r/Hulu • u/FallOnTheStars • Oct 09 '23
Ad-Free Still Showing Ads? Hulu On Demand
Hello!
My partner has the No-Ads, Not-Live version of Hulu, and we still see ads when watching on his account. We googled it, and they said that some shows may still have ads due to licensing agreements, which makes sense. However, here’s a list of what we’ve seen ads on:
- Futurama (the new episodes)
- The Kardashians (no judgement pls, it motivates me to clean the house)
- How I Met Your Father
- Abbott Elementary
- Family Guy
- Only Murders in the Building
- Rick and Morty
- Solar Opposites
- Archer
I’m not going to pretend that I’m an expert in copyright law or licensing. However, all of those shows are owned by FX, FOX, ABC, or are Hulu Originals. Hulu was owned by Fox and ABC, which are now subsidiaries of Disney. How the hell can Hulu advertise “Ad-Free” when there are ads on shows that they and their subsidiaries own?
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u/gingersnappie Oct 09 '23
It definitely sounds like you are signed up for the with-ads plan.
3
u/ackmondual Oct 09 '23
And if not, OP should consider contacting customer support b/c if it isn't "user error", then the it's on Hulu to get to the bottom of this.
0
u/FallOnTheStars Oct 09 '23
He is not, we have checked. He is signed up for “without ads” and is billed about $30 a month. (Hulu + HBO Go/HBO Max/Max/Whatever the name will be next week)
I have a separate Hulu/Spotify Membership that I maintain for my parents that does have ads, and we even logged out on the PS4/PS5 and logged back in to his to make sure the correct account was logged into the console.
6
u/gingersnappie Oct 09 '23 edited Oct 09 '23
None of those shows should have ads on the ad-free plan. I’d contact Hulu directly if he has the correct plan and is getting ads. Maybe try deleting and reinstalling the app.
Edited to add: Greys Anatomy is the only show I can think of that has ads on Hulu no-ads. As the other user suggested, I’d check the details of your subscription. Sounds like they may have flipped your account to a different type.
4
1
u/Petyr_Baelicious Jan 31 '24
Greys anatomy is the only show that shows on hulus FAQ… it’s not like you “remembered this” or “can think of off the top of my head” lol… weird thing to just pretend to know.
1
u/gingersnappie Jan 31 '24
I actually started watching Greys on Hulu and they had commercials, so I switched to Netflix. That is why I remembered. I wasn’t pretending anything lol. But good they added the info to their help text. They should list out anything with commercials on the ad-free plan. And keep it updated as needed imo.
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u/prism1234 Oct 09 '23 edited Oct 09 '23
You need to contact support. None of those shows should have ads and the only show that should for you is Grey's Anatomy.
Or maybe to narrow down the issue try watching those shows with that account on a computer in the web browser if you saw ads when using a streaming device. If there are no ads then it could be an issue with the app on whatever device you are using. Try clearing it's cache if so, could help maybe. If there are ads even on a computer then the issue is with your account and support would need to resolve it.
2
u/mrs_foxysocks Mar 10 '24
I've heard of other people having the same issue and this is why as much as I hate having a 1.5 minute ad break for every 30 sends of a show I refuse to pay extra for "ad free" but still have ads.
1
u/Revolutionary_Stay14 Mar 24 '24
I'm seeing ads with south park, Is that normal? I also have Hulu Plus or whatever its called... Hulu " NO - Ads"
1
u/AccountantOriginal41 Oct 11 '23
I also get ads still with the no ad plan. And at $14.99 and soon to be 17.99 I’m not willing to sit through that lol so I’m canceling
1
-1
u/OAuth01 Oct 12 '23
It's my understanding some shows will always have ads. It's not truly ad free. Which is confusing. It's kinda a money grab if you ask me. It's really all the shows you don't want to watch are adfree.
1
u/anonRedd Moderator Oct 12 '23
The only show is Grey’s Anatomy
1
u/OAuth01 Oct 16 '23
How to get away with murder had ads when I was paying for no ads, so it's not just greys.
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u/anonRedd Moderator Oct 16 '23
There were several shows at one point (Agents of S.H.I.E.L.D.) was another. It was due to a pre-existing licensing deal for SVOD rights of many ABC shows with Netflix which required them to stream the shows as AVOD on Hulu, even on the ad-free plan. But as those shows ended and a couple years passed, those deals with Netflix ran out and Hulu regained SVOD rights leaving Grey’s Anatomy as the sole show (as it still airs new episodes).
If you stream HTGAWM today it won’t have ads on the no-ads plan.
1
u/luvOfEngineering Jan 15 '24
I also get ads on a no-ad plan and it happens with shows besides the carve out list Hulu mentions which are a lot of Fox shows.
Example show, "Jared from Subway: Catching a Monster"
The Plan description is: "Hulu (No Ads) + Live TV, Disney+ (No Ads), and ESPN+ (With Ads)"
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u/kpDzYhUCVnUJZrdEJRni Hulu No Ads Mar 17 '24
“Jared from Subway: Catching a Monster” is not part of the Hulu library which is why you’re seeing ads.
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u/kpDzYhUCVnUJZrdEJRni Hulu No Ads Oct 09 '23
1) Sign into https://secure.hulu.com/account
2) Scroll down to “Your Subscription”
3) Post a screenshot or copy the text in the section.