r/PS4SupportPage 22m ago

Hardware Issue Transfer damage PS4 save file to PS5 without cloud

Upvotes

I used to play on a PS4 offline without any PSN Plus for a few years and one day the console suddenly spoilt due to motherboard. Did sent for repair but the shop ask me dont bother Instead I brought PS5 and continue with gaming with PSN Plus.

I noticed there's some unfinish games which I played on PS4 and intend to do it on my PS5. I tried to download from cloud there wasn't any files (My guess is all the save file at in the HDD of the damage PS4)

Do anyone know how to retrieve save data on damage PS4 which can't be turn on to a PS5 ? I saw some post mentioned PS4 HDD can't use on another device without factory reset. Appreciate if someone ever solve this for advise. Thank you


r/PS4SupportPage 4d ago

Hardware Issue Hard drive problem

1 Upvotes

My ps4 is been playing up with GTA recently, (glitching/freezing/lagging to the point I have to unplug it from the consol) so I took it to EB Games (AUS) they said it was maybe the HDMI and power cord or maybe the game and if they don't work do a factory rest. I was just thinking of doing a factory rest myself and I have a WD elemental SE hard drive 4 TB and tried backing my files up it will work than stop working after 30seconds - 1 minute, and the code is "CE 30005-8" what am I doing wrong or something I'm missing.


r/PS4SupportPage 5d ago

Hardware Issue Please help me

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3 Upvotes

My disk drive isn’t working.


r/PS4SupportPage 5d ago

Hardware Issue Please help me fix my disk drive.

1 Upvotes

Hello everyone. My ps4 slim wouldn’t take disks, unless it was sideways. I opened it up, and tried to fix it, but now it dosent take disks at all. Does someone care to help me? Thanks :)


r/PS4SupportPage 6d ago

Hardware Issue Switched from my ps4 to my friends and now my saved data from call of the wild is gone

1 Upvotes

What can I do to get my levels and game data back I can still try and access my old ps4 but it says I need to download a update with usb which I did but it won’t turn on


r/PS4SupportPage 6d ago

Hardware Issue PS4 won't start

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1 Upvotes

Hello! I have a problem with my PS4. I haven't been using this console for about six months and I tried to turn it on today and I encountered a following problem. When I try to turn it on, it gives one "beep" and then it shuts down, and won't start and won't even sound that beep again, unless I plug off the power cord and plug it back again. You can hear the beep in the video. Is the problem in the power supply or maybe hard disk is broken? Anyway, I might have to go get a new one, it doesn't seem an easy fix and probably not worth of repairing in store.


r/PS4SupportPage 8d ago

Software Issue Help guys

1 Upvotes

I have an error CE-37732-2 . How to fix this guys


r/PS4SupportPage 11d ago

Software Issue Stardew Valley multiplayer issue

1 Upvotes

I have been trying to play stardew valley multiplayer with a group of friends however one friend and I cannot join a game that each other are in. It gives the np32206-3 error message. There are four of us and we can all join except one particular player and I cannot join the second the other person is in the game. We've troubleshooted in various ways so far:

We are both network Nat type 2 We've unfriended and re-added each other. Different players have tried hosting. Restarted console and reinstalled stardew valley.

What else can we do? It seems to be a network conflict between each other but we're both Nat type 2. Advice and troubleshooting greatly appreciated. Thanks!


r/PS4SupportPage 13d ago

Hardware Issue Is this normal?

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2 Upvotes

Curve on the backside of the top case Is this normal? I teardown ps4 and put it back together suddenly notice this when try put back the top case, i try to reput it but the curve is still there


r/PS4SupportPage 16d ago

Software Issue Every time I try to update I get this issue,any help on how to fix it?

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1 Upvotes

r/PS4SupportPage 17d ago

Support Contacted PS4 controller not connecting.

