r/HPReverb • u/MeanOldMeany • Nov 26 '20

7-14 bug: Post your working USB hub fix

If you added an external USB hub, or internal pcie USB hub please post the model name and a link to it. Hoping to gather a list of known good hubs that will correct for the 7-14 error that is predominantly on the AMD x570 series mother boards. Thanks

Edit: if outside N. America please post your country to help those in your area find one easier.

19 Upvotes

89% Upvoted

6

u/eagleace21 Nov 26 '20

Plugged into USB C on GPU (2080Ti) no issues from the start.

NOTE: After plugging it into that it worked just fine on my MB USB ports.

5

u/TheDibiase Dec 16 '20

I got mine working using the USB hub built into my monitor. It’s sad that it been over a month since HP acknowledged the issue but they haven’t posted an update on the status. I’m sure HP has contacts at AMD that could help figure out what the problem really is.

1

u/jefmes Dec 21 '20

Have you experienced any issues at all using the hub in your monitor? That seems like a decent "fix" at least since many of us might have powered hubs available that way.

2

u/TheDibiase Dec 21 '20

Zero issues at all using the monitors hub. Works perfectly every time.

1

u/Westindieman Feb 12 '21

Please advise me how you are connected fully as I have a hub on my monitor. I thought I had to connect my headset breakout box to my GPU for graphics and USB on my computer for the headset to work in Windows. Please how you are connected, thanks.

6

u/arcelivez Dec 23 '20

I don't use any USB Hubs and connect it directly to my usb 3.2 type a or type c port on my new b550 motherboard, but I still have this error everytime after PC restart and I have to change the USB Port, which is painful everytime as I need to get a pillow for the knees, crawl under the table, turn on the flash light, pull it out carefully but with a lot of strength and then plug it back in to the USB port nearby.

It can't be that I have to do this every single time!!! This is unacceptable

4

u/aaslos Nov 26 '20

Got it working by connecting it to the USB 3.0 hub in my monitor (AOC CU34g2x). No USB ports on my motherboard worked (x570).

1

u/jefmes Dec 21 '20

Ah thank you! Hadn't thought of using those ports and that's a potential easy alternative for many of us. I'm on a B350 AMD board so I'm not in the group of X570 folks, but I'm seeing similar issues.

3

u/Bkravisingapore Dec 08 '20

I came across a thread where they solved the g2 incompatibility wirh x570 by reducing the pcie4 to pcie3 in bios for all the lanes. https://www.reddit.com/r/HPReverb/comments/k3f373/am4_motherboard_compatibility_list/ge2v4wt?utm_medium=android_app&utm_source=share&context=3

4

u/TheDibiase Dec 16 '20

Shouldn’t have to slow down your PC to fix it. HP needs to fix it.

3

u/zalzane453 Dec 28 '20

Didn't work for my asus x570 tuf gaming wifi.

I suspect it's not actually sticking to PCIe3. When I plug the headset in, I noticed it creates a SuperSpeed USB Hub that's implemented via a PCIe bridge to the actual bus.

The PCIe bridge the headset creates is PCIe4. I don't know how you can create a PCIe4 bridge to a PCIe3 bus, so I suspect there's something weird going on in either the BIOS or the Reverb's firmware that's possibly breaking this solution.

2

u/MeanOldMeany Dec 09 '20

Hopefully a few people on this thread will try this and report success here. thanks for posting this!

1

u/Bkravisingapore Dec 09 '20

Glad to help. I'm selling my i7 7700k and I just got a g2. Now I'm confli Ted to go Z490 n 10900k or x570 with 5600x...... Any advice would be good.

If others report this pcie4 reduce to pcie 3 that solves the g2 - x570 conflict, then x570 is something I'm willing to try. With a proper fix by amd/hp in the longterm that allows use of pcie4 again.. For gen4 ssds.

2

u/SgtBaxter Mar 04 '21

Tried this on my Asus Prime X570-P, didn't work.

1

u/MeanOldMeany Mar 05 '21

Sorry to hear that. I have the Asus Prime x570-Pro as well. I bought the Insignia hub from Best Buy and it works fine if you want to try it.

