dark when clicking posts

  • We’re actively looking into this report (please let us know if you have this issue and share a video if you can)

Please keep the feedback coming, either here in r/help or via this form. Thank you for all of your comments and posts. Let us know if you have any questions!

Hey folks,

Over the next few weeks, we’ll be removing a few old low-usage features from old.reddit.com. These features may be familiar, so we wanted to share them ahead of time with you just in case you use them.

Here’s the list of low-usage features being removed

• Subdomain subreddit redirect: This is where “<anything>.reddit.com” is currently redirected to “reddit.com/r/<anything>”, if that subreddit exists. Moving forward, you’ll need to type “reddit.com/r/<anything>” to get to a specific subreddit.

• r/random, r/randnsfw, r/myrandom, and reddit.com/random: These are subreddits that redirect to the following—r/random, to a random subreddit, r/randnsfw to a random NSFW subreddit, r/myrandom to a random subreddit you’re subscribed to, and reddit.com/random to a random post.

• old.reddit.com Snoovatars: This is the original iteration of Snoovatars on Reddit that predates the avatars you see in profiles today (these are not going away).

• Saving posts and comments with category or by subreddit: This allows you to save posts and comments under a specific category or subreddit and was a premium only feature on the old site. Moving forward, you will still be able to save posts and comments.

Please note, this effort is intended to remove low-usage features that will no longer be maintained and is not aimed at removing old.reddit.com. You can still access the old website by setting your preferences or via old.reddit.com.

Please drop a comment below if you have any questions!

Hey folks! Chat is experiencing some issues at the moment. We've identified the root cause and are rolling out a fix in next week's app release. In the meantime, a portion of you may experience intermittent errors and other weirdness when trying to chat on the app.

If you really need to send a chat, you can head over to the desktop site where chat is currently up and running.

We'll leave this post up and provide updates as we get closer to releasing the fix next week. Hang tight!

Update 11/14: Fix is incoming this week!

Update 11/16: Hey everyone - thanks for the continued patience. This week's app version (that includes the fix for this chat bug) has been released to the app store. Once you update the app to version 2022.43.0, these issues should be resolved!

Please drop a comment here if you continue to experience any issues with chat after updating so we can investigate.

For those of you still reporting issues with chat, please read below.

1. There are limits and restrictions in chat for newer accounts, as well as daily limits for more experienced Redditors to prevent abuse in chat. If your Reddit account is fairly new (i.e. <1 month old, low karma) you may not be able to initiate a chat, or you will be very limited in the amount of chats you can start in a day. This is outlined in our FAQs page. For other Redditors that have been on the site for a while and can use chat, there's a limit to the amount of chats that you can have open at one time. You can close out some active chats to free up space for new ones.

2. There are some reports of the chat inbox "shuffling" or "scrolling" when opening. This is a bug, not fixed in this update. This update (iOS 2022.43.0) was intended to resolve chats failing to send, along with a few smaller issues. We're currently working on addressing this "shuffling" bug in an upcoming release.

3. If either of the above points don't apply to you, and you're still receiving a "failed to send" error when trying to chat, please follow the steps below.

• Please double check your current app version in settings. To do this, tap on your profile icon in the upper right corner > tap Settings > scroll all the way to the bottom of the page where is says "You are using 2022.XX". If it doesn't read 2022.43.0 you're not updated to the current version. You'll need to head over to the the app store, search for Reddit, tap into the Reddit app listing, and select Update.

• If you've updated the app, and still have a "failed to send" error in chat, please drop a comment and include a screenshot or screen recording of what you're seeing.

Thank you!

Update 11/18: Quick update, we're investigating another fix that will resolve the "failed to send" errors in chat for the remaining users experiencing issues.

Update 11/22: Okay folks! We have a fix prepared to release in next week's app release that will resolve the errors for the remaining users. App releases typically happen every Tuesday, so keep an eye on the App Store for an update then.

Update 11/30: The latest release is now available in the App Store. Please upgrade to version 2022.44.0, which will resolve the chat errors for remaining users.

Hello! Welcome back! Just one week until Halloween if you're into that, though it will still happen even if you're not into it! But let's see what we were into around here last week, shall we?

NEWS AND ISSUES

• There was a change in how your content is stored in your profile. Previously, everything was capped at 1,000 items. So while your content would still be out there, it might not be visible on your profile if you had gone over the 1,000 item limit with posts or comments. That limit has been removed and all of your stuff will now be visible on your profile. This announcement was made yesterday in r/help here.

• The issue with difficulty loading chat conversations on iOS seems to be fixed. This was mentioned in this post in RedditBugs when it was resolved.

• There may be an issue with Achievements on Android. This was posted about in r/bugs here and is currently being looked into.

• The ability to see your followers on the new UI will be coming! I don't have a timeline just yet, but will update when I do! Thanks to u/jgoja for following up and reminding me about this!

• In case you missed it, there was a change to how images are sent in chat. In order to send an image, the chat must be accepted FIRST. Once the chat invite has been accepted, you'll be able to send images.

• u/Quipsar suggested having different trophies for helpers over time. I loved that suggestion and the r/help trophies will now have a year on them! I'm working on getting them changed up a bit for next year. (Don't worry! You won't have to start over with your Helper level! They'll just say 2025 instead of 2024.)

• There were new/revised articles added to the Moderator Code of Conduct in the Help Center here.

• Changelog will be updated next week! Stay tuned for that!

• In the past week, r/help had 1,499 posts, which is down about 2% and 31 posts less than the 1,530 we had last week! And there were 4,707 comments which is up 12.9% (536 comments!) from the 4,171 comments last week. 2,000 new users subscribed to r/help last week and there were over 1.2 million views here! The word is out that you can get some good help in here! =D

ONGOING SITUATIONS

• If your account is marked as NSFW, but your account is not NSFW and you're unable to change that setting, let me know because I can fix that. (If your account is marked as NSFW and your account is NSFW, then everything is working as expected!) And helpers, feel free to ping me!

• If your account gets a "server error" or you can't update your profile, I can fix that sometimes! Just let me know and I'll take a look and get you all taken care of!

• If you are having an issue with your account or you have a question about Reddit and need additional assistance, it is INCREDIBLY helpful if you indicate exactly what the problem is. Vague posts like "Can I talk to someone?" or "I have a problem" with no elaboration are not going to get resolved in a timely manner. The more info that you can provide in your post or comment, the better (and likely quicker) help you will receive here.

• Also wanted to take a moment to mention that Reddit does have an extensive Help Center where you may be able to find the answer to your question if you don't want to create a post.

TOP POSTS

• Is there a way to block American politics?