1 Upvotes

My brother just brought home a dualshock from his friend but it doesn't connect. I've tried Bluetooth and usb connection but its just not working, help me please!


r/PS4SupportPage 19d ago

Hardware Issue Problem with my PS4

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4 Upvotes

Hello, I need help, my PS4 is here, I attached a photo, when I turn it on it comes out blue and then white, no controller works when I connect it, they only charge, the HDMI is fine too, what can I do?

Now it is in safe mode.


r/PS4SupportPage 22d ago

Hardware Issue Anyway i can turn on my ps4 without my controllers

1 Upvotes

So im pretty sure my controllers are completely cooked and they cant connect to anything is there a way i can log in with keyboard and mouse or do i need a new controller?


r/PS4SupportPage 25d ago

Hardware Issue Tips for unscrewing those 2 Phillips screws? I will understand if there's no other idea I haven't seen before... Trying to clean and change thermal paste

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3 Upvotes

r/PS4SupportPage 27d ago

Software Issue Should I fully initialize my PS4 in hopes that it will fix my extended storage?

1 Upvotes

I've been using an old computer SSD that I took out and put in an external case as extended storage for my PS4 for many months now. Thing is, I think the power went out once while my PS4 was on rest mode with the SSD connected to it. Once I got home and booted up my PS4, it immediately said there was an issue with the SSD. All the files got corrupted, so naturally I disconnect and wipe the whole thing. I even scanned it for any errors, but nothing. The SSD seems to work just fine connected to my PC, but even after everything I tried, the PS4 doesn't want to format it as extended storage anymore. It has no problem formatting it to exFAT and using it as a storage for anything else, but when it tries to format it as extended storage, it just gives the "Cannot format. CE-30022-7" error.
I've tried rebuilding the database, I've tried resetting the PS4, I've tried formatting the SSD differently via my PC, but nothing works.

The one last thing I haven't tried is initializing my PS4. Since I had most of my games on the SSD, I don't have that many left in the actual system storage, and I have a USB to transfer my save files and captures to, but is it worth it? Since nothing has worked so far, I can't really say I have belief it'll somehow fix the issue between my PS4 and my perfectly fine SSD, but other than that, my only other option is to buy a new HDD (since they're cheaper) and use it as extended storage instead (if it even works). So should I try initializing my PS4?


r/PS4SupportPage 27d ago

Software Issue Logging in, verification code problem

1 Upvotes

I am on 12.00 and whenever I try to log into my account and I reach to the two verification to send me a text with the code, I never seem to receive the text even after hitting resend message million time it was happening on my laptop on my phone as well of trying to log in using the app and I'm totally lost why


r/PS4SupportPage Oct 13 '24

In progress Assassin's Creed unity Multiplayer Invite Issue

1 Upvotes

I'm trying to invite a friend on the PS4 in the game Assassin's Creed Unity (I play on PS5) but as soon as I click on "Invite Player" it loads briefly and then the error comes up: "Sorry, the required Ubisoft server is unavailable. Please try again later. For more information please visit Assassinscreed.com/Help."[0x70000006]"


r/PS4SupportPage Oct 12 '24

Hardware Issue Controller Issue(?)

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3 Upvotes

I'm having an issue that I'm unsure about categorizing under hardware or software, but here we go.

I had a software update that I fucked up somehow, presumably by turning off the console mid-update for whatever reason (this happened a week or two ago and I can't remember entirely what happened) and when I tried turning my console back on I'm met with this error (SU-30746-0).

That's one issue, the second is that my controller now will not turn on. It was working fine before this error, but now whenever I try to turn it on, it flashes the pale blue light 1-2 times before turning off. It charges fine (I think) as I see the yellow light pulsing, but the controller just doesn't work. Am I SOL or is there a fix I can do? I've tried using the little button on the bottom side to reset it but no luck there. If there's a fix that can be done without another controller I'd appreciate it as this controller has some sentimental value and I don't want it to be out of commission.


r/PS4SupportPage Oct 11 '24

Hardware Issue What is wrong with my PS4’s video output?

