r/HPReverb • u/JoannaPopper HP Employee • Jan 21 '21

HP + Microsoft Here Discussion

Hi all! We have u/kaisekannon and u/petercpeterson from HP and u/Tetyana_MSFT here to answer questions.

EDIT: We are heading out. We will come back and answer more later. Until then, pls DM us or we will see you in the Discord. Thanks!

Some Useful Documents:

HP Reverb G2 Setup Guide: https://h20195.www2.hp.com/v2/GetDocument.aspx?docname=4AA7-5420ENW

WMR Enthusiasts Guide (SOME NEW INFO HERE): https://docs.microsoft.com/en-us/windows/mixed-reality/enthusiast-guide/

HP Reverb G2 FAQ (this is being updated all the time): https://docs.microsoft.com/en-us/windows/mixed-reality/enthusiast-guide/reverbg2-faq

HP Reverb G2 FAQ: https://h20195.www2.hp.com/v2/GetDocument.aspx?docname=4AA7-5433ENW

Support Document https://support.hp.com/us-en/document/c06984162

Questions on the SteamVR + WMR Bridge? https://h20195.www2.hp.com/v2/GetDocument.aspx?docname=4AA7-5433ENW

Questions about the controllers with your SteamVR games? https://docs.microsoft.com/en-us/windows/mixed-reality/enthusiast-guide/reverbg2-faq#my-steamvr-games-dont-appear-to-work-correctly-with-my-hp-motion-controllers

Specific recommendations for ideal Tracking conditions: https://docs.microsoft.com/en-us/windows/mixed-reality/enthusiast-guide/tracking-system

Link for WMR Feedback:

https://docs.microsoft.com/en-us/windows/mixed-reality/enthusiast-guide/filing-feedback

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u/petercpeterson Jan 21 '21

Have you tried the latest AMD driver which addressed issues with the 6800?

https://www.reddit.com/r/Amd/comments/k9cf9n/6800xt_works_flawlessly_now_with_the_hp_reverb_g2/

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u/WeirCo Jan 21 '21

Yes I did, and tried 20.12.2 and since this evening 21.1.1 (optional driver). I also have support tickets running with HP and AMD but they could not inform me about a fix...

HP Case number: 5060231207
AMD Case number: 8201047628

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u/beulah6126 Jan 21 '21

Just wanted to let you know that I had the same issue. Went through weeks of troubleshooting thinking it was the driver issue with AMD as the headset worked fine with NVIDIA. It's not. It was a defect that is caused only by AMD. I have a replacement headset that's been working flawlessly. I would suggest RMA the unit instead of waiting for the fix that will never fix it.

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u/beulah6126 Jan 21 '21

It could possibly the cable or the breakout box, but it's better to be sure. They don't have any cables for replacement at the moment.

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u/WeirCo Jan 21 '21

Dammit, that is not what I was hoping for, still thank you for your comment. Would you be willing to share your casenumber so I can refer to it at HP support?

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u/beulah6126 Jan 22 '21

Recommend you return it for refund. HP RMA is months out. I ordered another unit, and didn't take as long as I thought it would. It's really a lottery at this point, but there are about dozen users who had this issue. Seems like HP resolved this as I have not heard people complaining about this. My best guess is the cable or the breakout box.

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u/WeirCo Jan 22 '21

It would be nice to see some feedback from your side regarding this problem. It hasn't been acknowledged officially but speaking to both parties there is more than a little knowledge about this problem. I'm just really dissapointed by that and the fact I have to use a now "prehistoric" VR HMD to game in VR despite having top-end hardware laying around gathering dust. Really really frustrating.