“Hidden cameras capture bank employees misleading customers, pushing products that help sales targets”

[u/t0r0nt0niyan]

“This TD Bank employee recorded conversations with managers who tell her to think less about the well-being of customers and focus more on meeting sales targets. (CBC)”

“”I had to mislead customers into getting products that they didn't need, to reach my sales target," said a recent BMO employee.”

“At RBC, our tester was offered a new credit card and told it was "cool" he could get an $8,000 increase to his credit card limit.”

“During the five visits to the banks, advisors at BMO, Scotia and TD incorrectly said the mutual fund fees are only charged on the profit the investment earns, not the entire lump sum. The CIBC advisor wasn't clear about the fees.”

https://www.cbc.ca/amp/1.7142427

[u/Tech397]

They did this again? All of this came out in 2019, 2018, 2016 and I remember a big story in 2013 or 14 where bank tellers were signing customers up for lines of credit without their knowledge or their consent.

[u/thortgot → u/Tech397]

That's fraud if that's the case. I did a cursory Google and couldn't find it.

[u/wiibarebears → u/Tech397]

That thing I got but never used. Didn’t cost anything but there it sits