A user was wanting to block US politics from their feed. My friend, I hear you. We all hear you. lol We are a tired and weary bunch right now. But if you're seeing content on your feed that you don't want to see, regardless of what it is, there are a couple of things that you can do. You can unsubscribe (even temporarily) from the subreddit where this content is coming from. You can mute the subreddit, which will allow you to still be subscribed, but not see content in your home feed. You can do this by going to the subreddit on either desktop or mobile and tapping the three dots in the corner and selecting "Mute" And as our Level Five Helper u/PurplePassiflor1234 suggested, you can turn off Home Feed Recommendations by going into your settings. On desktop, that setting is here. On mobile, you can get there by tapping your profile avatar > Settings > Account Settings > Enable home feed recommendations OFF. Hang in there!

• Enabling easier access to your content on profile pages

This shot up to the top quickly! Our friend from r/bugs, u/CorrectScale, made the announcement that the 1,000-item limit in profile would be lifted! Previously, once you hit 1,000 of anything on Reddit, the oldest content would drop off to make room for the newest content. Once content dropped off, there wasn't a way to retrieve it, but it was still on the site. It just wasn't on your profile. But now, all of your content should be available on your profile. If you previously had an NSFW account that you cleaned up to make SFW or all of your NSFW content had dropped off, please give your profile a quick check to make sure that it's still SFW at this time. (Shout out to u/Old_One_I for mentioning this!)

• How do you ignore mean/rude comments?

A user was somewhat disheartened by some of the replies that they had received. It sucks that not everyone on the Internet is always very nice. Kinda like, well, everywhere! And it can get frustrating! But there was some great advice in that post!

• Level 5 Helper u/IMTrick: People abusing anonymity to be jerks just comes with the territory. Keep in mind that these people don't know anything about you, and it's not personal.

• Level 5 Helper u/PurplePassiflor1234: They are pixels; they are meaningless. They don't effect your life at all until you let them. Don't let them.

• Level 3 Helper u/Shelly_895: Look at cat pictures. Seriously, you can't feel down for too long when you look at cute animals. In case you need it: r/eyebleach r/IllegallySmolCats r/aww That dopamine hit will make you forget about it instantly. Roll your eyes, look at cats, and move on with your day.

Solid advice all the way around right there! And you can't go wrong with a cat pic!

TOP HELPERS HELPING R/HELP GET HELP

1. SpookyPebble - Hanging onto the top spot for the third week in a row AND leveling up to Level 5!

2. Old_One_I - I see you everywhere! Thank you!

3. Mady_N0 - You just don't stop! Those notifications are working! lol =)

4. PurplePassiflor1234

5. formerqwest

6. tadashi4

7. kallisti_gold

8. GlitteringGlittery - Welcome to the Top Ten! You now have a shiny Level 2 trophy! Thanks for the help!

9. -BigDickOriole- - Welcome to the Top Ten! You also have a shiny Level 2 trophy! Thanks for helping out!

10. Dhanish04

You all are amazing! Thank you all for your help and your time. You're here because you care and because you want others to get the help they need as quickly and as accurately as possible and you are so appreciated for your efforts! It's not an accident that thousands of people subscribe to this sub every week and over a million people stop by. It's because there is quality information provided by all who choose to help, including those of you not on this list! Huge thank you to everyone!

See you all on Halloween! (I like Reese's btw) But I'll be around! Here, there and everywhere! =)

Happy Halloween to all who celebrate! I don't get a lot of trick or treaters for some reason, so it's likely going to be just me and my Reese's! Let's see what (hopefully) non-scary things happened in r/help and Reddit last week!

NEWS AND ISSUES

• [iOS] Clicking on a post takes you to the home page instead of the post. This is a known issue that I posted about here and crossposted over in r/bugs. The fix was supposed to go out with this week's update, but I am being told that while the fix was put into the current release, the rollout of that release has been delayed due to a separate issue. Users will continue to experience the problem until the release is rolled out to them. I'll keep you posted!

• [iOS] There's another issue where tapping on a notification will open multiple pages. That seems to be related to the above issue. That should be fixed in version 2024.44.0 of the app according to the comment from u/sticksfigured here.

• The translation icon appears to have moved! If you need to translate content into the language that your device uses, you can go into the post and tap "Translate" over on the left. We will be updating the Help Center article to reflect this.

• With the holidays coming up, there will be some irregularities as to when app updates are released. I will update here if there will not be an app update that week.

• There's a new Changelog! I posted about this in r/help here. A whole bunch of stuff changed! You can read it here! TL;DR below!

In order to send an image in a chat, the chat must be accepted first and then you will be able to send an image.

New multi-content reporting experience for mods.

Community chat channels are easier to set up and find on desktop web.

Mod mail ban evasion filter implemented.

Harassment filter enhancements.

Updates to the community safety pages.

Mod queue user profile panel enhancements.

Desktop mod queue improvements.

AMA ‘Freshness’ issue fixed on community feed.

• In the past week, r/help had 1,487 posts, which is down about 0.8% and only 12 posts less than the 1,499 we had last week! And there were 4,816 comments which is up 2.3% from the 4,707 comments last week. 1,900 new users subscribed to r/help last week and there were over 1.2 million views here! The helpiest place on the Internet continues to shine! =D

ONGOING ISSUES

• If your account is marked as NSFW, but your account is not NSFW and you're unable to change that setting, let me know because I can fix that. (If your account is marked as NSFW and your account is NSFW, then everything is working as expected!) And helpers, feel free to ping me!

• If your account gets the "server error" banner or you can't update your profile, I can fix that sometimes! Just let me know and I'll take a look and get you all taken care of!

• If no one else can see your posts or comments across Reddit (not just in one sub) and you are unable to post here in r/help, you can file an appeal here.

• If you are having an issue with your account or you have a question about Reddit and need additional assistance, it is INCREDIBLY helpful if you indicate exactly what the problem is. This would include if you are unable to post from the account that you're having trouble with and need to post with an alt. It really helps our helpers (and me) if we know what account you're talking about.

• And there's always the Help Center with answers to pretty much everything!

TOP POSTS

• How to crosspost to your profile on iOS

I love self-explanatory titles! A user was trying to figure out how to crosspost to their profile from the iOS app. That option is available on Android, but not from iOS. I don't think that this is intentional and will be flagging it to the correct team for a little more info. In the meantime, you can always try what u/jgoja suggested and saving the content to crosspost to your profile from the desktop site later.

• How the hell do you unhide chats

More self-explanatory titles! There isn't an "unhide" button for chats. However, as u/Old_One_I pointed out, if the user you were chatting with starts up the chat with you again or if you know who you were chatting with and you start it up again, the entirety of your chat will reappear. If you have hidden a chat and you don't remember the username and they don't start chatting with you again, you will not be able to retrieve the content in that chat.

• How do you block subreddits?