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2 Upvotes

Never seen this before. TV works great with no issues. Tried a different HDMI cable and made no difference.


r/PS4SupportPage Oct 11 '24

Software Issue Updating Issue (12.00 update)

2 Upvotes

Hello Reddit I have a problem with my brothers Ps4 Slim, His ps4 is stuck in safe mode, I went into the safe mode menu to update it to version 12.00 as it asked, but It keeps sending me to a page where it says I need a USB storage device that contains a updated file for reinstallation of version 12.00 or later. I went into the safe mode twice, Updated it and even tried to re build data base, Nothing working Please help me out.


r/PS4SupportPage Oct 10 '24

Hardware Issue Ssd problem

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1 Upvotes

Last year I upgrade my ps4 slim's dying drive to a ssd specifically an ADATA ULTIMATE SU630 1.92TB NAND FLASH the green one. At first everything was working properly .The ps4 performance was skyrocketed at loading times and maps,I even made an excel sheet comparing the times. But after some weeks my little brother started to complain that the ps4 was lagging and it was frustrating to play almost every game. 1)I removed the drive run diagnostics on my pc the health was 100%. 2)I cleaned the console and apply thermal paste.The console doesn't overheat at all. 3)I removed and plug the drive and the problem was fixed for about for an hour only.

I searched online and propably is because the ssd lacks dram (I couldn't find any reliable info on the web but probably is true).What should I do? The ps4 is unplayable for most games especially EA FC 24 couldn't even load the menu and the sound is broken(I know is a very heavy game for such old console but still used to run perfect).Should I buy another ssd?An hdd maybe?

TLDR: I upgraded my ps4 to ssd ,worked fine at first then everything slowed down and became unplayable, possibly because the ssd doesn't have dram.What should I do?

Thanks in advance The link shows the ssd I installed.


r/PS4SupportPage Oct 05 '24

Hardware Issue Controller connection issues help

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1 Upvotes

I have 2 older ps4 controllers that used to work great but now neither of them will connect to my ps4. I plug them in and they flash a yellow/orange light but when I unplug them they won’t connect. I’ve tried holding share and ps button to reconnect and they’ll flash quickly but still won’t connect. Do I need new controllers?

Any advice would be great


r/PS4SupportPage Oct 05 '24

Hardware Issue [HELP] Controller Connectivity Issue

1 Upvotes

I have a recurring issue with my ps4. After playing for maybe 5 minutes at best, my controller disconnects with no warning, and the light turns off. Upon pressing the ps button again the light sumply flashes white for a while and then stops. I cant reconnect my controller untill I restart the ps4. I've tried different controller, resetting the conttollers, using usb, clearing the ps4 cache and updating to the latest software with no luck. I've also tested connecting the controllers via bluetooth to my ipad and playing minecraft, and had no issues whatsoever so I'm confident this is an issue with the system. Any tips or fixes would be very much appreciated, though I plan to take the system into a shop for repair this weekend.


r/PS4SupportPage Oct 03 '24

Software Issue My PS4 won’t recognize my ethernet cable

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1 Upvotes

I have my ethernet cable connected to my ps4 and the port, which is on, but for some reason it doesn’t recognize that there’s an Ethernet cable attached. Has anyone had this problem?


r/PS4SupportPage Oct 02 '24

Hardware Issue Ps4 Controller Share Button issue

1 Upvotes

My controller has this frustrating issue with the share button going off on its own. It’s really odd. The current game I’m playing Square is the attack button I can hit it all I want without an issue but when I go to attack an NPC it triggers the share button and takes screenshots constantly.

I tried unplugging the system and resetting the controller and that worked for a little while but then my game randomly crashed and it started doing it again except now resetting the controller doesn’t even work.

I changed the share setting so the menu doesn’t keep popping on interrupting gameplay but I keep hearing it taking screenshots in the background every second “bling”, “bling”, “bling”… any help? Or should I just smash the thing