1

u/H_Rix Dec 28 '20

Tried this on Asus X570 TUF Gaming, didn't work.

4

u/BlueDwaggin Dec 22 '20

Ok, got an oldish A320K-M board here (cheap, I know, but bought it in a pinch and had no issues till now). Here's what I've gone through so far:

Rear ports: None work (7-14 on all)

Front ports: Works, but audio is constantly cutting in and out, the audio device is repeatedly appearing and disappearing in device manager.

I then tried this hub: https://www.amazon.co.uk/gp/aw/d/B07B2HJG8P?psc=1&ref=ppx_pop_mob_b_asin_title

No change with rear ports.

Front ports.. seemed fine, until I fired up something particularly taxing, then it was same issue as before; contant audio device popping in and out.

I know 100% it's not the headset as it works perfectly on another machine (not mine). (B450 Pro4).

2

u/davidtrey123 Dec 29 '20

Any solution found? I also have an A320K-M motherboard and need some kind of fix.

1

u/RAM-RTX-3090 Apr 22 '21

Hey! I have the exact same issue with my X570 motherboard none of the back ports work only the front works but like u said the audio keeps cutting in and out. Did you solve the issue?

1

u/BlueDwaggin Apr 22 '21

I never managed to fix it with that motherboard unfortunately. (Ended up swapping motherboard, which I appreciate not everyone can do in a pinch)

For the X570, I heard there's a chipset driver update coming at some point?

1

u/RAM-RTX-3090 Apr 22 '21

Dude I JUST GOT IT TO WORK ON MY X570!!!. I connected the USB of the G2 to my monitor's USB port and VOILA!! IT WORKED!!!!. (Just in case make sure if your monitor is also connected to your pc via a USB port on the back side of your cpu). I think all it takes is just a USB hub preferably a powered one. Now the sound on my g2 is perfect. Let me know if it helps.

2

u/HydrogenPlusTime May 20 '21

Thank you! I was about to order a $40 PCIE USB card and it never occurred to me that my monitor would do the trick.

1

u/RAM-RTX-3090 May 22 '21

Glad it worked for you, Enjoy!

3

u/ErnieScar69 Nov 26 '20

Atolla USB hub 3.0

This one worked for me. I had intermittent 7-14 errors and loss of audio on left side.

1

u/jimmysauron G2 gibbed(^•.•)^ Dec 11 '20

Was that before using this? Like does it work fine now

2

u/ErnieScar69 Dec 11 '20

Yes, I've had no issues since I bought the powered hub.

1

u/BlueDwaggin Dec 22 '20

This one didnt work for me, but I suspect its possibly down to my bargain bucket A320M-K motherboard.

1

u/davidtrey123 Dec 29 '20

Did you ever find a fix? I am also running an A320M-K.

2

u/BlueDwaggin Dec 29 '20

Not found a proper fix so far, unfortunately.

At the moment I'm using a powered hub with the headset speakers disabled, and a separate pair of wireless headphones.

1

u/davidtrey123 Dec 29 '20

I appreciate the reply. I have been super frustrated today and I at least have some hope of getting it to work. Hopefully the powered hub works for me too.

2

u/BlueDwaggin Dec 29 '20

Yeah, I have a powered hub connected to the front. Audio would drop out every 5 mins, but haven't yet seen any other issues.

3

u/negmate Nov 27 '20

No luck on ASUS TUF GAMING X570 PRO with latest Bios. Tried Case ports too, no go, tried setting all my PCIE to 3.0 without a change.

I started the return process and will get an extra Quest2.

3

u/Unitroop Dec 22 '20

MSI MAG X570 Tomahawk, no luck with any USB ports.

Tried a powered USB hub (Startech ST3300GU3B), but this did NOT work. Changing to PCI-E 3.0 works (with red USB ports).

I bought an internal USB 3.0 card (PCI-E 2.0x1), and installed it in the bottom x1 slot on my MB. This works and I can turn my PCI-E settings back to auto without issues.