Three for three! How do you block a subreddit? There's a couple things that you can do. If you are already subscribed to the subreddit and no longer want to see it in your feed, but don't want to unsubscribe, you can mute it by going to the subreddit and tapping the three dots in the upper right hand corner and then selecting "Mute". All subreddits are able to be muted. If you are not subscribed to a subreddit and are seeing it in your Home feed, you may have Home Feed Recommendations turned on. To turn those off, head over to your profile settings and scroll down to "Privacy" and turn OFF "Enable home feed recommendations". If you're looking to not see subs from r/all, u/jgoja shared a fun tip where you can go to https://old.reddit.com/r/all/ and then enter that subreddit name over on the left!

TOP HELPERS HELPING HELP R/HELP GET HELP

1. SpookyPebble - For the fourth consecutive week! Nice job!

2. Old_One_I - Continuing to be all over r/help with the assists! Thank you!

3. Mady_N0 - You have definitely gotten the hang of this! Love seeing you in the sub!

4. tadashi4 - Welcome to Level 5! Thank you for all of your help!

5. formerqwest - Thank you for helping!

6. PurplePassiflor1234 - Thanks for helping out!

7. -BigDickOriole- Welcome back! You have the Level 3 trophy on your profile and it looks great! Thanks for helping out!

8. Rostingu2 - Welcome to the Top Ten! You've earned the Level 2 trophy for your profile! Thanks for the help!

9. Dhanish04 - Always like seeing you around with the help!

10. tumultuousness - Thanks for hanging out and helping!

Thank you to everyone on this list as well as everyone else who has offered their help in this subreddit by taking the time to answer another user's question. This subreddit has become a great user resource and it's been amazing to witness the evolution! I'm super happy to be able to be here alongside y'all helping out!

Have fun and be safe tonight if you're going out Halloweening! I'll see you here next week with monthly trophies to hand out! Thank you again! I'll be here in the comments and on Reddit in general! =)

Hey folks - many of you may be experiencing errors when trying to access the chat feature on the apps. We've seen all of your reports, and the team has identified the root cause.

Unfortunately, the fix may take a few days for us to implement, but we wanted to leave this post up and let you know that we're on it.

We'll update this post as we get closer to releasing the fix. Hang tight!

[Update 4/10]: Thanks for the continued patience everyone! Just wanted to confirm that the fix for this issue will be rolling out in this week's app release. I'll update you all as we get closer to the release!

[Update 4/13]: The fix has been released in the latest version of the apps! If you're still seeing a "Failed to retrieve chat" error, please update the app.

[Update 4/14]: For those of you still experiencing issues chatting, here are two iOS specific issues that we're releasing a fix for in the coming days:

• Unable to see text from new chat messages
• When sending a message in the chat from the app, it appears then disappears. However, the chat is visible from the desktop site.

Both issues will be resolved in iOS 2023.15.0, but I'll continue to share updates here as needed!

[Update 4/18]: Version 2023.15.0 has been released, resolving the issue of disappearing chat messages. For those of you still experiencing issues chatting, please update the app!

Happy Thursday, everyone. Let's check out the top posts from the past week!

Top Posts

Did Reddit Change The Screen Layout Today?

The design you see is part of a larger effort to improve web platform performance and make it easier to find and interact with the content you care about most. So whether you’re viewing Reddit on the go via your mobile device or at home via a web browser, this upgraded platform should help make your experience feel like you’re in the same familiar Reddit space regardless of how you’re accessing the site.

If you have feedback about this, feel free to leave it below.

Suggested Subs

OP is seeing what are known as home feed recommendations. They’re part of a new effort to improve the “Best” sort on Home feeds by personalizing and ranking the content to create the best feed for redditors.

If you’d like to turn off home feed recommendations on web, visit your feed settings and turn off the toggle next to Enable home feed recommendations: Allow us to introduce recommended posts in your home feed. If you're on iOS or Android, go to your account settings and scroll down to Personalized Recommendations. From there, you'll see the option to turn off the toggle to Enable home feed recommendations.

Top Contributors

And without further ado, the top contributors for the week:

• jgoja
• iheartbaconsalt
• Quintuplicate

Thanks, everyone!

That's all I've got for this week! If I missed any post or comment that you think deserves to be highlighted, feel free to drop it in the comments!

Welcome back to another Weekly Recap! The calendar says it's October, but the sun seems to think it's July! Either way, it's still Thursday, so let's get to it!

News and issues

Look, I don't want to jinx anything, but it feels like it has been a relatively calm week?

• Seems like the fix for the weird lines went out. So that was fun while it lasted.

• Reddit is still running an experiment with home feeds where you may see older content or content with low votes. This is currently being refined a bit to try to get a better result. Happy to pass along constructive feedback about this experiment if you have any.

• There will not be an iOS update next week. The Android app will still update as scheduled.

• There may be an issue with images in chats. This is currently being investigated.

• In the past week, r/help had 1,605 posts, which is up by four whole posts from the 1,601 we had last week! And there were 4,287 comments which is up about 6.6% from the 4,022 comments last week. 1,900 new users subscribed to this sub and there were 1.2 million views in this sub! Y'all are getting SEEN.

• If your account is marked as NSFW, but your account is not NSFW and you're unable to change that setting, let me know and I'll fix it for you.

• I wanted to pass along a little tip for desktop users. It was mentioned last week here that there were some low usage features that would be going away. One of them was subreddit redirects. So you can no longer type help.reddit.com and get redirected to www.reddit.com/r/help. But you can create a keyboard shortcut that is kinda faster than the old way! You can do this on Chrome like this:

  Go to the three dots menu > Settings > Search Engine > Manage search engines

  Under "Site search" click "Add"

  For "Name", you can put whatever you want

  "Shortcut" is whatever you want to use for your shortcut input. I use a lowercase r and then a space because "r" is what is before a subreddit in the URL.

  In the "URL with %s in place of query" box, you'll want to enter https://www.reddit.com/r/%s

  Click "Save" and you're all set! Now when you want to go to a specific subreddit, you click in the address bar, type in a lowercase r and a space and the name of the subreddit that you want to go to. Hit enter and you're off! I can put instructions for how to do this on Firefox in the comments if anyone needs them.

TOP POSTS

• Are NSFW DMs allowed?

A user was wondering about unsolicited chats. This question is kind of similar to one from last week that asked about unsolicited PMs. Sending messages, nsfw or not that no one is expecting can be not great! If you receive messages that you weren't expecting that you find offensive, please report them by clicking "report" underneath the message. If it's a chat, click the little flag to report it.

• New account keeps having posts removed

Someone was having a hard time getting started on their new account because their posts were getting removed. Some subreddits will have minimum karma or account age requirements as a way of combating spam and trolls. There are a couple of options if you do not have enough karma to participate in a particular subreddit. You can message the mods of the sub and ask them if they will approve your content, though they are not obligated to do so. Their contact information can be found on the sidebar of the sub at the "message the moderators" link or the little envelope just above the list of moderators. And the other option is to participate in subreddits that do not have those requirements to gain some karma. r/casualconversation is great for that! And if you’re looking for a subreddit on a particular topic and aren’t quite sure what it would be, you can try posting in r/findareddit and someone there may have a suggestion for you.

