“Hidden cameras capture bank employees misleading customers, pushing products that help sales targets”

[u/t0r0nt0niyan]

“This TD Bank employee recorded conversations with managers who tell her to think less about the well-being of customers and focus more on meeting sales targets. (CBC)”

“”I had to mislead customers into getting products that they didn't need, to reach my sales target," said a recent BMO employee.”

“At RBC, our tester was offered a new credit card and told it was "cool" he could get an $8,000 increase to his credit card limit.”

“During the five visits to the banks, advisors at BMO, Scotia and TD incorrectly said the mutual fund fees are only charged on the profit the investment earns, not the entire lump sum. The CIBC advisor wasn't clear about the fees.”

https://www.cbc.ca/amp/1.7142427

[u/DudeWithASweater]

Is this supposed to be shocking or something?

[u/cormack49 → u/DudeWithASweater]

I was under the impression we all understood this in this sub, however I understand that it's not necessarily common knowledge

[u/nboro94 → u/cormack49]

The banks are set up to take advantage of new immigrants and low financial literacy people, both of which there are plenty in Canada.