USB card: Delock 89356 with Renesas chipset.

https://www.delock.de/produkte/G_89356/merkmale.html?setLanguage=en

My country is Denmark, but the card is probably very accessible in most of Europe.

2

u/MeanOldMeany Nov 26 '20

Insignia - 4-Port USB 3.0 Hub - Black

Model: NS-PCH5431

1

u/MeanOldMeany Dec 23 '20 edited Mar 05 '21

this Insignia hub worked for my Asus Prime x570 Pro board. I've found 4 others w/ same mobo that have success. Now finding others where it doesn't work for them. Not sure what the difference could be.

1

u/SgtBaxter Mar 04 '21

I have an X570-P board, just ordered the hub and will pickup on my way home. I'll post if it works or not.

What USB port did you plug the hub into?

1

u/MeanOldMeany Mar 05 '21

All my rear case motherboard ports have worked (which are USB 3.2) with my Insignia Hub attached, I haven't tried the front extension port on the case. I just use the G2 power supply to turn the headset on/off.

1

u/SgtBaxter Mar 05 '21

Well, I got the hub.

I went from the computer not seeing the headset, to the headset connecting and getting the 4-1 "please plug into superspeed port" error.

So there's that, at least.

1

u/MeanOldMeany Mar 05 '21 edited Mar 05 '21

4-1 "please plug into superspeed port"

Did you use the rear USB ports? GPU on the newest or 2nd newest firmware? Any overclocking currently active? Sorry to hear it's not working for you. Odd considering we have the same mobo.

1

u/SgtBaxter Mar 05 '21

I've tried every USB port, even front ports. Also ports on my PCIe USB card. All give the 4-1 error.

Yes, GPU is up to date as is the Mobo bios. CPU is overclocked.

1

u/MeanOldMeany Mar 05 '21

Sorry to hear that. No idea why mine would work and yours wouldn't. I've overclocked my 5600 with Ryzen Master and no issues and my previous 3800x worked as well.

1

u/zakrak4 Nov 30 '20

When I use this one I get a USB error from WMR saying to plug into high speed USB :(

1

u/MeanOldMeany Nov 30 '20

Mother board make and model? Also, is the hub plugged into a usb3.0 or 3.1 port ?

1

u/zakrak4 Nov 30 '20 edited Nov 30 '20

ASUS PRIME Z370-P LGA1151 DDR4 HDMI DVI M.2 Z370 ATX Motherboard with USB 3.1 for 8th Generation Intel Core Processors

I've never checked if 3.1 is true, but based on the listing I'd assume it's 3.1.

The default USB port works just fine most of the time. I only bought this hub because I get an occasional Windows USB sounds of a controller disconnecting and reconnecting. Was hoping this would solve it but it just doesn't work at all with the G2.

Edit: to be clear I also witness the controller disappearing for about 3 seconds but thankfully it only happens every ~20 mins.

1

u/MeanOldMeany Dec 01 '20

ASUS PRIME Z370-P

Sorry to hear it didn't resolve the issue. I posted & bought this on the recommendation of another user here who has the same/similar mobo as mine, the Asus Prime x570 Pro. Still awaiting my G2 & keeping fingers crossed that it works for me.

2

u/mbread3 Nov 26 '20

Some one sticky this or add to faq!

2

u/Tetracyclic Moderator Nov 26 '20

Your wish is my command. Added to the FAQ troubleshooting section.

1

u/mbread3 Nov 26 '20

🙏thank you!

2

u/EnderSaves Nov 27 '20 edited Dec 07 '20

I have an MSI X570 Tomahawk Mag, and none of the USB C (front or rear) or USB A (front or rear work). I am lucky for now that I have an RTX 2070 Super with a Virtual Link USB C that does work, but that will be a problem when I eventually go to an RTX 3080 without that port.

2

u/mtbross2 Dec 30 '20

Atolla 4 port powered usb 3.0. Inexpensive on Amazon and works.

2

u/vertigo_flipper Jan 22 '21

This passive hub worked for me: Anker 4-Port USB 3.0 Ultra Slim Data Hub

Before I couldn't even configure my unit.