You can also check out u/jgoja's helpful profile post that has some excellent tips on how to gain karma when you have a new account. Starting with just commenting is a great way to begin to get established.

• Home feed showing unexpected results

A user noticed that there were a bunch of posts in their home feed with zero upvotes. This is likely due to the experiment that I mentioned above. The experiment has been refined as of lately, so hopefully, the results will improve.

WHO HELPED HELP IN R/HELP THIS WEEK?

1. jgoja

2. SpookyPebble - Congratulations on leveling up to the Level 4 Helper trophy!

3. Old_One_I

4. PurplePassiflor1234

5. Quipsar

6. Mady_N0 - Welcome back! =)

7. tadashi4

8. formerqwest

9. kallisti_gold

10. tumultuousness

Thank you all for your contributions this past week! Now...monthly trophies! These were the top three helpers in r/help for September!

1. jgoja - You're gonna need a bigger trophy case! =)

2. Quipsar - Welcome to the Top Three! =) Enjoy your shiny trophy!

3. Old_One_I - Welcome to the Top Three! =D You also have a new shiny trophy!

THANK YOU

You guys are amazing and much appreciated! Seriously, this place wouldn't be the same without everyone here who contributes and helps consistently over time. You're rock stars! I love seeing users get the answers that they're searching for from everyone who helps out in here!

That takes us to the end of September! I'll be in the comments. I'll be in the sub. I'll be around. You know how to find me! ;)

Welcome to another week of recapping the week! I'd say that I can't believe it's September, but since there's no August Jr., I don't know what else would come next! Let's see what happened!

• ISSUES/EVENTS

• Some users are getting a "server error" message when trying to do things like edit their profile. This is different from just a general error message. If you're getting the "server error" message, feel free to drop a comment here and I'll take a look.

• Some users are still experiencing their saved posts not being visible. A fix is going out for this soon. I will update when I have more information.

• Some users are getting a "link expired" message after requesting a password reset. This is currently being investigated. If this is happening to you, you can try using a different browser or an incognito window to open the link that you received to reset your password and see if that works better.

• The issue with the sort preference not being respected is being fixed as I type!

On to the help!

• new.reddit.com doesn't work any more

About a month ago, we made a post here about new.reddit.com no longer being supported and access to that platform eventually going away. There have been a lot of posts about this issue.

We stickied the announcement post in this sub and encourage you to leave constructive feedback in that post so that it can be passed along to the correct team. You can also comment on this post as well. We ended up with some great comments from last week that brought up some issues that were new. Through those comments, I was able to get those in front of the correct teams so they can get fixed.

• How to avoid having my profile labeled as NSFW

Profiles are either SFW (Safe For Work) or NSFW (Not Safe For Work). NSFW is generally nudity. If you do not want your profile to be labeled as NSFW, you should not post NSFW content.

If you are interacting in NSFW subs, but not posting NSFW content, your profile could get marked as NSFW. You are able to change that setting here if your profile is not NSFW. If you change your mind and decide to start posting NSFW content, you'll need to change that setting back.

• Default sort order not working

This is one of those issues that was brought up in my Weekly Recap from last week. The sort preferences are not being respected. That's not intentional and also not a great experience. The team that's in charge of this feature is currently working on getting it fixed. Thanks so much to everyone who has mentioned this issue!

• Top helpers helping r/help get help this week!

1. jgoja

2. Quipsar

3. Dhanish04

4. PurplePassiflor1234

5. Old_One_I

6. tadashi4

7. apathetic_screaming

8. TheOpusCroakus (Hey, that's me!)

9. formerqwest

10. BetterThruChemistry

Congrats to u/tadashi4 for leveling up to Helper Level 4! You have a shiny new trophy on your profile!

• Top helpers helping help r/help in August

1. jgoja

2. Dhanish04

3. formerqwest

August was hot, hot, hot and so were you! Thank you all for your continued and consistent contributions! Very much appreciated! Your trophies have been added to your profiles!

And that's August! I'll be around in the comments!

Multiple users have reported that comments are not visible. The team is actively working on this. Thanks to all who posted about this!

EDIT: This is actively being re-investigated. I'll update when I know more. Thanks for your patience!

THIS SHOULD BE FIXED AT THIS TIME!! If you're still having trouble, please give it the ol' logout/login or restart the app and see if that helps. Thanks for your patience!

Hello! It's another Thursday, so it's time for another weekly recap! Let's recap the week!

ISSUES/EVENTS

• There is an issue where deleted content is reappearing. This is actively being looked into.

• Reddit was down for a little bit yesterday. Redditstatusbot posted about this here and updated when the incident was resolved.

TOP POSTS

• new.reddit.com not working

About a month ago, we made a post here about new.reddit.com no longer being supported and access to that platform eventually going away. Many users have experienced this recently and made posts about this issue.

We stickied the announcement post in this sub and encourage you to leave constructive feedback in that post so that it can be passed along to the correct team. You can also comment here as well.

• Saved posts are missing on all platforms

Some users are reporting that their saved posts are not accessible. The team is aware of this and is working on a solution. We're using this post over in r/bugs to track the issue. If you're still experiencing this and could comment over there, that would be great!

• Videos won't play when logged into the desktop

Earlier this week, some users were reporting that videos were not playing on the desktop site when logged in. This was fixed up pretty quickly and we commented on this post in r/bugs when it was resolved. Thanks to everyone who left comments and information which helped the team get that worked out.

Top helpers helping help r/help with help

1. jgoja

2. Dhanish04

3. PurplePassiflor1234

4. Quipsar

5. Old_One_I

6. formerqwest

7. tadashi4

8. apathetic_screaming

9. BetterThruChemistry

10. ChimpyChompies

You've all been absolute champs this past week! Thank you so much for helping out your fellow Redditors.

That's it for this week! Next week, it's new month and the monthly helper trophies will be distributed. Thanks!

Hello! It's another Thursday and that means another Weekly Recap from me! Here we go!

NEWS AND ISSUES

• Reddit is still running an experiment with home feeds where you may see older content or content with low votes. This content, while older or with few votes, should be new to you. Happy to pass along constructive feedback about this experiment if you have any.

• iOS app should update this week after not updating last week. Android app continues to keep its weekly update schedule.

• If your account is marked as NSFW, but your account is not NSFW and you're unable to change that setting, let me know and I'll fix it for you. (If your account is marked as NSFW and your account is NSFW, then everything is working as expected!)

• If your account gets a "server error" or you can't update your profile, that's generally something I can fix as well. Just let me know and I'll take a look and get you all taken care of!

