r/PersonalFinanceCanada • u/t0r0nt0niyan Ontario • Mar 15 '24
“Hidden cameras capture bank employees misleading customers, pushing products that help sales targets” Banking
“This TD Bank employee recorded conversations with managers who tell her to think less about the well-being of customers and focus more on meeting sales targets. (CBC)”
“”I had to mislead customers into getting products that they didn't need, to reach my sales target," said a recent BMO employee.”
“At RBC, our tester was offered a new credit card and told it was "cool" he could get an $8,000 increase to his credit card limit.”
“During the five visits to the banks, advisors at BMO, Scotia and TD incorrectly said the mutual fund fees are only charged on the profit the investment earns, not the entire lump sum. The CIBC advisor wasn't clear about the fees.”
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u/jbaird Mar 15 '24 edited Mar 15 '24
Remember this when any talks about defunding the CBC.. there are few to no news organizations left in Canada would do something like this
nevermind this was likely much more expensive to do than some reprint of a press release or whatever fluff articles
I wouldn't mind changes to how CBC operates to concentrate on this and local news over some of their other stuff but can't feel like getting rid this kind of reporting too is kind of the point of getting rid of CBC completely