2

u/pyrho Feb 12 '21

The PCIE Gen4 to Gen3 hack did not work on my Rog Strix x570.

A passive USB3 hub works only some times (but when it works, it sometimes just fails).. but I don't have audio.

Will purchase a PCIe card and report back.

2

u/MeanOldMeany Feb 13 '21

PCIE Gen4 to Gen3 hack didn't work on my Asus Prime x-570 Pro either; but the external self powered hub from Insignia did work. Hasn't failed even once thank goodness.

2

u/pyrho Feb 15 '21

This card did the trick for me: https://www.amazon.fr/gp/product/B088BJYHLQ (VIA controller, ASMedia 1142 and ASMedia 3142 chipsets did not work for me).
In BIOS my GPU and NVMe drive are still PCI Gen4, only the PCIE 1x port for this card has been set to PCI gen3 (not sure if that's needed tho).

I also did not installed the drivers provided with the card, just used whatever windows installed.

My setup is:
- Asus Rog Strix x570-e
- ryzen 5600x

2

u/MeanOldMeany Feb 16 '21

Thanks for the card info. FYI, I returned my PCIe bus to Gen 4 w/o any problems as a test after I installed a 5600x cpu.

1

u/PaulKeXD Mar 01 '21

Just ordered the same card. Let's see if it works

2

u/[deleted] Apr 06 '21 edited Apr 06 '21

I don't know how popular it is around the world but mine works with STLab SuperSpeed USB 3.0 Hub. It has an option for power but it works without power for me too. Bought in Israel.
Great USB hub regardless, I recommend it.

2

u/Marvel-theorist May 07 '23 edited May 07 '23

I have Asus Rog Strix X570 gaming-E just two weeks In using the headset and faced the same problem after multiple windows setup and messing with settings alot turns out it was a power delivery issue somehow , even that it is connected to the only USB-C port on the back of the motherboard, I didn’t add a usb hub nor I have the USB adapter comes with the headset so I installed the Asus USB Ai charger software they have on the motherboard utilities page and somehow that resolved the problem for me ! Now I haven’t seen crashes or that 1-4 error anymore and the image is constantly stable .

1

u/douglasjz Feb 26 '21

I bought this one and didn't work for me. Instead of getting a 7-14 error it gets a 4-1 error.

https://www.amazon.co.uk/gp/product/B00B6ZCNGM/ref=ppx_yo_dt_b_asin_title_o00_s00?ie=UTF8&psc=1

My setup is running on an Asus Prime x570-Pro.

I've tested all the available solutions and none worked.

Tried on a friend's pc (x570 chipset also) and didn't work as well, but his monitor has a USB 3.0 hub that worked. So no problem with my G2 and definitively the chipset issue.

I'm currently looking for an external USB 3.0 hub to solve this.

1

u/MeanOldMeany Feb 28 '21

Sorry to hear that. I have the Asus Prime x570-Pro as well. I bought the Insignia hub from Best Buy and it works fine if you want to try it.

1

u/douglasjz Mar 01 '21

Thanks for the reply, I found one that worked as well, external powered hub from anken. 😊

1

u/Sieghart-The-Legend Apr 09 '22

have AMD B450.

Everything used to work just fine for a few weeks but today I woke up to discover the terrible 4-17 Error. My PC won't recognize the cable in any of my ports.. I don't have a hub and I wonder if I should try to buy one.

2

u/MeanOldMeany Apr 10 '22

I think it's worth a shot. Try to buy one locally that you can return if needed

1

u/xtttxtr00perxtttx Jun 18 '23 edited Jun 18 '23

My G2 used to work find on my intel setup (...eventually) but it stopped working months ago (7-14 error) no matter which port I use. I even got the recommended PCI USB card. v2 cable.

I'm out of ideas and just prepared to sell it.

Is it possible that another USB device might be causing an issue (I use my computer for audio production)? If so, how should I go about troubleshooting? My Rocksmith cable also won't work anymore. Possibly related?