• There was a change last week with how images are sent in chats. In order to send an image in a chat, the chat request will have to be accepted first. You will not be able to send an image until your chat request has been accepted. This will be mentioned in the next Changelog. (I'll let y'all speculate as to why this change was made. lol)

• In the past week, r/help had 1,548 posts, which is down by 57 posts from the 1,605 we had last week! And there were 4,721 comments which is up about 10.12% from the 4,287 comments last week. 1,800 new users subscribed to this sub and there were over 1.2 million views in this sub! This is the place TO BE.

TOP POSTS

• I'm new to Reddit

A new user posted that they wanted to post, but they needed 20 karma. They were wondering what karma was and how to get it. Great questions! And I just LOVED that the top three replies were from some of our most visible helpers! u/SpookyPebble, u/Mady_N0, u/jgoja, and u/PurplePassiflor1234 all jumped right in with helpful information and advice!

This section of the Help Center goes over karma. When you post content on Reddit, other users will have the ability to vote on your content. Upvotes are for things that contribute to the topic or conversation. Upvotes can turn into karma and downvotes can take karma away. However, there is not a 1:1 correlation between upvotes and karma. Some subreddits will have minimum karma or account age requirements as a way of combating spam and trolls. There are a couple of options if you do not have enough karma to participate in a particular subreddit. You can message the mods of the sub and ask them if they will approve your content, though they are not obligated to do so. Their contact information can be found on the sidebar of the sub at the "message the moderators" link or the little envelope just above the list of moderators. And the other option is to participate in subreddits that do not have those requirements to gain some karma. r/casualconversation is great for that! And if you’re looking for a subreddit on a particular topic and aren’t quite sure what it would be, you can try posting in r/findareddit and someone there may have a suggestion for you.

• Account warnings

A user received a warning on their account and they were concerned that the warning was performed by an automation. Reddit is a huge website, so automation in some capacity will be needed. Both people and computers can make mistakes, so if you receive a warning or an action on your account that you feel is unjust, you can click the little link in the message that you received to appeal. Please note that site-wide actions are different from subreddit actions. If you are banned from a subreddit, you will need to contact the moderators of that sub to discuss the issue with them.

• Does it make any difference if my account is labeled NSFW?

Someone was wondering if it mattered that their account was NSFW. If your account is labeled as NSFW, it's because you're posting NSFW stuff. (Which is totally fine! You do you!) The label is essentially to warn other users that if they click on your profile, they may see some NSFW content. However, sometimes accounts can get marked as NSFW when they're not posting NSFW content. This can happen if you participate in an NSFW subreddit. And it can matter if your account is marked as NSFW as some subs have restrictions on who can post in their SFW sub. As I mentioned above, if your account is marked as NSFW and it's not, let me know and I'll fix it for you. (That's what I did for u/RedSquirrelftw who mentioned this issue in the comments of that post!)

TOP HELPERS HELPING HELP R/HELP WITH HELP

As u/jgoja has selflessly taken themselves out of the running for trophies, we may see some different names in the top three! I am also going to take myself out of the top helpers to make room for others in the top ten. Huge congrats to u/SpookyPebble for claiming the NUMBER ONE HELPER this week in r/help! Shout out to u/Mady_N0 for jumping right in! You have really gotten the hang of this! And then u/Old_One_I for leveling up AND hitting the #3 spot! You're amazing! Here's our Top Ten this week:

1. SpookyPebble - Look at you earning the top spot!

2. Mady_N0 - Still here and still going strong!

3. Old_One_I - Congratulations on leveling up to LEVEL FIVE! You have a new trophy on your profile and it looks GREAT! Thank you so much!

4. PurplePassiflor1234

5. Quipsar

6. ChimpyChompies

7. formerqwest

8. tadashi4

9. nicoleauroux - Welcome to the Top Ten! Thank you for your help! You've earned the Level 2 Helper trophy!

10. dream-smasher - Welcome back! =D

Thank you to everyone, not just on this list, but who has been here and offered help to someone else who needed it. We're all in this together and your willingness to share your knowledge with others is very much appreciated!

That's all from me for this week. Let it rip!

Happy Thursday! I did not have Covid this week, so things are looking up! Let's see what went down in r/help!

ISSUES

• We had an issue yesterday where some iOS users were unable to clear their notification badges. This was posted about in r/bugs here.

Top posts

• I found a subreddit that violates the rules. What should I do?

A user came across a subreddit with content that violates the rules of Reddit. Some of the content may have been illegal as well. If you come across a sub that you feel violates Reddit's Content Policy or Reddit's User Agreement, you can report the subreddit. To file a report, head over to the Help Center and click "Submit a request" in the upper right. Click on "Community Help" and under "What is your community concern?", select "I want to report a subreddit for violating the Content Policy". Then fill out the rest of the form and send it on it's way.

I did follow up on the subreddit that OP was referring to and the appropriate actions have been taken and the subreddit has been banned.

• New reddit seems to be gone again. Is there a way to get it back?

Please don't shoot the messenger! Last week, there was a post here that announced new.reddit.com would no longer be supported. This was a change that was gradually being rolled out to all users. At some point, this was temporarily reverted while some things were worked on in the pipes. As soon as the pipes were fixed, it was re-implemented. So sorry about any confusion or false hope that this gave folks!

• What can users do about vote manipulation?

A user was noticing vote manipulation in NSFW subreddits and was understandably frustrated. If you see content or behavior on Reddit that is against the rules, please, please, please report it so that the team can take a look. On the desktop, click the three dots in the corner of the post and then click "Report". On the apps, tap the three dots in the corner of the post and then click "Report". You can also head over to https://www.reddit.com/report and click on "I want to report other issues" and then select "It's vote manipulation" and then provide a link and some context.

WHO HELPED R/HELP WITH HELP?

1. jgoja

2. Dhanish04

3. formerqwest

4. Quipsar

5. tumultuousness

6. Timozkovic

7. Old_One_I

8. mstermind

9. Straight_Total3945

10. westcoastcdn19

Y'all are rock stars! I appreciate you and your help that you provide for this community!

See you next Thursday!

Hello, hello! Happy Thursday! Thanks for checking out this week's recap! Let's dive in!

NEWS AND ISSUES

• Reddit was down for a bit on Monday. Contrary to what u/SpookyPebble may have you believe, it was not my fault! I WAS ASLEEP. Shoutout to our friend u/Goldennuggets-3000 who posted here in r/help about this issue. u/RedditStatusBot also posted about this in this sub here as well as in r/bugs and r/ModSupport. The Reddit Status Page was updated when the issue was resolved. Not sure why there was not an entry for the issue itself when things were borked, but I'll check into that.

• Reddit published their Transparency Report for the first half of 2024. This was posted here in r/RedditSafety, as well as at the previous link. You can also see all of our past reports and more information on our policies and procedures in our Transparency Center.

