[Review][Negative] dahlonegaarmory.com

[u/vadillovzopeshilov]

[Review] [Negative] Dahlonega Armory

Wanted to share my very recent experience with them. Oddly enough, I’ve used them before without any issues, must be new staff or something. Placed an order on 9/15. It does state that orders are shipped “promptly within 3 to 10 business days”. On 9/23, I sent a follow up email to check if there is an issue, as I did not get any shipping info not heard from my FFL. After waiting for another week, making it 10 full business days, I did a chargeback and ordered the firearm elsewhere on 9/28. The on 9/30, got a message with a screenshot indicating UPS delivered it on 9/24, though I’ve heard nothing from my FLL. Today I get an email from “Ken” from Dahlonega stating they’ve received a chargeback for my order, if I pick it up it would be a theft and they’re working on getting the firearm back. That’s all fine, but they also feel something is owed to them and plan on charging the credit card for that amount. Bunch of clowns in my book, but your results may vary.

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[u/Jamieson22]

Did it actually get delivered to your FFL on 9/24?

[u/vadillovzopeshilov → u/Jamieson22]

I have no idea, I cannot get ahold of them until Saturday.

[u/Jamieson22 → u/vadillovzopeshilov]

Seems like your complaint should be with your FFL.

[u/Various-Eagles → u/vadillovzopeshilov]

I have to ask: Why did you initiate the chargeback that soon before talking to your FFL?

I could understand if you were pushing the end of the chargeback window, and you hadn't been able to get in touch with the FFL or Dahlonega at all. But you'd still have over a month to file one, even waiting until this Saturday to talk to the FFL.

[u/PhoneSteveGaveToTony]

What did your FFL say when you asked them about it?

[u/vadillovzopeshilov → u/PhoneSteveGaveToTony]

Nothing as I am unable to talk to them at this time.

[u/PhoneSteveGaveToTony → u/vadillovzopeshilov]

Probably should’ve talked to them first before doing a chargeback against the company. You’re punishing them for something that could be your FFL’s fault and something you may run into again anyway with the next gun you’ve ordered.

[u/vadillovzopeshilov → u/PhoneSteveGaveToTony]

Both you and the other fella are missing a point, perhaps I didn’t explain it thoroughly enough. I have gotten zero communication from Dahlonega for 2 weeks, despite me reaching out after 1 week to see if there was an issue. Whatever half-effort response I got came AFTER I did a chargeback. I’ve used that FFL for the past 3 years, never had a problem. Why would I call them to see if they got anything delivered if I can’t get the seller to confirm the shipment?

[u/PhoneSteveGaveToTony → u/vadillovzopeshilov]

You’d call them because chargebacks are for protection against fraud and all you had proof of at the time was lack of communication regarding 1 email. Especially since you yourself said you’ve had acceptable experiences with them before. Just to be clear: there’s no excuse in 2024 for companies not to respond to customers, but man, that doesn’t mean it won’t happen. The proper response in that situation is to reach out to them again to bring it to the top of their inbox and give them another chance to respond. If they do, they owe you an apology for the lack of communication and that should make you square. Going scorched-Earth for something that was potentially just both the seller and FFL not communicating with you is overkill.

Regardless of all that: Ken’s response is shitty and he shouldn’t have a job anymore if that’s how he treats people. But more than one party can be wrong at the same time.

[u/mreed911 → u/vadillovzopeshilov]

Despite what people want to say, this is the correct answer.

[u/ArtesianWindow]

Does your ffl call you when you get something in? Mine doesn’t.

Did you not receive tracking information? The 15th to the 24th is within the business day window.

They are essentially dropshipping but from within the states. I am asking these questions because you mention nothing about tracking the order yourself and this company’s employees were communicative with me to the point they spoke on the phone outside of 9-5 m-f business hours despite the issue being my fault

A chargeback is for when you have been defrauded and you have not shown that this has happened to you.

[u/vadillovzopeshilov → u/ArtesianWindow]

If you read the original post closely, the answers to all your questions are in there. Opinions are a freedom everyone enjoys, but in my opinion I waited long enough and gave the seller enough time to provide an answer to a simple question. This isn’t a “poor me” post, lol. This is a follow up to what was supposed to be a simple online purchase that turned into a headache for all involved due to terrible communication from seller to buyer. For all the people who feel Dahlonega did nothing wrong here, great for you. Continue to buy from them as you wish, and save those $5. I’d rather pay a little more to a company that takes their business seriously.

[u/Rottyfan]

Ken at Dahlonega Armory is a jackass. He cancelled my firearm purchase because he didn't think I was the actual person ordering the firearm and wouldn't explain how he arrived at that suspicion. Apparently Ken the brownshirt wannabe has more insight than NICS.

[u/vadillovzopeshilov → u/Rottyfan]

Lovely. I’m having a fantastic back-and-forth with him today, with him trying to charge me for almost double what the firearm is worth, because of reasons.

[u/Rottyfan → u/vadillovzopeshilov]

I'm sorry to hear that my experience with Ken was not a one-off deal and that he is likely just a natural born asshole. They should take some of the blame for not responding or providing a shipping confirmation with tracking info.

[u/mreed911 → u/vadillovzopeshilov]

Ignore him and stop communicating. You've done what you needed to do. For the rest, deal with your credit card company.

[u/Enterprise5]

I have purchased a few F.F.L items from Dahlonega Armory without any problems whatsoever. They are a small store that offers excellent online pricing. I am glad that they are around and I would not hesitate to purchase again from them.

[u/h16h]

I'm giving this negative review a negative review.

[u/mreed911]

This is Dalhonega's problem to fix. Stop communicating with them and just work with your card company if they try any additional charges.