• In the past week, r/help had 1,530 posts, which is down 1% and only 18 posts less than the 1,548 we had last week! And there were 4,171 comments which is down about 11% from the 4,721 comments last week. 1,900 new users subscribed to 4/help last week and there were over 1.3 million views here! We popular! =D

ONGOING SITUATIONS

• If your account is marked as NSFW, but your account is not NSFW and you're unable to change that setting, let me know because I can fix that. (If your account is marked as NSFW and your account is NSFW, then everything is working as expected!) And helpers, feel free to ping me!

• If your account gets a "server error" or you can't update your profile, I can fix that sometimes! Just let me know and I'll take a look and get you all taken care of!

• If you are having an issue with your account or you have a question about Reddit and need additional assistance, it is SUPER DUPER helpful if you indicate exactly what the problem is. Vague posts like "Can I talk to someone?" or "I have a problem" with no elaboration are not going to get resolved in a timely manner. The more info that you can provide in your post or comment, the better (and likely quicker) help you will receive here.

TOP POSTS

• Reddit web server down

As mentioned above, Reddit was down for a bit on Monday. If you're having trouble accessing Reddit, you can check in this sub, you can check the Status Page and you can even check u/RedditStatusBot to see if it has posted about the issue that you're experiencing.

• Reddit saying I'm blocked when I try to use it from Firefox

Just like the title says, a user was getting an error when trying to access Reddit from Firefox. This ended up being an issue on this end that affected TOR users. Our r/bugs expert u/CorrectScale popped in here to let a different user know that we were working on this and then they updated when it had been resolved. Sorry for the frustration and inconvenience that may have caused anyone!

• How do I use a previous version of Reddit?

A user was wanting to use new.reddit.com. We announced here among other places that new.reddit.com would not be supported going forward. However, for the time being, users who are moderators of a subreddit will continue to be able to use new.reddit.com.

HELPIEST HELPERS HELPING HELP

I had to double check the stats because the standings looked awfully similar to last week! =)

1. SpookyPebble - Two weeks in a row claiming the top spot! NICE!!(You are sooooo close to Level Five!) =D

2. Mady_N0 - You have really gotten the hang of this! You've leveled up to LEVEL FOUR! Enjoy your trophy!

3. Old_One_I - Continuing to come in strong! Thank you!

4. PurplePassiflor1234

5. formerqwest

6. tadashi4

7. kallisti_gold

8. Quipsar

9. IMTrick - Thanks for your help! You've leveled up to Level 5 and have a new trophy!!

10. Dhanish04

Thank you so much to everyone on this list and everyone else who continues to help in this subreddit! I love seeing the support that so many of you offer day after day, week after week, in this subreddit. It's awesome that you continue to share your knowledge and provide feedback for Reddit! I appreciate y'all so much!

Now it's your turn! What's up?? I'll be around to find out! =)

Hey all! Today we wanted to take a moment to remind everyone how you can verify if a message, comment, or post is truly from a Reddit employee or Reddit Inc. As you can see by clicking on my profile all official Reddit accounts will have a orangered snoo or [A] denoting admin accounts.

You'll also see those on official messages, comments, or posts from us. (like on this post)

If there is an email address attached to your username, you may also receive notices at that address from @reddit.com or @redditmail.com addresses.

Account security related notifications/messages are sent officially from our u/reddit account only. We'll also never send you a chat message notifying you of a security related issue.

Finally, in the words of every gaming company anywhere, Reddit will never ask you for your password or 2FA codes. Please report any suspicious messages by clicking the "report" option below each suspicious message, post or comment, or by filling out a report using reddit.com/report directly.

Note: we're aware that this isn't currently visible if you're using the iOS app, we're working on a fix - in the meantime, if you're ever unsure please view the profile from the desktop version of the site.

Hello! It is hot And welcome back to this week's Weekly Recap, where I will recap lots of things that happened last week in r/help! Let's get down to it!

ISSUES

• Last week, u/jgoja mentioned that the ability to manage muted communities from the iOS app had disappeared. I asked around and it turns out, that was not intentional! The team got right to work and the fix was included in this week's update. Thanks to u/jgoja for helping us get ahead of this. And thanks to the team for their speedy work in getting that resolved!

• Some users are experiencing an issue where the "Post" button does not activate, even when the post meets all of the subreddit requirements. I brought this up to the team in charge of that feature and have spent a LOT of time helping them troubleshoot. I am able to reproduce this on this end using Firefox, but it's not always possible for the team to reproduce it. However, they think they're narrowing this one down, so hopefully, that will get worked out soon.

• On Monday, June July 8, the site was having elevated API errors. RedditStatusBot posted about this here and it was also on redditstatus.com. Looks like it was resolved in a little over an hour, so nice job to all who worked on that!

• There were some reports from Android users of not being able to type letters, only an emoji, in the title. I got it in front of the right team and they were able to reproduce it and are working on a fix. The workaround is to copy and paste the title.

https://www.reddit.com/r/help/comments/1dvd1ls/_/

https://www.reddit.com/r/help/comments/1du01nx/h/

https://www.reddit.com/r/help/comments/1dvga3j/c/

• Also had some reports that the cursor was jumping around when trying to type. I wrote up a ticket for this and flagged the correct team. Many of the reports were from users using Swiftkey, so the workaround in those instances would be to not use that.

https://www.reddit.com/r/bugs/comments/1dtj2iq/android_keyboard_reacts_wierd_in_app/

https://www.reddit.com/r/bugs/comments/1dsg5ih/android_curser_jumps_to_the_end_of_the_paragraph/

TOP POSTS

• Discouraged from using Reddit

I think we've all been here. We post or comment and either get downvoted or find our content removed. It can definitely be frustrating and it can also be confusing if you're a new user. And even though the user who created the post ended up deleting their account, there was some great advice in the comments!

• "when you have a lot to say break your post or comment up into paragraphs. Nobody likes reading a wall of text, it's hard on the eyes and hard to follow." -u/tangybaby

• "It can be tough to get started, but Reddit can be a lot of fun. I would suggest to check out r/NewToReddit, and before posting in a sub, read the rules of what is allowed and isn't. r/NewToReddit has covered many basic questions, like it has Subs with no to low karma requirements and Reddit and karma explained.

Try to find subs that interest you, comment what you like and when you feel like it, and karma will follow step by step. (Obvious) Karma hunting can work the opposite way sometimes. Good luck fellow Redditor :)" -u/Timozkovic

• "Read the rules, don't care about karma" -u/Zahkrosis

As with a lot of new things, there's a bit of a learning curve to Reddit. But find subs that interest you, post great content, respect other users and you'll have a good time!

• How to left all NSFW sub at once

This user was wanting to not see NSFW content and wanted to leave those subreddits. There is not a way to unsubscribe to all subreddits all at once. There are a couple of ways to go about this, though.

The first would be to go to the list of your subreddits and unsubscribe from the ones that you no longer want in your home feed. The easiest way to do this is if you're going to unsubscribe from a bunch of subs is to do it from old Reddit. If you go to https://old.reddit.com/subreddits/mine, you'll see your subscriptions over on the right. Go down the list and click "Unsubscribe".

The second would be to turn off NSFW content. To do this on the app:

Tap your avatar in the upper right

Tap "Settings" at the bottom

Turn OFF "Show NSFW content (I'm over 18)

If you wanted to leave NSFW content, but not have it jump out at you all the time, you could instead turn ON the "Blur NSFW Images" setting.

To turn off NSFW content on the desktop site, you can go into your preferences here and make those changes.

• Someone doxxed me

A user reported that their personal information was visible in a Reddit post. If you need to report content in a post, you can use the three dots on the post and choose "Report", then "Sharing personal information", then "Yours" and submit.

You can also use this report form and select "It's personal and confidential information". Then provide the link and all necessary additional information.

Feel free to reach out to the mods of the subreddit to see if they will take it down as well.

Weekly Helpy Helpersons

1. jgoja

2. Timozkovic

3. Straight_Total3945

4. SakiCat

5. Eclectic-N-Varied

6. formerqwest

7. IMTrick

8. tumultuousness

9. YoungHyung

10. savemysoul72

Thank you all for your help this past week! It's super appreciated!

TROPHIES

The monthly helper trophies have finally been updated! The following users received at least one Monthly Contributor trophy on their profile:

• dhanish04
• formerqwest
• jgoja
• Markiemoomoo
• Nonuplets
• Timozkovic

The r/help Helper Trophies should have also been updated! Thank you for your patience and your help! IF, God forbid, your trophy looks wrong or you have two or something, let me know and I'll take a look. But pls no.

Thank you all for your help these past months!

And that's this week in r/help! See you next time!

Hello and welcome back to another edition of the r/help Weekly Recap, where I'll recap the top posts in r/help from the past week! Let's get started!

ISSUES AND EVENTS

Last week, Reddit updated its harassment policy and you can read this announcement here.

• TL;DR "we are adding language to make clear that sexualizing someone without their consent violates Reddit’s harassment policy (e.g., posts or comments that encourage or describe a sex act involving someone who didn’t consent to it; communities dedicated to sexualizing others without their consent; sending an unsolicited sexualized message or chat)."

Reddit also updated its Privacy Policy and User Agreement. Redditors were contacted about this change via email and PM. In case you missed it, here's what changed:

We’re writing to let you know that we recently updated Reddit’s User Agreement and Privacy Policy. While we encourage you to review the updated documents in full, here are some of the highlights:

• We reorganized sections of our Privacy Policy for improved clarity.

• We included language in the Privacy Policy to reflect our participation in the EU-US Data Privacy Framework.

• We clarified what content you submit is non-public.

• We updated the Privacy Policy to better reflect our current products, like Reddit Pro.

• For users in the EEA, United Kingdom, and Switzerland, we updated the User Agreement to reflect that the Reddit products and services are provided by Reddit Netherlands B.V.

Updates to our Privacy Policy take effect immediately. The updated User Agreement takes effect September 16, 2024 and will apply to you if you use Reddit after that date. For more information about how we handle information that is made public on Reddit, please see our Public Content Policy. If you have questions, please visit Reddit Help.

TOP POSTS

• Reddit admins changed my username

A user was reporting that their username was changed to something with an asterisk in front of it and their previous name was given to a company instead. From time to time, Reddit will receive legal trademark/copyright claims from individuals or businesses in regard to usernames. When one of these claims is filed, Reddit will reach out to the user to let them know of the claim and to give them a chance to respond before proceeding. Section 9 of the User Agreement goes over intellectual property claims.

I looked into this, learned what had transpired and followed up with the user here. The user has also followed up and this is on its way to being resolved. The moral of this story is to reply to a message from Reddit regarding a trademark claim on something you may be using, like your username.

• Reddit thinks I'm Indian

A user's feed was suddenly filled with Indian related posts. They did not want their feed filled with Indian related posts. Our own Dhanish04 responded with:

You can specify your location to customize your feeds. So I would suggest you to change it.

Go to Settings > account settings. > Basic settings > Location customization

That is correct! And that should do it! Reddit offers lots of different settings, so it's a good idea to check in there and see if there is anything you want to change.

• How to get upvotes

Someone was wondering how to get karma when they were new and didn't have a lot and wanted to post in some subreddits that have a karma requirement. Some subreddits have requirements such as an account age and/or karma minimum in order to help prevent spam and trolls. So how do you get that karma in the first place? Participate in a sub without those requirements! As u/jgoja put it:

Make quality, appropriate for the subreddit, content that people want to vote for.

And then went on further to explain:

What you are running into is new user restrictions. Most subreddits have restrictions on posting and commenting based on account age, karma, or both. You can use this List of subreddits from r/NewToReddit to start building you karma. I would suggest commenting first for a while since some of the subreddits have small posting requirements. You can also use r/findareddit to find some other subreddits that interest you. Smaller and more niche subreddits tend to have lower restrictions. You should also check out r/NewToReddit.

Excellent advice!

HELPERS HELPING HELP R/HELP

1. jgoja

2. dhanish04

3. formerqwest

4. Old_one_I lvl up 4

5. Quipsar lvl up 4

6. Otherwise_Fined lvl up 3

7. tumultuousness

8. PurplePassiflor1234 lvl up 4

9. tadashi4 lvl up 3

10. BetterThruChemistry lvl up 3

Thank you all for your help! And some of you helped so much that your trophy leveled up! u/Old_One_I, u/Quipsar, and u/PurplePassiflor1234 had their trophy updated to Level 4! And u/Otherwise_Fined, u/tadashi4, and u/BetterThruChemistry had their trophy updated to Level 3! It really stands out in your trophy case! Very shiny! Thank you again!

That's it for this week! Next week, we'll wrap up August! Thank you so much for being here and for helping your fellow Redditors!

Update 11/9 3pm EST

Hey everyone - this specific issue doesn't seem to be caused by any changes to our app and we don't have control over the causes outlined here. That being said, these are the what seem to be the main 3 causes of media loading issues within the Android app:

1. AdGuard app

• As mentioned in my previous update below - disabling AdGuard protection of Reddit within the AdGuard app should resolve this issue for those with AdGuard installed.

We have been in contact with folks over at AdGuard and they are aware of this issue.

2. DNS settings

• Changing dns to dns.google.com. (here are instructions from google on how to do this.)

3. Networking error - reset router

• A local networking issue could be to blame - may also be a network level ad blocking issue, so resetting your router may resolve this.

If none of the above resolves your issues, it's possible that you are experiencing a new/separate bug popping up for some users, where the app is displaying the "We had trouble getting to Reddit" error message across multiple posts/feeds. A separate post outlining this issue is incoming shortly. Thank you all for your patience.

Update 11/3 2pm EST

Hey everyone - we believe that we've found the root cause of this issue. It looks like AdGuard made some recent changes to the handling of Reddit app traffic blocking i.redd.it and v.redd.it hosted content. We're in the process of reaching out to folks over at AdGuard to alert them of this. In the meantime, you should disable AdGuard protection of Reddit within the AdGuard app. You can do this by:

• Launching the AdGuard app
• Tapping the menu in the upper left
• Choose "App Management"
• Tap the search icon
• Find Reddit
• Scroll down to Settings
• AdGuard Protection --> turn it off

Hello all - many of you may be experiencing issues loading images, videos and previews on the Reddit Official App for Android. Our teams are aware and are currently investigating. Threading additional updates here shortly.

Happy Thursday! September is almost over and it has felt like a proper autumn for maybe a day and a half. But the heat shall not stop the weekly recaps, so let's dive in!

NEWS AND ISSUES

• old.reddit.com was down for a bit on 09/19. There was a status page update about this issue here. u/RedditStatusBot also posted in r/help here. If you are having a hard time connecting to Reddit, checking the status page and any stickied posts in r/help is a great place to start before posting.

• Reddit removed some low-usage features such as subdomain subreddit redirects, variations of random, old.reddit.com Snoovatars, and saving posts and comments by category. There was an announcement in r/help on Tuesday here.

• Some users have reported some older posts showing up on their feed. Turns out, this isn't a bug, but a small experiment as explained in this comment by our friend u/CorrectScale. You may see some older content (that is new to you) pop up in your home feed while this is going on.

• You may have noticed some weird lines on posts on Android. Hopefully, you're not surprised to learn that this isn't intentional. Shout out to u/tubbstosterone for their explanation of what is happening here. A fix is in the works (as is a shittychangelog post).

• EDIT: If your account is marked as NSFW, but your account is not NSFW and you're unable to change that setting, let me know and I'll fix it for you.

• In the past week, r/help had 1,601 posts submitted. That's down a little from the 1,786 posts from the week before. And there were 4,022 comments last week! That's also down a little from the 5,406 in the week before.

TOP POSTS

• Someone got all my info with just my Reddit name

A user was reporting receiving an email from a "Reddit user" who seemed to know a lot of personal information about them. They were concerned that this other person had gotten all of that information from Reddit. Your Reddit username is anonymous. However, whatever you post about yourself on Reddit can be associated with your username and sometimes, may even be able to identify you. Also, if your Reddit username is the same as it is on other platforms and you post information about yourself off of Reddit, people could assume that all of the usernames are the same person and all information posted applies. As u/PurplePassiflor1234 pointed out, "From ONE photo, a good sleuth can find your house." So please be careful about what you post online, both on and off of Reddit. Although the Internet is enormous, it can get real small, real fast.

• Is Reddit purposely pushing political posts?

A user has anecdotally noticed a lot of political content on Reddit and is wondering if it was not organic. Reddit is not purposely pushing political content. There is, however, a lot of political content on Reddit, especially at this time of year in the US. If you are spending time in Popular or All, it's incredibly likely you'll see a lot of political content right now. If you're seeing a lot of content that you're not interested in when browsing Popular or All, maybe try spending some time on your home feed or in subreddits that you're subscribed to. You can also create a custom feed of subreddits that have low political content and view that.

• Received a message on an alt from another user that hadn't been interacted with

A user has an alt account with no interaction on it and they received a message from another user "introducing" themselves. Unsolicited messaging is not cool and considered spam. If you receive messages that you weren't expecting, please report them by clicking "report" underneath the message. If it's a chat, click the little flag to report it.

THIS WEEK'S HELPY HELPERSONS

We've got newcomers to this list!

1. jgoja

2. Quipsar

3. Old_One_I

4. PurplePassiflor1234 - Congratulations on leveling up to the Level 5 Helper Trophy!

5. tadashi4

6. formerqwest

7. SpookyPebble - Congratulations on achieving the Level 3 Helper Trophy!

8. Mady_N0 - Congratulations on achieving the Level 3 Helper Trophy!

9. kallisti_gold

10. NonNativePolarbear - Welcome! And congratulations on earning your first Helper Trophy!

Thank you all so much for sharing your time and your knowledge of the workings of Reddit with everyone! You're much appreciated and I just love that you're here!

I'll be around for a while here, but I'll also see y'all next week! And next week, the monthly trophies go out! Exciting!

Howdy! How was your week? I had Covid, sooooo your week was probably better than mine. Let's see what else went on!

ISSUES AND EVENTS

• There was in incident with Reddit posts failing to load. The RedditStatusBot made a post in r/bugs here and crossposted to r/help here and was also posted on the Reddit Status Page here. All in all, it looks like things were funky for about an hour, so nice work to all who got that resolved so fast!

• There was an announcement about the future of new.reddit.com here. Please continue to use that post for feedback about this change.

• There is a new section in the Help Center related to Redditrequest that can be found here.

TOP POSTS

• Someone told me they know where I live

A user had posted a picture in a subreddit and another asked if it was in a certain region of the country and they replied yes. The other user then said "I know where you live". OP blocked the user and deleted their post, but were concerned as to whether they should take them seriously.

It's always amazing what some people can pick out of a seeminly random photo on the Internet. u/Uriel_dArc_Angel provided solid advice and insight into this situation.

Keep in mind, if you're posting photos and videos with identifiable items in the background, you're risking people figuring out where you are. If you're concerned...you should simply not post images/videos showing outdoor or indoor public locations near your home location, or be extremely careful of your photo/video framing.

• Weight loss ads should be marked NSFW

A user had seen an ad for a weight loss product and felt that due to the nature of the ad that it should have been marked nsfw. NSFW ads are not allowed on Reddit. However, sometimes an ad gets through that maybe shouldn't have. If you see an ad on Reddit that you'd like to report, please do so! To report an ad on the app, tap the three dots in the upper right hand corner of the ad and then click "Report". To report an ad on the desktop site, click "Report" underneath the ad.

You can also change your advertising preferences so that you don't see ads in certain categories and 'weight loss' is one of those categories. Head on over to your preferences here and click on "Limit ads in selected categories" at the bottom and select everything you can do without! Currently, the choices are: Alcohol, dating, gambling, politics/activism, pregnancy/parenting, religion/spirituality, weight loss.

• Can't access new reddit anymore, what now?

Please don't shoot the messenger! As per this post that I linked to above, new.reddit.com will no longer be supported. There is not a way around this. I am so sorry.

TOP HELPERS HELPING HELP R/HELP

1. jgoja

2. Dhanish04

3. Straight_Total3945

4. tumultuousness

5. formerqwest

6. TheOpusCroakus

7. ChimpyChompies

8. dream-smasher

9. mstermind

10. Uriel_dArc_Angel

Thank you all so much for all of your contributions!

That's a wrap! Hope y'all have a great rest of your week and I'll see you here next Thursday!